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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.72
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Excellent Pet Insurance

5
Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communication is excellent Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Supported when our dog had behavior issues

5
Supported us when our dog had behavior issues Reviewed on: 5th September 2025
Rhonda S's avatar
Rhonda S

The payments are reasonable & the vet can fill in ev...

5
The payments are reasonable & the vet can fill in everything online, so no paying uofront & claiming back! I particularly love how they donate to various small animal charities, too....! Reviewed on: 5th September 2025
Fiona G's avatar
Fiona G

Quick and easy to claim

5
Quick and easy to make a claim. Our vets can make the claim directly and they are quick to accept and then approve the payment. If it's declined it's clearly explained why. If they don't pay the whole amount, again it's clearly explained. When our cat had a severe illness and was admitted to hospital, we informed them ahead of the claim a d they were very kind and understanding. They reassured us the claim would be processed. Reviewed on: 5th September 2025
Nicola C's avatar
Nicola C

Been with animals friends for 7 years now , 6 years...

5
Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter of days. Great communication all round great company Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Good value cover

5
Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

First time we've insured with Animal Friends, accide...

4
First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024
CatWoman's avatar
CatWoman

Easy journey to purchase, clear documents, helpful c...

5
Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024
Tricia Davies's avatar
Tricia Davies

Good customer service .

5
So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. Reviewed on: 4th September 2024
JF's avatar
JF

excellent customer service

5
excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick Reviewed on: 27th August 2024
julia hudswell's avatar
julia hudswell

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