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Saga reviews

Saga Logo
Rated Excellent • 4.86/5

Saga reviews

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Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 14,295 product reviews

Average score of 4.86/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Saga have trended negatively over the past 90 days

Saga is loved for its friendly, helpful staff and straightforward service, especially with car insurance and the popular 3-year fixed price option. Many find the prices competitive and appreciate being able to speak to a real person easily. However, some have faced steep premium hikes, poor claims communication, and frustrating customer service delays, particularly with home and travel insurance.

Positive themes

  • Saga's 3-year fixed price car insurance is a real lifesaver for budgeting.
  • The customer service at Saga is friendly, helpful and always ready to listen.
  • Saga offers great value and competitive prices across car and travel insurance.

Negative themes

  • Premium increases have left many feeling frustrated and forced to switch.
  • Claims handling and communication can be slow and stressful with Saga.
  • Customer service delays and poor phone access cause real headaches.
Summarised by AI
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About Saga

Saga is a UK company that provides products and services to people aged 50 and over.

It was originally founded in 1951 by Sidney and Margery De Haan who wanted to offer affordable off-peak holidays to retired people. Saga began offering insurance and financial services in 1987.

Saga offer a range of products including insurance, travel, personal finance and healthcare products and services.

Saga at a glance

Contact details

Social media

Reviews for Saga

Showing 11 of 14295 company reviews • Last reviewed within 7 days

For my age group, best price.

Car insurance • 18th February 2026

For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my... For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my case actually lowered in the last two years! Early warning of auto-renewal too. Read more Read less

{"display":"Ernest A","full_name":"Ernest A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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82 year old neighbour left in the lurch

Home insurance • 17th February 2026

Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the... Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and spent the evening mopping her kitchen. It was the usual lies "we're experiencing an unusually high level of calls at the moment etc etc ". Waited 20 mins and hung up. Disgraceful Read more Read less

{"display":"Timmy Gee","full_name":"Timmy Gee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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  • 1/5

    Not to be trusted.

    Not to be trusted. Pray on older people!

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    William C 16th February 2026
  • 1/5

    Very poor experience with SAGA.

    Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the... Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to take the insurance 5 days later and it has increased in price by over £300 even though the quote had not expired. Called them they say it is down to timing. Not a greater risk just they can make more money from you by giving you a quote and waiting until you take it out before increasing it. 85 year old and I have to deal with this. Shame on you SAGA just another scam! Read more Read less

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    William C 16th February 2026
  • 4/5

    No hassle

    No problems with Saga at all. Easy to deal with. Slightly pricier than expected. No claim so can't comment regarding claims or disputes.

    {"display":"Ian B","full_name":"Ian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Ian B 8th February 2026
  • 5/5

    Good price with everything we requirec

    Good price with everything we requirec

    {"display":"russell","full_name":"russell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    russell 22nd January 2026
  • 4/5

    Very good, easy accessible when needed

    Very good, easy accessible when needed

    {"display":"mohamed ","full_name":"mohamed ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    mohamed 4th January 2026
  • 5/5

    Car Insurance

    Great value for money. Wish I could get my son just as good as deal

    {"display":"Karen","full_name":"Karen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Karen 17th December 2025
  • 5/5

    Substantially cheaper than I had been quoted for my...

    Substantially cheaper than I had been quoted for my renewal

    {"display":"Kevin Hook","full_name":"Kevin Hook","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1304908.png"}}'s avatar
    Car insurance
    Kevin Hook 27th November 2025
  • 5/5

    Very helpful.

    Very helpful. The staff are kind and thoughtful.

    {"display":"Fiona R","full_name":"Fiona R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Fiona R 6th November 2025
  • 5/5

    Delighted that Saga, offered most competitive car i...

    Delighted that Saga, offered most competitive car insurance 2024/25

    {"display":"Annette ","full_name":"Annette ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health insurance
    Annette 4th November 2025

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