We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand... We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Read more Read less

Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is... Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is to reduce by £50.00. Checked around and for same cover have taken a new policy elsewhere at an increase of £20 pa. 2 family members have Saga insurance and if they are quoted such a massive increase they took will go elsewhere. Read more Read less

Despite paying for private medical insurance long wait for a appt . customer service ended the call today when I was telling theming about this... Despite paying for private medical insurance long wait for a appt . customer service ended the call today when I was telling theming about this issue . saga simply blame bios the u deserters and bios blame saga. Shocking shocking service Read more Read less

my renewel date is due 2nd feb it had a3 year deal £768.83 my renewel is now £1.617.63 how is this possible i cancled it... my renewel date is due 2nd feb it had a3 year deal £768.83 my renewel is now £1.617.63 how is this possible i cancled it the following day i changed my mind they told me the premium would 4.0000 why they said i had accident not true Read more Read less

On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for... On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for recovery of our motorhome but we were left at the ferry port because the recovery driver couldn't take us with him. No contact from the RAC and I was not able to get through to them. Abandoned 200 miles from home on a wet, cold and dark evening with all of our possessions in our motorhome, we found the nearest hotel, 23 miles away. The next day we discovered that our vehicle would not be unloaded at the repairers until late afternoon, another 120 miles from where we were. Only then could we get access to our belongings. Eventually, the next day, I got through to the RAC who arranged for me to pick up a hire car from several miles away. We drove to the repairers and collected what we could from the motorhome and drove another 70 miles home, arriving there exhausted, 36 hours after breaking down. I was extremely disappointed with the lack of communication from the RAC, leaving a couple aged 75 and 72 on the quayside at Cairnryan ferry port to find their own way to a hotel and then a further 120 miles to reclaim their possessions, and a further 70 miles home. Although we have received an apology and an offer of £50 as a goodwill gesture, I feel that this in no way compensates for the fact that we were left for 10 hours, trying to keep warm in freezing temperatures. Then having to make our way to a hotel checking in without bags. The RAC have offered to pay for the hotel. Read more Read less

Saga health insurance was excellent except on renewal my subscription had increased considerably. During the membership year I discovered another company offering me the same... Saga health insurance was excellent except on renewal my subscription had increased considerably. During the membership year I discovered another company offering me the same cover for half the price! On cancelling my policy I was unexpectedly charged £93.70 despite not making a claim in that membership year.. This left a bad feeling and I’m disappointed as I had no prior knowledge of a cancellation fee. Prior to this experience Saga were faultless. Read more Read less

Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails... Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails with questions about the property, many of which were repeated and some of which were imposible to answer. Even the Saga agents I spoke to were embarrassed. Read more Read less

When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding... When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding my claim I would not recommend SAGA to anyone. In fact I would say avoid at all cost. Read more Read less

My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on... My husband died whilst on holiday in Menorca on 8 October 2023. Customers should be made away that no cause of death is permitted on death certificates in Spain. Trying to prove that my husbands death was accidental as opposed to an underlying cause such as a heart attack is still ongoing. It’s cost me a fortune having to travel back to Menorca just to prove he drowned (personal accident) as opposed to something else and still no decision/nor payout. Read more Read less