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Maura

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Review of the Saga, Home Insurance:

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Very poor customer service and communication.

A simple information request has so far taken 14 days during which time the same information, already provided, has been repeatedly requested by them. Obviously the emails we have sent to them are not being read even though they are responding to them. If you ring customer service you are told the wait time is about 15 minutes but I have waited over 30 minutes on three occasions without receiving a reply. Whilst waiting you are told their staff are ‘very busy’ and ‘hardworking’ which I think is usually called ‘having a job’. You are also requested to treat staff with respect which is quite insulting as a) I always treat people with respect and they have no right to assume otherwise b) no one answers anyway and c) possibly the reason some people are rude to their staff is the company’s fault as people are frustrated by the amount of time they have to wait. Reviewed on: 25th July 2024

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