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Saga reviews

Saga Logo
Rated Excellent • 4.86/5

Saga reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 14,298 product reviews

Average score of 4.86/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
2%
Reviews for Saga have trended negatively over the past 90 days

Saga is loved for its friendly, helpful staff and straightforward service, especially with car insurance and the popular 3-year fixed price option. Many find the prices competitive and appreciate being able to speak to a real person easily. However, some have faced steep premium hikes, poor claims communication, and frustrating customer service delays, particularly with home and travel insurance.

Positive themes

  • Saga's 3-year fixed price car insurance is a real lifesaver for budgeting.
  • The customer service at Saga is friendly, helpful and always ready to listen.
  • Saga offers great value and competitive prices across car and travel insurance.

Negative themes

  • Premium increases have left many feeling frustrated and forced to switch.
  • Claims handling and communication can be slow and stressful with Saga.
  • Customer service delays and poor phone access cause real headaches.
Summarised by AI
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About Saga

Saga is a UK company that provides products and services to people aged 50 and over.

It was originally founded in 1951 by Sidney and Margery De Haan who wanted to offer affordable off-peak holidays to retired people. Saga began offering insurance and financial services in 1987.

Saga offer a range of products including insurance, travel, personal finance and healthcare products and services.

Saga at a glance

Contact details

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Reviews for Saga

Showing 11 of 14298 company reviews • Last reviewed within 7 days

Pedantic claim procedure designed to wear you down!

Travel insurance • 12th March 2026

I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms... I booked SAGA as I had some medical issues involving high BP and atrial Fib so the usual suspects (Bank) refused cover under standard terms so I was forced to pay circa £500 for annual cover! Some great friends and my wife and I booked a dream trip to Mexico, Belize and Panama but shortly after booking I was diagnosed with Cancer! Initially the holiday wasn't in jeopardy however when I was told I needed Chemotherapy that meant the trip was a no go! I appealed to the operators of our independent traveller trip and several were great and although terms were no cancellation they refunded but some were not so charitable. We booked several of the hotels through a single agent who provided a print out stating what was booked, how much was paid and what had been refunded. I had paid for all 4 of us at some of the hotels and our friends had done the same for others. I claimed for 25% of the amounts totalling just over £1000. Our Bank HSBC covered my wifes 25% and they wonderfully understood how awful life was being to us and paid out her £1000 within 15 minutes and didn't ask for any forms. Thank you HSBC Premier for being compassionate and super helpful. SAGA on the other hand asked for bank statements, proof of cancellation, etc etc although I had sent the travel companies docs, medical reports etc etc totalling 21 pages they always want more. The Panama hotel refused a refund and refused to send a cancellation so we had to no show but that is not acceptable to SAGA so I have asked to remove that element from the claim. I am at present having Chemo and SAGA being pedantic is the last thing I need. If they wont pay up then send me my original policy payment back! Useless springs to mind. AVOID AVOID AVOID Read more Read less

{"display":"anthony n","full_name":"anthony n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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First Class Service.

Home insurance • 9th March 2026

Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their... Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their approved Plumbing Services near me. I uploaded photos of the issues and then the Plumber had messaged me to notify he would be with me in under an hour. He duly arrived with the parts required and within 45 minutes the issue was resolved. First class service. Read more Read less

{"display":"S S","full_name":"S S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S S
Rated Excellent • 5/5
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  • 1/5

    Saga: £497 policy worthless despite FCDO safety warning

    Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy... Avoid Saga Travel Insurance. I booked my trip August 2025 and have been a loyal SAGA travel insurance customer, paying £497 for a travel policy specifically to cover my travel to India via Abu Dhabi. Following the FCDO update on 28th February 2026 advising against travel, Saga is now using a "War" exclusion to avoid paying a legitimate claim. I am being told I cannot travel safely, yet I am being refused a refund. Is this how Saga treats its 73 year old policyholders? Claim 833559. Read more Read less

    {"display":"D G","full_name":"D G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    D G 3rd March 2026
  • 4/5

    For my age group, best price.

    For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my... For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my case actually lowered in the last two years! Early warning of auto-renewal too. Read more Read less

    {"display":"Ernest A","full_name":"Ernest A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ernest A 18th February 2026
  • 1/5

    82 year old neighbour left in the lurch

    Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the... Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and spent the evening mopping her kitchen. It was the usual lies "we're experiencing an unusually high level of calls at the moment etc etc ". Waited 20 mins and hung up. Disgraceful Read more Read less

    {"display":"Timmy Gee","full_name":"Timmy Gee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Timmy Gee 17th February 2026
  • 1/5

    Not to be trusted.

    Not to be trusted. Pray on older people!

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    William C 16th February 2026
  • 1/5

    Very poor experience with SAGA.

    Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the... Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to take the insurance 5 days later and it has increased in price by over £300 even though the quote had not expired. Called them they say it is down to timing. Not a greater risk just they can make more money from you by giving you a quote and waiting until you take it out before increasing it. 85 year old and I have to deal with this. Shame on you SAGA just another scam! Read more Read less

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    William C 16th February 2026
  • 4/5

    No hassle

    No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes.

    {"display":"Ian B","full_name":"Ian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Ian B 8th February 2026
  • 5/5

    Good price with everything we requirec

    Good price with everything we requirec

    {"display":"russell","full_name":"russell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    russell 22nd January 2026
  • 4/5

    Very good, easy accessible when needed

    Very good, easy accessible when needed

    {"display":"mohamed ","full_name":"mohamed ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    mohamed 4th January 2026
  • 5/5

    Car Insurance

    Great value for money. Wish I could get my son just as good as deal

    {"display":"Karen","full_name":"Karen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Karen 17th December 2025

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