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M&S Bank - Marks and Spencer: Home insurance reviews

Name: Home insurance
Rating: 2.79 (52 reviews)

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2.31

Based on 52 reviews, last reviewed 3rd Oct 2025

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

35%

12%

49%

Latest highest rating:

5

a great product, shame they are discontinuing it a great product, shame they are discontinuing it Reviewed on: 5th September 2025

Latest lowest rating:

1

Delay, undercut, abandon I strongly advise against taking out home insurance with M&S (underwritten by Aviva). I have been paying almost £2,000 per year for their so-called pr... Read more Reviewed on: 3rd October 2025

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About this product

M&S home insurance is underwritten by Aviva Insurance Limited.

M&S home insurance offers cover for building and contents together or you can buy them separately. If you make a claim under both buildings and contents, you’ll only pay one excess. There are no charges to spread the cost of your policy by Direct Debit.

M&S home insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Home insurance reviews (52)

Very poor customer service

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine but I wouldn’t like to have to claim off them judging from our experiences so far. Reviewed on: 19th August 2018

Poor customer service

They do not deliver what they promise. Marks and spencer home insurance is no better than other cheaper insurance. Reviewed on: 26th March 2018

Great Value from reputable company

We found the service easy and quick. The quote provided was competitive and insurance summary straightforward. Reviewed on: 28th September 2017

Didn't deliver what they promised

Took home insurance in April with the insentive of £40.00 vouchers. After several phone calls, was put through to the complaints who promised £20.00 compensation and vouchers in post. Still not received ! ! Reviewed on: 26th July 2017

Cancelled my policy without my consent

I can't trust them anymore, they literally cancelled my policy without my consent and refuse to reinstate it Reviewed on: 27th June 2017

I feel safe with M&S insurance

My whole property is insured to an unlimited amount. Very few insurance companies offer this Reviewed on: 15th October 2016

Simple, straightforward and good value for money!

Great communication and customer service with easy, user-friendly online support. I have had no surprises nor disputes since switching to M&S insurance. Reviewed on: 30th August 2016

Great service

Always had a great service from M+S for home insurance, very competitive too. Reviewed on: 14th August 2016

excellent cusomer service

Burglary dwelling dealt with efficiently and win empathy in good time Reviewed on: 10th February 2016

great to have a m&s home insurance

great to have home insurance its really afford able and feel more save and not need to worry about anything else :0 Reviewed on: 5th November 2015

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