Animal Friends Pet Insurance Reviews

An insurance company who won't let you down

I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and...

I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and budgets.
I have needed to use them once during this time and they were very efficient and they were also very sympathetic and caring when one of dogs died. I would and have recommended them to pet owning friends and family.

Katy Wright Level 1

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Paid my claim super fast directly to my vet

My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each ...

My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each operation, leaving me stress free, to concentrate on getting my moggy better.

Deborah WindleyLevel 1

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Thankfully not had dealings with insurance yet

Not enough interaction with current insurer to make a judgement. Fingers crossed I either don't need to apply, or don't have to battle with them.

Eirlys Griffith-ReadLevel 1

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No hassle

I can't claim direct with the vet so had to pay vet and claim back. Have claimed 3 times now and no problems at all. One claim was very expensive too. Make sure you take out the insurance that covers conditions for life.

Rebecca DaiseyLevel 1

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Great service

Great service and very friendly. Would recommend

Kathryn LeeLevel 2

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awful company, no compassion

Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!!

tamsyn bealeLevel 1

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Ok but concerned due to policy changes

I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life....

I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame.

Harriet HirstLevel 1

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Good claims process

Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted

Kristy Leanne BrownLevel 2

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Super Value

I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees...

I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind.

Kristy Leanne BrownLevel 2

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No major increase in premium

Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya!

Simone PriceLevel 1

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A-mazing!

Fast payout, great customer service and very affordable prices!

VickyLevel 1

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No quibble service

We have a very active cocker spaniel and twice in the last year have had to submit claims for his crashing through undergrowth injuries. Both times the claim was processed without a problem.

Jenna HegartyLevel 1

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Amazing company - took away a lot of stress.

Animal Friends pay out quickly and without quibbling . The claim procedure is easy and they are helpful whenever I have called and asked any questions. I cannot recommend them enough.

Vicky EvesLevel 1

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Pet Insurance Reviewer

Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance...

Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance.

Steph HollowayLevel 1

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Pet Insurance Reviewer

my vets do not accept their insurance! so i would have to pay, and then claim back from them. they barely cover any conditions and they put my premiums up after a year, even though i never claimed. would not recommend.

Lauren ClaytonLevel 1

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Cannot read or update their systems correctly. Now in debt because of their poor communication skills!

Experience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They...

Experience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They have given me information that has led me to continue with treatment but are now refusing to continue with the clsim, without money I do not have. Don't touch them with a very long barge pole.

Jill RanfieldLevel 1

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Really good competitive quote

This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on...

This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on the end of the line. She made sure my cover was what i needed and even managed to shave a little off my already decent quote. I would recommend them .

Rebecca MadgeLevel 1

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extortionate insurance renewals

I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with ...

I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it.

My boy was unlucky first year he had elbow and hip surgery done.
His renewal premium went up to £116 a month.

Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer.
we were so glad we had insurance so we could give him good quality of life.

His second renewal came in at £406 a month £5000 a year! !!!
Now if l had no mortgage l would have done my bestt but we couldnt afford that.

Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets.

My boy was pts at 26 months old, we couldnt afford the extortionate renewal.
In less than a year it had gone up 728% .

My policy was lifetime cover and a top one.

Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition.
Not helpful or ethical,like to look good but fall short on customer service.

Victoria HoltLevel 1

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cheap and good for emergency cover. wouldn't use them if I could choose not as they have not been helpful

If you ask questions they refer you to the website. If you want help they refer you to the website and so on and so forth. Okay for emergency cover but no good if you like the human touch

Karen MarriottLevel 1

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All was ok until I was made aware that once your dog is over 8 they make you pay a large percentage of the bill, plus the excess!

Relying on the vet completing and returning the claim is not helpful. Some vets charge a fee to do this! That really annoys me! Paying upfront is difficult when income is low.

Christine PedderLevel 1

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