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Hiscox reviews

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Rated Good • 3.77/5

Hiscox reviews

Unverified business Last reviewed within 21 days
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Review summary

People rate this company as Good based on 21 product reviews

Average score of 3.77/5
5 star
52%
4 star
24%
3 star
5%
2 star
0%
1 star
19%
Reviews for Hiscox have trended positively over the past 90 days

Latest positive rating

5.00/5

I've been with Hiscox insurance since I opened my bu...

I've been with Hiscox insurance since I opened my business and they have always been very thorough and helpful.

{"display":"Hannah","slug":"user1769601401","deleted_at":null,"created_at":"2026-01-28T11:56:41.000000Z","updated_at":"2026-01-28T11:56:41.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Hannah","last_name":"Mauro","full_name":"Hannah Mauro","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Insurance
Hannah 20th August 2026

Latest negative rating

1.00/5

A waste of time for small businesses

I needed business insurance for my company. The online form gave me a Public and Product Liability quote. I also needed Money Protection and Contents... I needed business insurance for my company. The online form gave me a Public and Product Liability quote. I also needed Money Protection and Contents cover, so I called Hiscox. The call took 30 minutes to pass the new details to the underwriters. Afterwards, Hiscox emailed me a new quote with all three covers. The email said my quote was "ready to go" and told me to click "Buy now". I clicked it and got an error page saying "We've slipped up! Sorry, we experienced some technical issues." I called again and waited on hold. They then told me the quote was not ready after all and was still with the underwriters. So Hiscox sent me an email telling me to buy a policy that I could not buy. Their website failed, and I had to spend more time on hold to learn something they should have told me in the first place. Business owners don't have time for this. If a quote is still with the underwriters, don't send an email saying it's ready. Fix the link between your systems and your emails, or tell customers clearly where their quote stands. Two long phone calls and still no policy is not acceptable. I left your quote reference (PSC1-4045623) out of the review. If you post it on Trustpilot, Hiscox can use the reference to find your case and reply. Read more Read less

{"display":"Maher C","slug":"user1789646717","deleted_at":null,"created_at":"2026-09-17T12:05:17.000000Z","updated_at":"2026-09-17T12:05:17.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Maher","last_name":"Chaabane","full_name":"Maher Chaabane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Insurance
Maher C 17th September 2026
See more reviews for Hiscox products

About Hiscox

Hiscox UK have over 100 years’ experience in insurance, protecting businesses of all sizes. So they've had time to fine tune their claims and customer service, plus create policies which are in-line with the risks clients face. Today, Hiscox provide commercial covers such as public liability insurance and professional indemnity insurance for over 400,000 businesses in the UK (based on the number of policies sold in 2022).

Are you looking for the perfect insurance to keep you covered? Our Hiscox reviews can help you decide if they're the right choice for you.

If you’re considering taking out Insurance with Hiscox, check out our reviews first. Find out which insurance policyholders have with Hiscox and how satisfied they’ve been so far. Learn more about the benefits of being a Hiscox member. All of this and more can be found in our Hiscox reviews.

Smart Money People is the UK's independent financial services review site. Read and write Hiscox reviews, and together we can help to increase trust and transparency in financial services.

Hiscox at a glance

Reviews for Hiscox

Showing 11 of 21 company reviews • Last reviewed within 21 days

A waste of time for small businesses

Business Insurance • 17th September 2026

I needed business insurance for my company. The online form gave me a Public and Product Liability quote. I also needed Money Protection and Contents... I needed business insurance for my company. The online form gave me a Public and Product Liability quote. I also needed Money Protection and Contents cover, so I called Hiscox. The call took 30 minutes to pass the new details to the underwriters. Afterwards, Hiscox emailed me a new quote with all three covers. The email said my quote was "ready to go" and told me to click "Buy now". I clicked it and got an error page saying "We've slipped up! Sorry, we experienced some technical issues." I called again and waited on hold. They then told me the quote was not ready after all and was still with the underwriters. So Hiscox sent me an email telling me to buy a policy that I could not buy. Their website failed, and I had to spend more time on hold to learn something they should have told me in the first place. Business owners don't have time for this. If a quote is still with the underwriters, don't send an email saying it's ready. Fix the link between your systems and your emails, or tell customers clearly where their quote stands. Two long phone calls and still no policy is not acceptable. I left your quote reference (PSC1-4045623) out of the review. If you post it on Trustpilot, Hiscox can use the reference to find your case and reply. Read more Read less

{"display":"Maher C","full_name":"Maher C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

I've been with Hiscox insurance since I opened my bu...

Business Insurance • 20th August 2026

I've been with Hiscox insurance since I opened my business and they have always been very thorough and helpful.

{"display":"Hannah","full_name":"Hannah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I have had a building and contents insurance policy...

    I have had a building and contents insurance policy with Hiscox since 2005. I had one claim in 21 years and it was settled efficiently.

    {"display":"RaviP","full_name":"RaviP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    RaviP 20th August 2026
  • 5.00/5

    Nothing is as good when it comes to cover versus pre...

    Nothing is as good when it comes to cover versus premium

    {"display":"Ian M","full_name":"Ian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Liability Insurance
    Ian M 20th August 2026
  • 1.00/5

    Hiscox do not pay out claims, avoid worst insurance...

    Hiscox do not pay out claims, avoid worst insurance company I have ever dealt with. You have been warned.

    {"display":"Richard W","full_name":"Richard W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    great customer service.

    great customer service. Full cover of items damaged/lost

    {"display":"Tal Lev Ari","full_name":"Tal Lev Ari","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Tal Lev Ari 14th October 2024
  • 5.00/5

    Overall winner

    Insurance premiums vary wildly. Often some look cheap to start with but then you realise you have to add this and that on so the... Insurance premiums vary wildly. Often some look cheap to start with but then you realise you have to add this and that on so the premium ends up being considerably more than your initial expectations. It’s the Ryanair model. We’ve insured with Hiscox for donkeys years because they always come out on top, taking everything into account: excellent claims handling, no quibbling, and a very fair premium for what you get. I love getting the best price and have shopped around to see if I can better Hiscox. I could not. Read more Read less

    {"display":"Robert Wakefield","full_name":"Robert Wakefield","avatar":{"url":"\/assets\/uploads\/avatars\/users\/723037.png"}}'s avatar
  • 5.00/5

    Good value liability insurance

    Good value liability cover for my business. Never had to make a claim

    {"display":"JohnThorpe","full_name":"JohnThorpe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Charged TWICE

    I have been charged TWICE for my home insurance. This also happened last year. The person I spoke too said it was an system error... I have been charged TWICE for my home insurance. This also happened last year. The person I spoke too said it was an system error HOW MANY OTHER PEOPLE HAVE BEEN CHARGED TWICE BEWARE Read more Read less

    {"display":"Peter Hughes","full_name":"Peter Hughes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/540605.png"}}'s avatar
  • 5.00/5

    Helpful staff, reasonably priced

    Have been using Hiscox for a few years. We use a number of their products to insure our business.

    {"display":"Dean","full_name":"Dean","avatar":{"url":"\/assets\/uploads\/avatars\/users\/536905.png"}}'s avatar
  • 5.00/5

    We had a theft from my sons car

    We were asked to list all things taken, to obtain replacement costs for all, and the cost was sent to us in a day. No... We were asked to list all things taken, to obtain replacement costs for all, and the cost was sent to us in a day. No discussion at all or any objections to claim. Read more Read less

    {"display":"Frank Williams-Thomas","full_name":"Frank Williams-Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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