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Animal Friends: Pet insurance reviews

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4.66
Based on 643 reviews, last reviewed 29th Sep 2025
300% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (643)

Simple

5
100% fantastic company.... Products and services are 1st class.... App is superb too.... Well worth every penny spent.... Reviewed on: 13th October 2023
Theresa smith's avatar
Theresa smith

Great product

5
Have used Animal Friends for my new pup. @CreedTheStaffy Competitive rates and LOVE the free vet video consultations from Joii Pet Care. Reviewed on: 12th October 2023
Gaz1976's avatar
Gaz1976

Great value cover and good service

5
Fortunately I haven't had to make a claim recently but I have always found them very efficient and responsive. Reviewed on: 12th October 2023
Lynne Brown's avatar
Lynne Brown

Simple affordable reliable

5
Great options for your choice of budget and cover required. No messing about, speak to a person or use a simple website. I really value & appreciate this company. I tell anyone who I talk to about animal friends insurance. They are great Reviewed on: 12th October 2023
Michelle Welch's avatar
Michelle Welch

Only just taken out my policy

3
Only just taken out my policy - all good so far - hope the reviews are true when it comes to claiming Reviewed on: 12th October 2023
Jasmine B's avatar
Jasmine B

I love Animal Friends!

5
Animal friends always provide affordable insurance for my pets but my favourite thing about them is the great support they provide to groups who help animals! Reviewed on: 11th October 2023
Suzanne Bennett's avatar
Suzanne Bennett

Pawsome

5
Low excess, fair pricing and free 24 hour vet support. Reviewed on: 11th October 2023
Jacky Cook's avatar
Jacky Cook

Competitively priced

5
The Joii app makes pet insurance value for money as in some cases it can prevent vet bills. Reviewed on: 11th October 2023
Christine Thouroude's avatar
Christine Thouroude

Not had to use them but confident they will be great if I do!

4
Reasonable pricing, a smaller company, personalised feel, peace of mind with the Joii app and regular emails with tips and advice. Reviewed on: 11th October 2023
Krys Gunton's avatar
Krys Gunton

Great service

5
My claim was dealt with swiftly and compassionately Reviewed on: 10th October 2023
Yvonne Wood's avatar
Yvonne Wood

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