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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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2%
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0%
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3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Never use animal friends

1
They will not help when it comes to big claims Reviewed on: 24th August 2023
luke evans's avatar
luke evans

Poor Service, High Excess and Enigma of Small Print

1
Website frequently unusable - does not work in Chrome at-all, spotty using Edge. Significant problem given all insurance documents are held on there. Once you actually get into the documents you'd need the NSA to decode the small-print and discover virtually nothing is covered, and what is covered has such a high excess (beyond the headline excess stated at point of purchase) as to be useless. Reviewed on: 23rd August 2023
tothepoint's avatar
tothepoint

Clue is in the name

5
Great product, good customer service and a real sense they care about you and your pets Reviewed on: 18th August 2023
Harry Randerson's avatar
Harry Randerson

Great insurer who walk the talk

5
Great to know a business that has true purpose and lives and breathes it in everything they do Reviewed on: 11th August 2023
Roger Brown's avatar
Roger Brown

Fantastic support when you need it most

5
So pleased to have Animal Friends on my side when things turn bad. They are so supportive and payment is so fast, at a time when money is at its tightest. Thank you all so much Reviewed on: 11th August 2023
Jen's avatar
Jen

Just Pawfect

5
I have had first hand experience of other Pet Insurance Providers and I can say without doubt Pet Friends is simply the best provider. I have not had to make a claim but I did need to use their online Vet Service which was completely reassuring. I cannot praise them enough and have recommended them to all my fellow pet owners Reviewed on: 11th August 2023
Joanne Hainsworth's avatar
Joanne Hainsworth

Excellent, no hassle

5
I had to have regular treatment for my 14 year old lab. My vets claimed directly absolutely no hassle to me. I have now insured my new puppy (having lost my boy) with animal friends. Wouldn't use a anyone else!!!! Reviewed on: 10th August 2023
Karen Bailey's avatar
Karen Bailey

Sad cat to happy cat

5
One very unhappy cat with an infection needed emergency treatment and a stay in vet hospital. One big bill later, cat now happy again. Animal Friends allowed me to get her the treatment she needed very quickly. Thank you. Phoebe and Caroline Reviewed on: 8th August 2023
caroline Lowes's avatar
caroline Lowes

Great value pet insurance

5
Easy to use. Great policy to cover all your pets needs and fantastic value Reviewed on: 7th August 2023
SMcGinn's avatar
SMcGinn

Excellent

5
Very helpful when making claims, offer reasonable policy rates and supply good info via emails Reviewed on: 7th August 2023
Sue Norton's avatar
Sue Norton

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