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Review of the Saga, Home insurance:

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Absolutely Disgusted

I had adequate home insurance and my monthly premium was £20.55 per month. Saga automatically renewed my policy and took a payment of £58.88 from my account. Confused I called Saga who informed me that was the new monthly payment. I have never had a home insurance claim and nothing had changed. I was told that had upgraded my policy to one i did not ask for or need. They then offered me the same policy for £32 a month? I cancelled my policy. I used Saga because they seem to champion the older generation. This is obviously not the case. I was told I would not get a refund for the extortionate payment they had already taken. I worry about vulnerable trusting people who do not expect to be taken advantage of in this way. Reviewed on: 30th April 2025

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