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Saga reviews

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Rated Excellent 4.70/5

Saga reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 8,513 product reviews

Average score of 4.70/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for Saga have trended positively over the past 90 days

Latest positive rating

5/5

Very competitive quote and brilliant customer service

Very competitive quote and brilliant customer service

{"display":"suzanne d","full_name":"suzanne d","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072689.png"}}'s avatar
Car insurance
suzanne d 7th August 2025

Latest negative rating

1/5

Avoid like the plague.

If I could have left a zero star rating I would have, and it would still be too high. I genuinely wish I had read... If I could have left a zero star rating I would have, and it would still be too high. I genuinely wish I had read these reviews before I took out my policy, but rest assured that it will not be being renewed. Customer 'service' is beyond abysmal. I rang to query a claim I had made (SAGA contrived a ridiculous reason for not paying out) and was told they'd transfer me to a 'manager'. I was then transferred to another line and greeted with "Hello, you're through to Churchill Home Insurance". I explained to the equally confused lady on the other end of the phone that I'd been ringing SAGA and had no idea why I'd been put through to her. Her response - "That doesn't surprise me in the slightest, they're useless". My home insurance claim was for a damaged ceiling due to heavy rain and a leaking roof. I explained that a portion of the ceiling on my staircase had fallen in, that my husband has very limited mobility and health problems due to a stroke and that I was concerned that whole ceiling would collapse. The completely disinterested drone on the other end of the phone informed me that it 'hadn't rained enough in your area' for them to consider the claim!! I asked what I was paying insurance for if I wasn't covered for something like that, she told me that I 'must have known' that the roof was leaking previously (???) and that it was therefore not storm damage (I didn't mention storm damage at any point). I asked what she suggested I do and she said "Probably hire a plasterer". I gave her a very colourful response and hung up. I later rang the emergency line and explained the situation. I was told that someone would come out in the next 24 hours to repair the roof but I wasn't covered for the ceiling because "your home is still habitable and therefore it isn't an emergency"!!! Roofer turned up a week later. Out of sheer frustration I rang the emergency line a week later and again mentioned the ceiling. The man on the phone told me that as it had happened the previous week that it wasn't an emergency and I'd have to make a new claim. I did, and was told it hadn't rained enough. These people will take your money and then do ANYTHING they can to avoid offering anything remotely like a fair service. This company is featured on the website of my union, I have contacted my union rep and told him about the diabolical service they offer, he said I'm not the first person to say that and that they will not be recommending the service in the future. Dreadful. Read more Read less

{"display":"Lisa K","full_name":"Lisa K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Lisa K 4th August 2025

About Saga

Saga is a UK company that provides products and services to people aged 50 and over.

It was originally founded in 1951 by Sidney and Margery De Haan who wanted to offer affordable off-peak holidays to retired people. Saga began offering insurance and financial services in 1987.

Saga offer a range of products including insurance, travel, personal finance and healthcare products and services.

Saga at a glance

Contact details

Social media

Reviews for Saga

Showing 11 of 8513 company reviews Last reviewed within 7 days

Very competitive quote and brilliant customer service

Car insurance 7th August 2025

Very competitive quote and brilliant customer service

Rated Excellent 5/5
Read more product reviews

Good value insurance fixed for 3 years

Car insurance 7th August 2025

My old insurer put up my premium by 56% for no reason other than getting a year older, Saga gave me similiar cover for my old premium, fixed for 3 years.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    I have not made any claims

    I have not made any claims so can only recommend on experience of renewing my policy

    {"display":"Joan B","full_name":"Joan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health insurance
    Joan B 7th August 2025
  • 5/5

    Great customer service and very knowledgeable of pro...

    Great customer service and very knowledgeable of product terms.

    {"display":"Lee P","full_name":"Lee P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Lee P 6th August 2025
  • 5/5

    Easy to follow and complete, provides a comprehensiv...

    Easy to follow and complete, provides a comprehensive cover that I need

    {"display":"Paul K","full_name":"Paul K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Paul K 6th August 2025
  • 5/5

    Always helpful.

    Always helpful. Pleasant experience when I had to make a claim.

  • 5/5

    my opinion

    Very easy to arrange and competitively priced

    {"display":"Phil R","full_name":"Phil R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Phil R 6th August 2025
  • 5/5

    For health insurance that provides peace of mind-Saga

    Everything well explained and easy to do,well priced too

  • 5/5

    A Trustworthy Travel Insurance Provider

    I recently used Saga Travel Insurance for my trip, and the experience was very smooth from start to finish. The policy was easy to understand... I recently used Saga Travel Insurance for my trip, and the experience was very smooth from start to finish. The policy was easy to understand and offered good coverage at a reasonable price. What stood out most was the clarity of the documents and the helpfulness of the customer support team. I had a few questions before travelling, and they were answered quickly and clearly. Thankfully, I didn’t need to make a claim, but knowing I had solid support in place gave me peace of mind throughout my journey. I would definitely recommend Saga Travel Insurance to others looking for straightforward, reliable travel cover.Review Title Suggestions (pick one or use it as inspiration): 1. Reliable and Stress-Free Travel Insurance Experience 2. Great Cover and Support Throughout My Trip 3. Easy Process and Helpful Customer Service 4. Peace of Mind While Travelling 5. A Trustworthy Travel Insurance Provider Read more Read less

  • 5/5

    Fair Treatment for Customers

    I feel I am treated fairly when my premium is up for renewal. My age is of course a major factor but my past history... I feel I am treated fairly when my premium is up for renewal. My age is of course a major factor but my past history of driving for many years without mishap is taken into consideration. This cannot be said of many insurance companies. Read more Read less

    {"display":"D Lakin","full_name":"D Lakin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    D Lakin 5th August 2025
  • 5/5

    Professional, and very efficient service

    Professional, and very efficient service

    {"display":"Margaret H","full_name":"Margaret H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Margaret H 5th August 2025

    Products from Saga

    Showing products offered by Saga

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