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Saga reviews

Saga Logo
Rated Excellent • 4.81/5

Saga reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 17,014 product reviews

Average score of 4.81/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Saga have trended positively over the past 90 days

Saga’s insurance products often impress with helpful, friendly staff and competitive pricing, especially for car and travel insurance. Many appreciate the ease of renewal and the peace of mind from fixed-price deals. However, there are frequent grumbles about steep premium hikes, poor claims handling, and frustrating customer service delays, particularly with home and travel insurance.

Positive themes

  • Saga Car insurance is praised for friendly, knowledgeable staff and excellent customer service. (62 mentions)
  • Saga Car insurance offers great value with competitive prices and fixed 3-year deals. (16 mentions)
  • Saga Travel insurance is valued for covering pre-existing conditions and good customer support. (7 mentions)

Negative themes

  • Saga Home insurance customers often complain about huge premium hikes and poor claims service. (6 mentions)
  • Saga Car insurance users report sharp price increases and poor handling of renewals. (5 mentions)
Summarised by AI
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About Saga

Saga is an award-winning British insurance provider that creates products and services for people over 50.

With over 75 years’ experience Saga is renowned for its cruises, holidays and magazine. Saga is also highly regarded for its insurance and personal finance products – all developed for life beyond 50.

Saga, voted Best British Insurance Company 2025 by the Insurance choice awards, provides car, home, health and travel insurance and also offers a range of personal finance products including savings, investments and mortgages.

Saga at a glance

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Reviews for Saga

Showing 11 of 17014 company reviews • Last reviewed within 7 days

My wife loves you Saga.

Travel insurance • 5th October 2026

Every thing ha been smoothly delt with at time of contact. All of the saga people have been polite, friendly and efficient.

{"display":"Jimbob Coleyboy","full_name":"Jimbob Coleyboy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Always very helful and price reasonable

Travel insurance • 5th October 2026

Always very helful and price reasonable

{"display":"JANIS J","full_name":"JANIS J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to arrange and good value.

    Easy to arrange and good value, full cover.

    {"display":"Alan","full_name":"Alan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Alan 2nd October 2026
  • 5.00/5

    A welcome saving

    Saga was £200 cheaper than my existing insurer for identical cover and much easier to deal with.

    {"display":"Chris B","full_name":"Chris B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Chris B 1st October 2026
  • 5.00/5

    SAGA provided me with one trip policy quickly, effic...

    SAGA provided me with one trip policy quickly, efficiently on line with little fuss and at a reasonable price despite my on going medical problems

    {"display":"David E","full_name":"David E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    David E 30th September 2026
  • 5.00/5

    1st class service

    quick response to phone calls and polite staff

    {"display":"Peter T","full_name":"Peter T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Peter T 29th September 2026
  • 5.00/5

    Fixed for 3 years a great idea.

    Straightforward, competitive and fixed for 3 years a real bonus.

    {"display":"ken mounser","full_name":"ken mounser","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    ken mounser 28th September 2026
  • 5.00/5

    Highly rated insurer for overall customer service.

    Highly rated insurer for overall customer service.

    {"display":"P K","full_name":"P K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    P K 26th September 2026
  • 5.00/5

    SATISFIED

    We have been with Saga for 6 years and find thm very helpful

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    John 24th September 2026
  • 5.00/5

    Friendly, professional and knowledgeable service.

    Friendly, professional and knowledgeable service. Easy to use website, and great customer helpline

    {"display":"Karen ","full_name":"Karen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Karen 24th September 2026
  • 4.00/5

    Great Deal on 3 year Fixed Price Car Insurance.

    Great Deal on 3 year Fixed Price Car Insurance, thank you !

    {"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Martin B 23rd September 2026

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