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Saga reviews

Saga Logo
Rated Excellent • 4.82/5

Saga reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 20,024 product reviews

Average score of 4.82/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Saga have trended positively over the past 90 days

Saga insurance products often impress with friendly, helpful staff and straightforward online services, especially for car and travel insurance. Many appreciate the fixed pricing plans that offer peace of mind. However, there are frequent complaints about steep premium hikes, poor claims handling in home insurance, and difficulties with customer service responsiveness.

Positive themes

  • Saga Car insurance is praised for friendly staff and easy, clear communication. (68 mentions)
  • Saga Travel insurance is valued for helpful staff and good cover for older travellers. (25 mentions)
  • Saga Car insurance customers love the 3 year fixed price plans for stability. (6 mentions)

Negative themes

  • Saga Home insurance often frustrates with huge premium hikes and poor claims service. (6 mentions)
Summarised by AI
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About Saga

Saga is an award-winning British insurance provider that creates products and services for people over 50.

With over 75 years’ experience Saga is renowned for its cruises, holidays and magazine. Saga is also highly regarded for its insurance and personal finance products – all developed for life beyond 50.

Saga, voted Best British Insurance Company 2025 by the Insurance choice awards, provides car, home, health and travel insurance and also offers a range of personal finance products including savings, investments and mortgages.

Saga at a glance

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Reviews for Saga

Showing 11 of 20024 company reviews • Last reviewed within 7 days

Super efficiency: claim sorted.

Travel insurance • 14th November 2026

I had an attack of shingles whilst visiting family in Spain. I had to visit a doctor and have medication. All money spent for visit... I had an attack of shingles whilst visiting family in Spain. I had to visit a doctor and have medication. All money spent for visit and medication was sent within a few days of me providing evidence. super efficient. Read more Read less

{"display":"Cherry ","full_name":"Cherry ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Car and Home Contents insurance.

Home insurance • 14th November 2026

I appreciate the professional and friendly manner of the staff, who I spoke with. I, also, fully agree with being given a lower quote, regarding my customer loyalty.

{"display":"Yasmin M","full_name":"Yasmin M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Look here fir your best affordable insurance quote

    Pleasant to deal with and affordable cover for a long term customer, without raising prices too much, Yearly renewal also made easy to apply.

    {"display":"Steffani W","full_name":"Steffani W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Steffani W 10th November 2026
  • 5.00/5

    Always good to speak to a human being.

    Always good to speak to a human being. Always polite and very helpful.

    {"display":"Christine Sharp","full_name":"Christine Sharp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Christine Sharp 10th November 2026
  • 5.00/5

    Car Insurance.

    I am very happy with the Saga team, they are very helpful, friendly and polite in helping me with my car insurance.

    {"display":"Mrs J","full_name":"Mrs J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Mrs J 4th November 2026
  • 5.00/5

    Competitively priced product and able to talk to a r...

    Competitively priced product and able to talk to a real person if needing to contact the company.

    {"display":"Jonathan M","full_name":"Jonathan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jonathan M 2nd November 2026
  • 5.00/5

    Always a fantastic service.

    Always a fantastic service. Good customer service, good knowledge of products

    {"display":"Phil L","full_name":"Phil L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Phil L 1st November 2026
  • 5.00/5

    Amazing customer service, very helpful and professio...

    Amazing customer service, very helpful and professional. Best overall insurance company ever. I definitely recommend Saga Insurance

    {"display":"paulo leite","full_name":"paulo leite","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768360.png"}}'s avatar
    Car insurance
    paulo leite 1st November 2026
  • 1.00/5

    Almost gave up hope!

    A week ago my car broke down as a result of a stone hitting the sump causing it to lose all the oil. Just dealing... A week ago my car broke down as a result of a stone hitting the sump causing it to lose all the oil. Just dealing with customer service took all of twenty minutes and the job of collecting the car which was sitting on someone else’s property was given to a local company who deal mostly with the police meaning that every time I was given an update of their arrival, it was delayed by another hour or two as a result of the police taking precedence. The first time was given as 11.40 am and by 4pm they had still not arrived, so I arranged to leave the keys in the car. The car was finally taken to the garage at 10am the next day. Simply not good enough, Saga. Read more Read less

    {"display":"Antony G","full_name":"Antony G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown cover
    Antony G 31st October 2026
  • 5.00/5

    Glad to be a Saga customer

    I'm so happy that I chose to get a second car insurance policy with Saga, for my second vehicle. I would recommend Saga to everyone.

    {"display":"R K","full_name":"R K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    R K 30th October 2026
  • 1.00/5

    Saga have left me carless for 2 months after my non...

    Saga have left me carless for 2 months after my non fault car accident! My rear end damaged car has lay in my drive with... Saga have left me carless for 2 months after my non fault car accident! My rear end damaged car has lay in my drive with no assessment of the damage for repair. They deemed the car undriveable yet telling me to drive this 40 miles to a repairer!?? Absolutely no progress or anyway to move forward with my claim! Oh and they cannot provide a courtesy car until the car has a booking date for repair! Also the repairer cannot uplift the car due to it being undriveable!!?? This one got me! Absolutely Unprofessional incompetent experience received by this lot. Read more Read less

    {"display":"Kevin G","full_name":"Kevin G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kevin G 29th October 2026

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