First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance.... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Read more Read less

Easy journey to purchase, clear documents, helpful content, good value.

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great.

excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days... Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Read more Read less

Great value for money! I pay £6.99 a month and also have access to a 24 hour online vet service

Easy to get quotes, and compare levels of cover.

We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends... We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends have been caring and sympathetic. Money is transferred rapidly with no chasing required. The policy we have is very transparent so we know the exact costs prior to a claim. Read more Read less

Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me... Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Read more Read less