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M&S Bank - Marks and Spencer: Home insurance reviews

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2.38
Based on 51 reviews, last reviewed 19th Sep 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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12%
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2%
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2%
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49%

Latest highest rating:

5

a great product, shame they are discontinuing it a great product, shame they are discontinuing it Reviewed on: 5th September 2025
Philip Greenwood's avatar
Philip Greenwood

Latest lowest rating:

1

Shame I can't give them zero. Shame I can't give them zero. Totally appalling experience and stress caused . They use Aviva which use Sedgwick and Homeserve. Too many people, no on... Read more Reviewed on: 19th September 2025
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Anna
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About this product

M&S home insurance is underwritten by Aviva Insurance Limited.

M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim under both buildings and contents, you’ll only pay one excess. There are no charges to spread the cost of your policy by Direct Debit.

M&S home insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Home insurance reviews (51)

Good excess, helped when my phone was stolen

5
I had my phone stolen from my person two years ago when I was mugged. I rang my home insurance providers (Marks and Spencer) who were immediately very helpful and gave me an estimated time that it would take to either; 1. get a new phone or; 2. receive the money equivalent into my account. The staff were friendly and talked me through the procedures I would have to go through with the police/crime reference numbers etc., and overall it was a pleasant and very swift claim. Would most definitely recommend to family and friends. Reviewed on: 28th April 2015
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ben77mc

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