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M&S Bank - Marks and Spencer: Home Insurance reviews

Name: Home Insurance
Rating: 2.8 (45 reviews)

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2.33

Based on 45 reviews, last reviewed 25th Apr 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

13%

50%

Latest highest rating:

5

Got contents only home insurance. Got contents only home insurance. Very comprehensive policy, easy to understand. Never needed to make a claim (thank goodness!) so no idea about perfo... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

M&S rejected two claims M&S rejected two claims - one for flooring damage and one for structural damage. The flooring damage was because the flooring was because it was put i... Read more Reviewed on: 25th April 2025

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About this product

Before committing to a new home insurance policy, do your research to ensure that the provider is suitable for your needs. We collect Marks & Spencer home insurance reviews to help you make an informed decision when choosing your new provider.

Marks & Spencer is underwritten by Aviva to provide home insurance, with both buildings and contents cover available. Choose between Standard or Premier levels of cover depending on how robust you want your policy to be. M&S policyholders can pay for their premium monthly without any additional fees.

Does Marks & Spencer sound like the right provider for you? Gain valuable insight into life as a policyholder by reading our M&S home insurance reviews. Find out how satisfied customers have been with their policies and whether they would renew with the provider. Learn more about the two levels of cover to help you decide which option is best for you. Read about genuine experiences with the M&S customer service team. Be confident in your decision by checking out our Marks & Spencer home insurance reviews.

Have you had an M&S home insurance policy? Write an honest review on Smart Money People. Tell us what policy you chose and what level of cover you opted for. Were you satisfied with the cost of your premium for the level of cover that you received? Have you made a claim on your policy, and if so, how well was it dealt with? Would you recommend Marks & Spencer home insurance to family or friends? Whether good or bad, share your experience by writing an M&S home insurance review. Together, we can help people like you make better financial decisions.

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M&S Bank - Marks and Spencer Home Insurance reviews (45)

Marks and Spencer home insurance under written by Aviva

Don’t use them it’s not Marks and Spencer it’s Aviva My insurance quote for water damage was £850 with £250 access They refused to pay out without seeing the damage l was told they would be able to pay £300 ish as that is how much they can get the job completed for Its was water damage to kitchen ceiling and walls effecting lighting the stain was so bad it would need 3 coats on ceiling and the lights needed looking at That was in January l still haven’t had it done I don’t want to use there cheap painters l don’t want strangers coming into the house I asked if the work men would be local I was told they could come from anywhere The quote was fair and this company said if l except £300 on the day that’s all they would pay Marks and Spencer has nothing to do with it Lost it after 4 months just cancelled the direct debit When l think of all the money they have had Then won’t pay out on one small claim Sylvie Reviewed on: 15th May 2020

good cover and communication

haven't had to claim but deal with queries easily Reviewed on: 6th July 2019

0%

Always use these due to the 0% Apr just for the privilege of paying monthly and that their value limits are fantastic that I don’t have to phone up every time I purchase a new item of tech or jewellery. Only downside is having to switch between husband and my name as main account holder every year to maintain the 0%. Reviewed on: 1st January 2019

Very poor customer service

As Home insurance customers we have been treated very badly by M&S. I couldnt recommend them to anyone shopping for house insurance. Once they have you, the customer service is exceptionally poor. If that doesn’t matter to you then the policy is fine but I wouldn’t like to have to claim off them judging from our experiences so far. Reviewed on: 19th August 2018

Poor customer service

They do not deliver what they promise. Marks and spencer home insurance is no better than other cheaper insurance. Reviewed on: 26th March 2018

Great Value from reputable company

We found the service easy and quick. The quote provided was competitive and insurance summary straightforward. Reviewed on: 28th September 2017

Didn't deliver what they promised

Took home insurance in April with the insentive of £40.00 vouchers. After several phone calls, was put through to the complaints who promised £20.00 compensation and vouchers in post. Still not received ! ! Reviewed on: 26th July 2017

Cancelled my policy without my consent

I can't trust them anymore, they literally cancelled my policy without my consent and refuse to reinstate it Reviewed on: 27th June 2017

I feel safe with M&S insurance

My whole property is insured to an unlimited amount. Very few insurance companies offer this Reviewed on: 15th October 2016

Simple, straightforward and good value for money!

Great communication and customer service with easy, user-friendly online support. I have had no surprises nor disputes since switching to M&S insurance. Reviewed on: 30th August 2016

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