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M&S Bank - Marks and Spencer: Home insurance reviews

Name: Home insurance
Rating: 2.86 (50 reviews)

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2.45

Based on 50 reviews, last reviewed 9th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

12%

48%

Latest highest rating:

5

a great product, shame they are discontinuing it a great product, shame they are discontinuing it Reviewed on: 5th September 2025

Latest lowest rating:

1

Horrendous experience. Horrendous experience. I was charged £650 for a 2 bedroom flat in London for home content insurance, which was already on the more expensive side as I... Read more Reviewed on: 9th September 2025

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About this product

M&S home insurance is underwritten by Aviva Insurance Limited.

M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim under both buildings and contents, you’ll only pay one excess. There are no charges to spread the cost of your policy by Direct Debit.

M&S home insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Home insurance reviews (50)

Marks and Spencer’s home insurance was raised by nea...

Marks and Spencer’s home insurance was raised by nearly £300.00 per annum totally wrong with no reason why and spoke to a representative on phone who really didn’t care ! So obviously took my insurance elsewhere please check and be careful what you sign up for not a good brand for us disgusted by their not caring attitude would not recommend really bad has put me off any services they offer Reviewed on: 24th September 2024

Put my policy up by 45% at renewal

Put my policy up by 45% at renewal Reviewed on: 4th September 2024

Great value

I have had home & contents insurance with M&S Bank for several years. The premium is low and has gone down every year, although there is a lot included. I haven't had to make a claim, though, so I don't know how good they are on that. Reviewed on: 23rd August 2024

Precise, easy to follow website.

Precise, easy to follow website. Trusted family name and have been with them for years. Reviewed on: 23rd August 2024

M&S home insurance trying to dismiss my claim.

Our shower tray became damaged accidentally. I have paid for enhanced accidental damage cover but M&S home insurance, underwritten by Aviva, are trying to avoid honouring my claim. This I find so unacceptable. So disappointed. I will not be renewing my policy. Reviewed on: 26th April 2024

3 months on from a small fire still awaiting resolution

3 months on from a small fire and still awaiting full resolution from a company called Sedgwick who work with Aviva. Claim handler NEVER returns calls, having to sign up to multiple ‘portals’ left hand has no idea what the right hand is doing. When you call make sure you’ve put aside 45 minutes of your precious time. Latest renewal has jumped massively, I guess those of us living in normal areas are now paying for the clowns who buy property on riverbanks, Reviewed on: 26th March 2024

Renewals now a Rip Off

Been with them at least 10 years since think they were underwritten by HSBC but now sadly they use Aviva. This years Home insurance premium up 31.7%!!! Now switched to Churchill very similar cover and paying substantially less than previous year. We all know loyalty counts for nothing in world of insurance but lady on phone representing M&S did not even try to keep me as a customer and after 10 years would have hoped might even have asked basic qiestion like why i am cancelling. Sadly for me M&S brand been devalued by company they using for insurance. Reviewed on: 19th January 2024

Pet Insurance

Prepare to have your policy costs double at review. You’re not dealing with M&S you’re dealing with Royal and Sun Alliance and all they want is you money. Once they feel like they have you because your dog is that bit older they’ll be openly rude and entitled. Reviewed on: 3rd November 2023

Got a quote from these jokers!

Near fell over seeing what they quoted myself. ~£1,600 for premium insurance! That’s just plain and simple taking the ****! Why don’t you ask for my kids savings as well. Shame on you for trying that with customers! Reviewed on: 24th October 2023

Brilliant at addressing problems

M&S Home Insurance were really efficient when i needed to make unforeseen amendments on a temporary basis. Not the cheapest but great cover and customer service. Reviewed on: 24th August 2023

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