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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.46
Based on 645 reviews, last reviewed 16th Jul 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Great communication Whenever I've had to speak with them they are very supportive Reviewed on: 16th July 2026
Wilf C's avatar
Wilf C

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (645)

Friendly staff. Better processes and advise needed.

4
Friendly and helpful staff. Unfortunately the cover is confusing, I would have liked better guidance on the different policies, what they cover and how they might be useful as a pet owner e.g. £12k per year is good for young dogs who might have an accident, £1k per condition better for older dogs who have a mixture of ongoing ailments. The process of submitting a claim is arduous and I don’t like the lack of an itemised list for what has been paid out. I would like to see more advise about where to buy medications for pets during an economic crisis. It’s beneficial for everyone as there’s a considerable cost saving for them. Reviewed on: 23rd August 2024
Holly Penzer's avatar
Holly Penzer

Always prompt and supportive, and the free video vet...

5
Always prompt and supportive, and the free video vet consultations are excellent too. Have had to claim a couple of times with them and they are engaging and open, and payouts are delivered efficiently Reviewed on: 23rd August 2024
NB's avatar
NB

Brilliant pet insurance!

5
Always paid out on vet fees with no problems for my horse and dog. Always competitively priced. Reviewed on: 10th July 2024
Stacey H's avatar
Stacey H

Simple

5
100% fantastic company.... Products and services are 1st class.... App is superb too.... Well worth every penny spent.... Reviewed on: 13th October 2023
Theresa smith's avatar
Theresa smith

Great product

5
Have used Animal Friends for my new pup. @CreedTheStaffy Competitive rates and LOVE the free vet video consultations from Joii Pet Care. Reviewed on: 12th October 2023
Gaz1976's avatar
Gaz1976

Great value cover and good service

5
Fortunately I haven't had to make a claim recently but I have always found them very efficient and responsive. Reviewed on: 12th October 2023
Lynne Brown's avatar
Lynne Brown

Simple affordable reliable

5
Great options for your choice of budget and cover required. No messing about, speak to a person or use a simple website. I really value & appreciate this company. I tell anyone who I talk to about animal friends insurance. They are great Reviewed on: 12th October 2023
Michelle Welch's avatar
Michelle Welch

Only just taken out my policy

3
Only just taken out my policy - all good so far - hope the reviews are true when it comes to claiming Reviewed on: 12th October 2023
Jasmine B's avatar
Jasmine B

I love Animal Friends!

5
Animal friends always provide affordable insurance for my pets but my favourite thing about them is the great support they provide to groups who help animals! Reviewed on: 11th October 2023
Suzanne Bennett's avatar
Suzanne Bennett

Pawsome

5
Low excess, fair pricing and free 24 hour vet support. Reviewed on: 11th October 2023
Jacky Cook's avatar
Jacky Cook

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