Really good and excellent when it comes to claims, fast and easy to send through with no hassle at all. Referral scheme is also really... Really good and excellent when it comes to claims, fast and easy to send through with no hassle at all. Referral scheme is also really good and when I sadly lost my pet the staff I spoke to were so helpful and empathetic as well as advising me of claims I could make that I didn’t even realise I could claim for - overall amazing experience Read more Read less

I have had to make a no of claims over the years - I have always had clear, friendly help over the phone and never... I have had to make a no of claims over the years - I have always had clear, friendly help over the phone and never had any issues with claiming through their portal. Read more Read less

Website very easy to use. Claims quickly resolved. All round good value and experience

Every time I have spoken with anyone (thankfully not to often) they have been so helpful and very friendly. Take time to explain everything too.

Expensive for old dogs. Good communication with my vet, online documents.

Whenever I've had to speak with them they are very supportive

I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a... I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the ultrasound and up to £1,000 meds per year, minus the excess and co-pay, which I was aware of. I dropped a star because my renewal next month has gone up by £20pm. I'm assuming they will pay another £1,000 towards the meds starting in May. Read more Read less

Helpful, friendly and easy to understand information and policies.

Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no... Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came to £491. We submitted a claim and after all the deductions and exclusions Animal Friends pay me £11 back. I paid £50 a month in premiums and, while I appreciate the company isn’t a charity, this seems poor return. It’s an emotional time and it feels kick being kicked when low. Read more Read less