Dial Direct reviews
Dial Direct reviews
This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here
Review summary
People rate this company as Average based on 43 product reviews
Latest positive rating
Daily direct offered a competitive quote communicati...
Daily direct offered a competitive quote communication was good and clear.
Latest negative rating
Avoid Dial Direct like the plague
Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying... Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN. Read more Read less
About Dial Direct
Dial Direct reviews can help you to become Smart Money People by finding out what other Dial Direct policy holders have to say. Dial Direct has helped more than 1 million customers with their insurance needs. Have you got experience of Dial Direct? if so, you can write your Dial Direct review on Smart Money People. Help us to increase trust and transparency in financial services.
Dial Direct at a glance
Reviews for Dial Direct
Showing 11 of 43 company reviews • Last reviewed within 21 days
Avoid Dial Direct like the plague
Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying... Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN. Read more Read less
Daily direct offered a competitive quote communicati...
Daily direct offered a competitive quote communication was good and clear.
-
5/5
Post-burglary stress relief!
Following a burglary the company dealt with the claim swiftly and fairly for damage and losses easing our anxiety considerably.
-
1/5
Avoid at all costs.
Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled... Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled policy had lead me to owing them £176! Read more Read less
-
1/5
Thieves and liars
they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some... they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some funds around and was then quoted 3500, and the 750 was a monthly payments I DID NOT agree to go ahead with the change, I cancelled my policy and attempted to get insurance elsewhere, just to find they had taken the funds from my account anyway. At no point had I agreed to go ahead with the payment. Called them up and they claimed there was no payment taken, well my bank statements disagree. Robbing C***S Read more Read less
-
5/5
Cheaper than competitors.
Cheaper than competitors, with better service.
-
5/5
Dial direct gave me a cheaper quote than any other i...
Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance... Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance company, promising excellent value for your cover on your car. There on board home page, gives you all your information in one place, so if an accident occurs you just find it and explain the circumstances. Read more Read less
-
5/5
Good cover easy to understand policy good price
Good cover easy to understand policy good price
-
4/5
Simple and easy.
Simple and easy. Decent value compared to what's out there.
-
1/5
Never again
Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid
-
4/5
I have been with Dial Direct for 3 years.
I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year.
Products from Dial Direct
Showing all products offered by Dial Direct
Car insurance
by Dial DirectDial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package. Dial Direct car insurance has a 24-hour claims line and you...
Car insurance
by Dial DirectDial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package. Dial Direct car insurance has a 24-hour claims line and you...
Home Insurance
by Dial DirectOur Dial Direct Home Insurance reviews can help you to find out what life as a Dial Direct customer is really like. And if you have experience of using this...
Home Insurance
by Dial DirectOur Dial Direct Home Insurance reviews can help you to find out what life as a Dial Direct customer is really like. And if you have experience of using this...
Van Insurance
by Dial DirectOur Dial Direct Van Insurance reviews can help you to find out what life as a Dial Direct customer is really like. And if you have experience of using this...
Van Insurance
by Dial DirectOur Dial Direct Van Insurance reviews can help you to find out what life as a Dial Direct customer is really like. And if you have experience of using this...
We are Smart Money People
Join 2 million active users who make better financial decisions with the power of reviews.
Create an accountProtecting trust by verifying companies and reviewers
The only site that specialises in financial services
Providing everyday people with a voice