6th August 2020
Shocking - just out to get money
Left animal friends as they refused to pay for treatment. They were no help with bereavement. The process is confusing. I'll never use it again.
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22nd May 2020
More Like Animal Enemies
I feel they should be called 'Animal enemies'. Reading posts on here, it seems there is a pattern of not paying...
Read more I feel they should be called 'Animal enemies'. Reading posts on here, it seems there is a pattern of not paying out.....
Due to CoVid-19 our vets refused the groom our long-haired cats coat, advising I would have to do it. It got so bad the cat was in distress, so I tried to remove one large matted clump of fur which was hard to see & puss was struggling. I unfortunately caused an accidental wound requiring stitches from an emergency vets. Four nights later he had projectile vomiting and was dehydrafted so had to go back for more treatment. Believe it or not Animal friends refused both claims, saying they were linked, and that they don't cover 'grooming'. I've asked for a review saying it wasn't grooming, and the vets wrote 2 letters to them saying it was accidental injury in understandable but very unusual circumstances and emergency surgery was required, imploring them to cover the claim, but they won't change their opinion.
I have now taken the time to read through all the policy paperwork and the policy with Animal friends does have some very unhelpful clauses. These include that under vets fees it states that if out of hours charges for vets fees are being contemplated, not only must a pre-authorisation be obtained but also that they will not cover out of hours charges unless the animal is in a life threatening condition. If one would assume that might not for instance include a broken leg or similar injury, I find it quite shocking that there terms could result in an animal suffering over a weekend needlessly. After this experience we will be looking elsewhere for insurance for our cat and I would advise anyone to read terms VERY carefully before selecting ‘Animal Friends’ who I do not believe are as friendly as they claim!
21st January 2020
Read ALL the small print
I have been with Animal Friends for 10 years and at first I was very happy with them. In the lat 12 months I have had to contact them twice once for my dog, who I have been paying for 10 years and they only paid a percentage of the cost. Second for my...
Read moreI have been with Animal Friends for 10 years and at first I was very happy with them. In the lat 12 months I have had to contact them twice once for my dog, who I have been paying for 10 years and they only paid a percentage of the cost. Second for my cat who I took to the out of hours vet which cost me £316.42 and even with a Superior Plus policy they paid me £70.95!!! They only pay for life threatening conditions. I believed it was or would have waited for my vet to open. She had severe diarrhoea and was floppy, I could see her going downhill fast. Read ALL the small print and then go with someone else.
9th January 2020
Amazing service, quick payout
I’ve been with animal friends for nearly a year and I am very glad I picked them. They are very responsive, pay out quickly, and are overall a fantastic supplier of pet insurance. Not a complaint from me!
15th September 2019
okay price but a bit OTT on restrictions
Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal...
Read moreHave 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal Friends too and the monthly premium still remains reasonable. However when he first moved in he had a couple of episodes of blood in his faeces. He was checked out thoroughly by the vet who found no cause for concern and said it was probably just down to a change of diet. Indeed he had no further problems. I should have kept my mouth shut when I was asked if any medical history as they immediately seized on this to exclude gut problems from the insurance. Rather OTT, I thought and doesn't encourage me to be open and honest in the future.
27th August 2019
Fantastic Simple Pet Insurance
I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not ...
Read moreI have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not insured as the vets bills would have caused a massive financial stain on my family for our much loved pooch! Thank you Animal Friends
26th August 2019
Great company with great prices
Great prices very friendly and sensitive staff
25th July 2019
Friends to animals
A recent visit to the vets lead to a sizeable , unexpected bill. Animal friends dealt with it and paid out in a reasonably timely manner.
24th July 2019
Supports animal charities
Chose this insurance company because they help to support animal charities
7th July 2019
Efficient and fast paying
Received updates via text and email and communication was quick.
6th July 2019
cheaper than others but that's about it so far
People over the phone dont seem to understand veterinary conditions and how things are not interlinked, and despite a vet also confirming this - anything to put exclusions on policy, so far very dissapointed
2nd July 2019
Stress free insurance
My dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about ...
Read moreMy dog was very ill , we had only been with Animal Friends for 9 months but they couldn't have been more helpful. They paid my vet the full limit of my insurance - £3000 within 2 days of being asked. It meant so much that I didn't have to worry about the cost of his treatment. Best insurers I've ever been with and the only ones I will use from now on.
10th February 2019
Quick to exclude
Good price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request...
Read moreGood price but they are very quick to exclude certain conditions for the slightest thing. One of my cats had a urine infection - a one off - so they excluded all urine-related problems - and what a faff to get a review - you have to formally request it, get a vet's history and generally jump through a whole load of hoops. I do sometimes query whether honesty is always the best policy in these circumstances
12th January 2019
READ THE SMALL PRINT
I took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was...
Read moreI took out pet insurance for my dog with animal friends when he was around 2 years old. I didn't make any claims for a for the first 2 years but then he needed some treatment for diarrhoea. The claim was quick and easy to make and the pay out was done speedily straight to my vets. Then several years later he fell ill again and I had not realised that now that he was over 8 i had to pay 35% of any claim. Again the pay was quick but it did put me off the company and my advice would be to read the small print carefully
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