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Chris Barraclough

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Review of the Direct Line, Home Insurance:

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Appalling

2 months ago I made a claim. they accepted it and said they would organise the repair. Nothing has happened. I reach out to them each day asking for status on the builder. Nobody responds. I am in contact with the Group CEO (Penny James) but she simply passes to someone else. The company is a shambles. So different from the advertisements. Appalling customer service. Avoid Reviewed on: 13th September 2021

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