Saga reviews

Saga reviews
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Review summary
People rate this company as Excellent based on 8,513 product reviews
Latest positive rating
Very competitive quote and brilliant customer service
Very competitive quote and brilliant customer service

Latest negative rating
Avoid like the plague.
If I could have left a zero star rating I would have, and it would still be too high. I genuinely wish I had read... If I could have left a zero star rating I would have, and it would still be too high. I genuinely wish I had read these reviews before I took out my policy, but rest assured that it will not be being renewed. Customer 'service' is beyond abysmal. I rang to query a claim I had made (SAGA contrived a ridiculous reason for not paying out) and was told they'd transfer me to a 'manager'. I was then transferred to another line and greeted with "Hello, you're through to Churchill Home Insurance". I explained to the equally confused lady on the other end of the phone that I'd been ringing SAGA and had no idea why I'd been put through to her. Her response - "That doesn't surprise me in the slightest, they're useless". My home insurance claim was for a damaged ceiling due to heavy rain and a leaking roof. I explained that a portion of the ceiling on my staircase had fallen in, that my husband has very limited mobility and health problems due to a stroke and that I was concerned that whole ceiling would collapse. The completely disinterested drone on the other end of the phone informed me that it 'hadn't rained enough in your area' for them to consider the claim!! I asked what I was paying insurance for if I wasn't covered for something like that, she told me that I 'must have known' that the roof was leaking previously (???) and that it was therefore not storm damage (I didn't mention storm damage at any point). I asked what she suggested I do and she said "Probably hire a plasterer". I gave her a very colourful response and hung up. I later rang the emergency line and explained the situation. I was told that someone would come out in the next 24 hours to repair the roof but I wasn't covered for the ceiling because "your home is still habitable and therefore it isn't an emergency"!!! Roofer turned up a week later. Out of sheer frustration I rang the emergency line a week later and again mentioned the ceiling. The man on the phone told me that as it had happened the previous week that it wasn't an emergency and I'd have to make a new claim. I did, and was told it hadn't rained enough. These people will take your money and then do ANYTHING they can to avoid offering anything remotely like a fair service. This company is featured on the website of my union, I have contacted my union rep and told him about the diabolical service they offer, he said I'm not the first person to say that and that they will not be recommending the service in the future. Dreadful. Read more Read less

About Saga
Saga is a UK company that provides products and services to people aged 50 and over.
It was originally founded in 1951 by Sidney and Margery De Haan who wanted to offer affordable off-peak holidays to retired people. Saga began offering insurance and financial services in 1987.
Saga offer a range of products including insurance, travel, personal finance and healthcare products and services.
Saga at a glance
Reviews for Saga
Showing 11 of 8513 company reviews • Last reviewed within 7 days
Very competitive quote and brilliant customer service
Very competitive quote and brilliant customer service
Good value insurance fixed for 3 years
My old insurer put up my premium by 56% for no reason other than getting a year older, Saga gave me similiar cover for my old premium, fixed for 3 years.
Products from Saga
Car insurance
by SagaSaga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus. All policies have an uninsured driver promise protecting your no claims discount...
Car insurance
by SagaSaga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus. All policies have an uninsured driver promise protecting your no claims discount...
Home insurance
by SagaSaga provide home insurance policies that can cover buildings only, contents only or both combined. Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you...
Home insurance
by SagaSaga provide home insurance policies that can cover buildings only, contents only or both combined. Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you...
Travel insurance
by SagaSaga travel insurance offers specialist coverage for over 50s. There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and...
Travel insurance
by SagaSaga travel insurance offers specialist coverage for over 50s. There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and...
Health insurance
by SagaSaga offer health insurance policies for over 50s. Saga health insurance includes a choice of hospitals, GP service and a choice of four different health plans. You can also choose...
Health insurance
by SagaSaga offer health insurance policies for over 50s. Saga health insurance includes a choice of hospitals, GP service and a choice of four different health plans. You can also choose...
Breakdown cover (discontinued)
by SagaSaga offer breakdown cover that can be added to a Saga car insurance policy. Saga breakdown cover has five policy options with increasing levels of protection: Essential, Home Call, National...
Breakdown cover (discontinued)
by SagaSaga offer breakdown cover that can be added to a Saga car insurance policy. Saga breakdown cover has five policy options with increasing levels of protection: Essential, Home Call, National...
Caravan insurance (discontinued)
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Caravan insurance (discontinued)
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Landlord insurance (discontinued)
by SagaSaga offer landlord insurance in partnership with Uinsure. Uinsure's policies are underwritten by a panel of insurers who each submit a quote based on your details. Saga landlord insurance includes...
Landlord insurance (discontinued)
by SagaSaga offer landlord insurance in partnership with Uinsure. Uinsure's policies are underwritten by a panel of insurers who each submit a quote based on your details. Saga landlord insurance includes...
Annuity (discontinued)
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Annuity (discontinued)
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Pet insurance (discontinued)
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Pet insurance (discontinued)
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Life insurance (discontinued)
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Life insurance (discontinued)
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Motorbike insurance (discontinued)
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Motorbike insurance (discontinued)
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Van Insurance (discontinued)
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Van Insurance (discontinued)
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Stocks and shares ISA
by SagaA Saga stocks and shares ISA can be opened with a £100 lump sum, or £100 per month. A Saga stocks and shares ISA offers three ready-made investment portfolios, so...
Stocks and shares ISA
by SagaA Saga stocks and shares ISA can be opened with a £100 lump sum, or £100 per month. A Saga stocks and shares ISA offers three ready-made investment portfolios, so...
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