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Rachael

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Review of the Direct Line, Home Insurance:
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DO NOT GET HOME INSURANCE

1
Worst experience of my life! Do not get insurance with DIRECT LINE , my home was burgled and they looked for any excuse to void my claim! Over £40,000 worth of contents was stolen and they mislead me to believing I was entitled to some money on my unspecified items, and the terms and conditions are misleading! Doesn’t make any sense why they have voided me. Didn’t even look into the claim correctly! Was paying over £81 per month for over 5 years well over the odds. Told me I was only entitled to me premiums back , which worked out £1800 and only gave me £651 ! Been left with nothing and been in tears wondering what’s next. No other insurance will now cover me due to a voided policy. Feel sick , worse than the burgers in my eyes. Companies are trust and pay money too. Disappointed in the system Reviewed on: 2nd August 2023

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