Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as... Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a human being. Not a policy holder and never a number. Value for money is the service and experience received as well as the price paid for the products Read more Read less

Great for the first year, but you have to phone after that to get a more competitive price.

They offer the best car insuranc

I have health insurance for both my Wife and I. Hearing bad stories and delays in NHS health care I felt peace of mind thinking... I have health insurance for both my Wife and I. Hearing bad stories and delays in NHS health care I felt peace of mind thinking if we were ill we would have the best care immediately. We were in the 2nd year of Saga Bupa cover so when I had issues with my oesophagus I had to pay for my NHS doctor to fill in a moratorium form to say he hadn't seen me for this issue as it would invalidate my claim. Causing some delay in my 1st consultation with a gastroenterologist. I then had to wait 5 weeks for an endoscopy. NHS waiting time is 2 weeks and with Saga Bupa it took 8 weeks. Then after my diagnosis of eosinophilic oesophagitis the treatment was a 6 week course of steroid, the insurance doesn't cover this so its going to cost me another £440 on top of the £250 excess and £40 doctors fee. I will end up paying more for this diagnosis and treatment than Saga Bupa. I have found my experience with Saga Bupa very impersonal, its just like having car insurance. The policy exclusions are a nightmare to understand and are peppered with get out clauses. I was sold this policy on the basis I would get better care more quickly than NHS and I would have access to better drugs. Simply not the case, I will be taking this to the Financial Ombudsman as I feel this policy was mis-sold. Read more Read less

I had adequate home insurance and my monthly premium was £20.55 per month. Saga automatically renewed my policy and took a payment of £58.88 from... I had adequate home insurance and my monthly premium was £20.55 per month. Saga automatically renewed my policy and took a payment of £58.88 from my account. Confused I called Saga who informed me that was the new monthly payment. I have never had a home insurance claim and nothing had changed. I was told that had upgraded my policy to one i did not ask for or need. They then offered me the same policy for £32 a month? I cancelled my policy. I used Saga because they seem to champion the older generation. This is obviously not the case. I was told I would not get a refund for the extortionate payment they had already taken. I worry about vulnerable trusting people who do not expect to be taken advantage of in this way. Read more Read less

I offered my home and car insurance to Saga, purely by accident , but as a young 65 year old thought they’d offer a good... I offered my home and car insurance to Saga, purely by accident , but as a young 65 year old thought they’d offer a good deal. But how wrong was I. Absolute no support on a car scrape I had, apparently I had clicked on ‘voluntary excess’ and ‘excess of £150’ which meant I had an excess of £500 , which didn’t cover the cost so it did don’t cover any costs! They couid not explain what ‘voluntary’ was? I didn’t therefore claim anything but when renewal was due, my costs increased from £250 to £530! When queried, they said I’d made two claims !! Neither of which is taken up! Would not use them again! Read more Read less

Great cover and not too expensive for the level it provides.

Saga changed its insurance provider from AXA to BUPA last year. The service is not as good. The authorisation process is slower, the staff are... Saga changed its insurance provider from AXA to BUPA last year. The service is not as good. The authorisation process is slower, the staff are less empathetic, even in the specialist care extensions, and I feel that the new provider is more inclined to an attitude of how can we deny the claim, and less how can we help you. The care is still there but it’s harder to access, and a much less positive experience. Read more Read less

Had an "incident" where a driver ran a red light, cutting across me, and I slammed into her at about 40mph. My VW Polo worked... Had an "incident" where a driver ran a red light, cutting across me, and I slammed into her at about 40mph. My VW Polo worked brilliantly - crumple zone, airbags etc, but I got out alive. The car is a write off. Other person admitted liability, and in fairness kept that stance with her insurance company - Admiral. This happened on a Saturday at 11.00am, and by 5.00pm I had contacted SAGA, and gave all the details and was given the email address to send the photos and dashcam video to SAGA. Did this - and since (It is now Thurdsay pm) then SAGA, have not contacted me at all, despite me phoning up every day. Today I was told that SAGA are only the brokers, and that I should contact Ageas, the underwriters !! I was also told that Ageas would ring me back - never happened. The company that has come out of this well, is Admiral. They contacted me (having got my details from their client), and told me that SAGA had not forwarded any details or photos or my dashcam footage, but that their client admitted full fault, and that i could ask SAGA to close the claim, which would lead to a faster resolution, and less cost to both companies. Today I have tried to get SAGA to close the claim, but getting a sensible response is hopeless. I was in the lucky position of being able to go out and buy another car - the loan / courtesy car that I was entitled to on my policy, never materialised. As, I said previously not a single person from SAGA has contacted me. Disgraceful service - I'm in my 70's and SAGA at one time their unique selling point was that they were a company for the over 50's - I think that USP is now out of the window - they are like any other company - do not appreciate customers - let alone loyalty. I will never use any SAGA product again. Read more Read less