M&S Bank - Marks and Spencer Home Insurance Reviews

Very poor customer service

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine b...

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine but I wouldn’t like to have to claim off them judging from our experiences so far.

JennyLevel 1

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Poor customer service

They do not deliver what they promise. Marks and spencer home insurance is no better than other cheaper insurance.

NeerajLevel 1

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Great Value from reputable company

We found the service easy and quick. The quote provided was competitive and insurance summary straightforward.

Desilva VarshaLevel 1

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Didn't deliver what they promised

Took home insurance in April with the insentive of £40.00 vouchers. After several phone calls, was put through to the complaints who promised £20.00 compensation and vouchers in post. Still not received ! !

AnonymousLevel 1

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Cancelled my policy without my consent

I can't trust them anymore, they literally cancelled my policy without my consent and refuse to reinstate it

Clare ReevesLevel 1

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I feel safe with M&S insurance

My whole property is insured to an unlimited amount. Very few insurance companies offer this

Jason hangerLevel 1

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Simple, straightforward and good value for money!

Great communication and customer service with easy, user-friendly online support. I have had no surprises nor disputes since switching to M&S insurance.

Nia Adams-JonesLevel 1

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Great service

Always had a great service from M+S for home insurance, very competitive too.

Jenna RothenLevel 1

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excellent cusomer service

Burglary dwelling dealt with efficiently and win empathy in good time

Julie ClarkLevel 1

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great to have a m&s home insurance

great to have home insurance its really afford able and feel more save and not need to worry about anything else :0

sarfraz shahzadaLevel 1

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Excellent

A very good service, recommended to all.

Hannah StewartLevel 1

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Good excess, helped when my phone was stolen

I had my phone stolen from my person two years ago when I was mugged. I rang my home insurance providers (Marks and Spencer) who were immediately very helpful and gave me an estimated time that it would take to either; 1. get a new phone or; 2....

I had my phone stolen from my person two years ago when I was mugged. I rang my home insurance providers (Marks and Spencer) who were immediately very helpful and gave me an estimated time that it would take to either; 1. get a new phone or; 2. receive the money equivalent into my account. The staff were friendly and talked me through the procedures I would have to go through with the police/crime reference numbers etc., and overall it was a pleasant and very swift claim.

Would most definitely recommend to family and friends.

ben77mcLevel 1

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