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Jude M

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Review of the Saga, Home Insurance:

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Saga by name, Saga by nature.

Saga by name, Saga by nature. If I could give Saga 0 stars, I would. My buildings and car insurance renewal quotes have been absolutely extortionate - the latter being double the previous year, and significantly more than double the nearest quote on a comparison website. In terms of customer service, waiting times to get through by phone are outrageous - on one occasion alone I spent more than an hour only on hold. Having spoken to a customer services advisor about my motor insurance quote, and not receiving a competitive offer, I said I would cancel the policy online. Rather than telling me that was impossible, she let me ring off. Guess what - no means of cancelling online, and the website is not fully functioning, and so I am sitting again on hold, frittering away another hour of my life that I'll never get back, and listening to the repeated message reminding callers to have respect. Frankly, at my age, every hour counts, and, if you are a pensioner - as is Saga's demographic - trust me, you can't afford to insure with them. And life's too short. Reviewed on: 15th August 2024

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