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Saga: Breakdown cover reviews

Name: Breakdown cover
Rating: 4.73 (62 reviews)

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4.13

Based on 62 reviews, last reviewed 13th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

3 star

2 star

Latest highest rating:

5

Great help to elderly couple on a Sunday A puncture that shredded the tyre left my wife and I stranded on a B road in Shropshire. We phoned Saga breakdown and though there was a lengthy wait ... Read more Reviewed on: 14th September 2022

Latest lowest rating:

1

On our way to Spain via Ireland, we broke down as we... On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for recovery of our motorhome but ... Read more Reviewed on: 13th December 2024

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About this product

Saga offer breakdown cover that can be added to a Saga car insurance policy.

Saga breakdown cover has five policy options with increasing levels of protection: Essential, Home Call, National Recovery, Comprehensive and Premier. You can add cover for up to three extra vehicles or other drivers living at the same address.

Saga breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Breakdown cover reviews (62)

On our way to Spain via Ireland, we broke down as we...

On our way to Spain via Ireland, we broke down as we were about to board the ferry at Cairnryan. We waited 11 hours for recovery of our motorhome but we were left at the ferry port because the recovery driver couldn't take us with him. No contact from the RAC and I was not able to get through to them. Abandoned 200 miles from home on a wet, cold and dark evening with all of our possessions in our motorhome, we found the nearest hotel, 23 miles away. The next day we discovered that our vehicle would not be unloaded at the repairers until late afternoon, another 120 miles from where we were. Only then could we get access to our belongings. Eventually, the next day, I got through to the RAC who arranged for me to pick up a hire car from several miles away. We drove to the repairers and collected what we could from the motorhome and drove another 70 miles home, arriving there exhausted, 36 hours after breaking down. I was extremely disappointed with the lack of communication from the RAC, leaving a couple aged 75 and 72 on the quayside at Cairnryan ferry port to find their own way to a hotel and then a further 120 miles to reclaim their possessions, and a further 70 miles home. Although we have received an apology and an offer of £50 as a goodwill gesture, I feel that this in no way compensates for the fact that we were left for 10 hours, trying to keep warm in freezing temperatures. Then having to make our way to a hotel checking in without bags. The RAC have offered to pay for the hotel. Reviewed on: 13th December 2024

Breakdown

Left in Spain told my van was too big to come out to was only battery fault. Refused to come out. I personally was informed on two occasions my van was covered now going through France and Spain no breakdown disgusting service. The stress was unbelievable. Reviewed on: 26th November 2023

useless - paticularly for over 50 !

I tried to get a call out to home yesterday and was told to go on line to RAC using RAC.CO>UK / breakdown but email address was refused ! Tried again to day - same message . What use is this to an 80 year old woman stuck on a motor way - the main reason I get breakdown cover. Need less to say I am changing breakdown cover immediately Reviewed on: 11th August 2023

Great help to elderly couple on a Sunday

A puncture that shredded the tyre left my wife and I stranded on a B road in Shropshire. We phoned Saga breakdown and though there was a lengthy wait of over two hours on a Sunday, a very helpful RAC man eventually arrived at the location and towed the car to the hotel eight miles away where we were booked in. This is our first experience of Saga breakdown and though the experience is never pleasant, it was made much more bearable by the knowledge that help was on its way. The RAC man kept me informed of his location as initially he was about 50 miles away. Reviewed on: 14th September 2022

while stuck in France once, excellent service was provided

Car Insurance: excellent for over 70, multitrip in Europe, 60 days maximum stay -- meets my requirements, very good. Also have breakdown cover, and travel insurance. Reviewed on: 2nd October 2021

Good service

Insurances are clear and easy to renew and friendly staff Reviewed on: 1st October 2021

Satisfaction

I have found Saga a very helpful and sincere in looking after their customers by providing very good service in all aspects. Reviewed on: 1st October 2021

Saga ____the best

Quick response and good service Always courteous to people Reviewed on: 30th September 2021

fantastic breakdown service

Ring-talk to a friendly person. Await the AA van-get taken to a garage -your repair is done !Simples! Reviewed on: 30th September 2021

the best insurance service ever

We have our house, 2 cars, caravan, and motorhome all insured with Saga, because Saga offers the most professional, courteous, honest, competitive, trustworthy, and complete insurance cover, whilst treating their customers with total respect. Can't be bettered. Reviewed on: 30th September 2021

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