Your Pet Insurance Reviews (29)
Fantastic prices!!
I joined a few weeks ago for my 2 dogs and it cost less than £10 for the both of them. Straightforward and easy online application.
Border Collie
Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact...
Read moreSettled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet.
Cancelled Multi Pet with no advance Notice
I've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.
Read moreI've been with AF for 5 years and have 3 policies . This year our policy prices shot up and when I enquired why they have decided no multipet. As 2 of my cats have ongoing illness I have been forced to remain with them and pay the extortionate price.
They really care!
No matter what my enquiry they’ve always been super happy to listen and help. Their policies are clear and straightforward. I love that I also get a discount by having multiple pets insured too.
Great Value
I have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My...
Read moreI have for dogs so insurance can be expensive, however Animal Friends prices are very competitive and offer great value for money. They also provide 'all of life' cover which is essential if your pet gets diagnosed with a life long condition. My youngest dog, Bess ( a 3 year old black labrador) has just been diagnosed with osteoarthritis and will need lifelong treatment but I know that I will always be able to finance her treatment as Animal Friends don't end your cover after a year!
Good value
not had to make a claim but good value for dog insurance
An insurance company who won't let you down
I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and...
Read more I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and budgets.
I have needed to use them once during this time and they were very efficient and they were also very sympathetic and caring when one of dogs died. I would and have recommended them to pet owning friends and family.
Paid my claim super fast directly to my vet
My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each ...
Read moreMy little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each operation, leaving me stress free, to concentrate on getting my moggy better.
Thankfully not had dealings with insurance yet
Not enough interaction with current insurer to make a judgement. Fingers crossed I either don't need to apply, or don't have to battle with them.
No hassle
I can't claim direct with the vet so had to pay vet and claim back. Have claimed 3 times now and no problems at all. One claim was very expensive too. Make sure you take out the insurance that covers conditions for life.
awful company, no compassion
Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!!
Ok but concerned due to policy changes
I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life....
Read moreI've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame.
Good claims process
Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted
Super Value
I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees...
Read moreI have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind.
No major increase in premium
Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya!
