M&S Bank - Marks and Spencer: Home Insurance reviews

Name: Home Insurance
Rating: 3.09 (23 reviews)

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3.09

Based on 23 reviews, last reviewed 22nd Mar 2023

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

5 star

35%

4 star

22%

3 star

2 star

1 star

39%

Latest highest rating:

5

ANGELA ANGELA very very helpful, understanding & polite. knowledge is second to none. Answered all my questions, took me through the whole process. We should... Read more Reviewed on: 27th February 2022

Latest lowest rating:

1

Legal Cover Claim Really poor service. M&S have REALLY let me down. I initiated a legal claim using my legal cover as part of my home insurance last year. The legal cla... Read more Reviewed on: 22nd March 2023

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About the Home Insurance

M&S Bank - Marks and Spencer home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did M&S Bank - Marks and Spencer handle your home insurance claim? Our M&S Bank - Marks and Spencer home insurance reviews can help you to find out this and much more. Have you ever had a policy with M&S Bank - Marks and Spencer? You can tell us about it by writing your own review below.

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M&S Bank - Marks and Spencer Home Insurance reviews (23)

Legal Cover Claim

Really poor service. M&S have REALLY let me down. I initiated a legal claim using my legal cover as part of my home insurance last year. The legal claims are handled by Arc Legal. It is now March 2023 and finally, Arc have stated they will not be persuing my claim as M&S have identified small print in their terms and conditions which means they cannot proceed. I have pointed out that the smallprint is irrelevant in my example. The hassle and stress involved is completely unaccaptable and I would not recommend using M&S for your home insurance a when you come to need them, they will let you down and quibble. Really disappointing. Reviewed on: 22nd March 2023

Absolutely terrible

I made a claim for my laptop with M&S home insurance, they outsource this to Aviva who then use Greenwood Technology, in the space of 6-8 months my MacBook Pro has gone back and forth because they couldn’t repair the first 2 times. Awful services I need my MacBook for work. Reviewed on: 25th April 2022

ANGELA

ANGELA very very helpful, understanding & polite. knowledge is second to none. Answered all my questions, took me through the whole process. We should have more operators like her answering phones.She should be a supervisor, teaching others how its done. Very well done you and thank you. Reviewed on: 27th February 2022

Run by computers, not actual people

Every year they do an auto home insurance renewal, it always goes up and there is no justification or explanation. No willingness to discuss and a general computer says no response. I couldn't recommend them any less, awful company and awful service Reviewed on: 21st February 2022

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