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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.46
Based on 651 reviews, last reviewed 14th Sep 2026
700% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Very good customer service and what's more, they are... Very good customer service and what's more, they are ethical. Reviewed on: 14th September 2026
Zdenka B's avatar
Zdenka B

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (651)

Very good customer service and what's more, they are...

5
Very good customer service and what's more, they are ethical. Reviewed on: 14th September 2026
Zdenka B's avatar
Zdenka B

Really good and excellent

5
Really good and excellent when it comes to claims, fast and easy to send through with no hassle at all. Referral scheme is also really good and when I sadly lost my pet the staff I spoke to were so helpful and empathetic as well as advising me of claims I could make that I didn’t even realise I could claim for - overall amazing experience Reviewed on: 3rd September 2026
El's avatar
El

I have had to make a no of claims over the years -...

5
I have had to make a no of claims over the years - I have always had clear, friendly help over the phone and never had any issues with claiming through their portal. Reviewed on: 2nd September 2026
Margaret C's avatar
Margaret C

Website very easy to use.

5
Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Every time I have spoken with anyone (thankfully not...

5
Every time I have spoken with anyone (thankfully not to often) they have been so helpful and very friendly. Take time to explain everything too. Reviewed on: 20th August 2026
stephanie g's avatar
stephanie g

Expensive for old dogs.

5
Expensive for old dogs. Good communication with my vet, online documents. Reviewed on: 20th August 2026
Vlasta's avatar
Vlasta

Great communication

5
Whenever I've had to speak with them they are very supportive Reviewed on: 16th July 2026
Wilf C's avatar
Wilf C

I've been paying lifetime insurance for my 12yo dog...

4
I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the ultrasound and up to £1,000 meds per year, minus the excess and co-pay, which I was aware of. I dropped a star because my renewal next month has gone up by £20pm. I'm assuming they will pay another £1,000 towards the meds starting in May. Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Helpful, friendly and easy to understand information...

5
Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

£50 a month premium got me £11 back on a £491 claim

1
Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn’t go to town on the services on offer from the vet and the total cost of euthanasia and cremation came to £491. We submitted a claim and after all the deductions and exclusions Animal Friends pay me £11 back. I paid £50 a month in premiums and, while I appreciate the company isn’t a charity, this seems poor return. It’s an emotional time and it feels kick being kicked when low. Reviewed on: 29th September 2025
MP's avatar
MP

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