I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms... I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was forced to pay circa £500 for annual cover! Some great friends and my wife and I booked a dream trip to Mexico, Belize and Panama but shortly after booking I was diagnosed with Cancer! Initially the holiday wasn't in jeopardy however when I was told I needed Chemotherapy that meant the trip was a no go! I appealed to the operators of our independent traveller trip and several were great and although terms were no cancellation they refunded but some were not so charitable. We booked several of the hotels through a single agent who provided a print out stating what was booked, how much was paid and what had been refunded. I had paid for all 4 of us at some of the hotels and our friends had done the same for others. I claimed for 25% of the amounts totalling just over £1000. Our Bank HSBC covered my wifes 25% and they wonderfully understood how awful life was being to us and paid out her £1000 within 15 minutes and didn't ask for any forms. Thank you HSBC Premier for being compassionate and super helpful. SAGA on the other hand asked for bank statements, proof of cancellation, etc etc although I had sent the travel companies docs, medical reports etc etc totalling 21 pages they always want more. The Panama hotel refused a refund and refused to send a cancellation so we had to no show but that is not acceptable to SAGA so I have asked to remove that element from the claim. I am at present having Chemo and SAGA being pedantic is the last thing I need. If they wont pay up then send me my original policy payment back! Useless springs to mind. AVOID AVOID AVOID Read more Read less

Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their... Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their approved Plumbing Services near me. I uploaded photos of the issues and then the Plumber had messaged me to notify he would be with me in under an hour. He duly arrived with the parts required and within 45 minutes the issue was resolved. First class service. Read more Read less

Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy... Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy specifically to cover my travel to India via Abu Dhabi. Following the FCDO update on 28th February 2026 advising against travel, Saga is now using a "War" exclusion to avoid paying a legitimate claim. I am being told I cannot travel safely, yet I am being refused a refund. Is this how Saga treats its 73 year old policyholders? Claim 833559. Read more Read less

For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my... For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my case actually lowered in the last two years! Early warning of auto-renewal too. Read more Read less

Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the... Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and spent the evening mopping her kitchen. It was the usual lies "we're experiencing an unusually high level of calls at the moment etc etc ". Waited 20 mins and hung up. Disgraceful Read more Read less

Not to be trusted. Pray on older people!

Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the... Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to take the insurance 5 days later and it has increased in price by over £300 even though the quote had not expired. Called them they say it is down to timing. Not a greater risk just they can make more money from you by giving you a quote and waiting until you take it out before increasing it. 85 year old and I have to deal with this. Shame on you SAGA just another scam! Read more Read less

No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes.

Good price with everything we requirec