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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.44
Based on 645 reviews, last reviewed 20th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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See only 4 star reviews
6%
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2%
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3%

Latest highest rating:

4

I've been paying lifetime insurance for my 12yo dog... I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the... Read more Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (645)

awful company, no compassion

1
Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!! Reviewed on: 3rd May 2017
tamsyn beale's avatar
tamsyn beale

Ok but concerned due to policy changes

4
I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame. Reviewed on: 7th April 2017
Harriet Hirst's avatar
Harriet Hirst

Good claims process

4
Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted Reviewed on: 6th April 2017
Kristy Leanne Brown's avatar
Kristy Leanne Brown

Super Value

5
I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind. Reviewed on: 24th December 2016
Kristy Leanne Brown's avatar
Kristy Leanne Brown

No major increase in premium

5
Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya! Reviewed on: 13th October 2016
Simone Price's avatar
Simone Price

A-mazing!

5
Fast payout, great customer service and very affordable prices! Reviewed on: 3rd September 2016
Vicky's avatar
Vicky

No quibble service

4
We have a very active cocker spaniel and twice in the last year have had to submit claims for his crashing through undergrowth injuries. Both times the claim was processed without a problem. Reviewed on: 27th August 2016
Jenna Hegarty's avatar
Jenna Hegarty

Amazing company - took away a lot of stress.

5
Animal Friends pay out quickly and without quibbling . The claim procedure is easy and they are helpful whenever I have called and asked any questions. I cannot recommend them enough. Reviewed on: 20th August 2016
Vicky Eves's avatar
Vicky Eves

Pet Insurance Reviewer

3
Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance. Reviewed on: 24th July 2016
Steph Holloway's avatar
Steph Holloway

Pet Insurance Reviewer

1
my vets do not accept their insurance! so i would have to pay, and then claim back from them. they barely cover any conditions and they put my premiums up after a year, even though i never claimed. would not recommend. Reviewed on: 22nd July 2016
Lauren Clayton's avatar
Lauren Clayton

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