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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Home insurance reviews (2709)

Awesome customer experience.

Awesome customer experience. Advisor incredibly customer focussed. Less than 5 minutes to process my claim and settled within the hour, Reviewed on: 26th September 2025

Home insurance

The staff are really helpful when ever I have phoned tham Reviewed on: 24th September 2025

Prompt pay out

Prompt pay out, our claim was settled very quickly. Reviewed on: 23rd September 2025

Very easy to set up the home insurance cover and arr...

Very easy to set up the home insurance cover and arrange a direct debit Reviewed on: 21st September 2025

Reliable and trustworthy

Reliable and trustworthy plus great value for money Reviewed on: 20th September 2025

Premium price, poor service, especially for bereaved

Saga could not offer suitable cover for my late mother's house while was empty and awaiting sale. Given the age profiling of the company, I find this disappointing. Just when I needed assistance in looking after a loved one's estate, they let me down. The telephone contacts are lovely to talk to, but seem to act as a messenger between underwriters and the customer. Lots of being waiting for a response from another department. I can see that this is preferable to being transferred from one number to another, but it's rather disjointed. I'm guessing that Saga are a broker for several insurers. The reduced cover was advised mid-term, so I found cover elsewhere. I have had a renewal reminder several days after cancelling the policy, which means that I have to phone again to ensure that they are not going to try to take the premium.... Reviewed on: 19th September 2025

We are both satisfied with the service we get from S...

We are both satisfied with the service we get from Saga home insurance they look after us well with problems we had in past year so grateful for all their help Reviewed on: 19th September 2025

Good courteous friendly service, with staff fully kn...

Good courteous friendly service, with staff fully knowledgeable Reviewed on: 16th September 2025

Good provider of home insurance

Good provider of home insurance Reviewed on: 14th September 2025

Good value, excellent customer service

Good value, excellent customer service Reviewed on: 14th September 2025

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