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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Easy journey to purchase, clear documents, helpful c...

5
Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024
Tricia Davies's avatar
Tricia Davies

Good customer service .

5
So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. Reviewed on: 4th September 2024
JF's avatar
JF

excellent customer service

5
excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick Reviewed on: 27th August 2024
julia hudswell's avatar
julia hudswell

Claims paid in days

5
Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024
Kate's avatar
Kate

Great value for money!

5
Great value for money! I pay £6.99 a month and also have access to a 24 hour online vet service Reviewed on: 25th August 2024
Amber 's avatar
Amber

Good Cover, Reasonable Price

4
Easy to get quotes, and compare levels of cover. Reviewed on: 24th August 2024
JJS's avatar
JJS

Excellent insurance for older dogs

5
We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends have been caring and sympathetic. Money is transferred rapidly with no chasing required. The policy we have is very transparent so we know the exact costs prior to a claim. Reviewed on: 24th August 2024
Amy Louise Cartwright's avatar
Amy Louise Cartwright

Really easy to see policy details, competitive prici...

5
Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Reviewed on: 23rd August 2024
Jessica B's avatar
Jessica B

Friendly staff. Better processes and advise needed.

4
Friendly and helpful staff. Unfortunately the cover is confusing, I would have liked better guidance on the different policies, what they cover and how they might be useful as a pet owner e.g. £12k per year is good for young dogs who might have an accident, £1k per condition better for older dogs who have a mixture of ongoing ailments. The process of submitting a claim is arduous and I don’t like the lack of an itemised list for what has been paid out. I would like to see more advise about where to buy medications for pets during an economic crisis. It’s beneficial for everyone as there’s a considerable cost saving for them. Reviewed on: 23rd August 2024
Holly Penzer's avatar
Holly Penzer

Always prompt and supportive, and the free video vet...

5
Always prompt and supportive, and the free video vet consultations are excellent too. Have had to claim a couple of times with them and they are engaging and open, and payouts are delivered efficiently Reviewed on: 23rd August 2024
NB's avatar
NB

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