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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Pet Insurance Reviewer

3
Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance. Reviewed on: 24th July 2016
Steph Holloway's avatar
Steph Holloway

Pet Insurance Reviewer

1
my vets do not accept their insurance! so i would have to pay, and then claim back from them. they barely cover any conditions and they put my premiums up after a year, even though i never claimed. would not recommend. Reviewed on: 22nd July 2016
Lauren Clayton's avatar
Lauren Clayton

Cannot read or update their systems correctly. Now in debt because of their poor communication skills!

1
Experience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They have given me information that has led me to continue with treatment but are now refusing to continue with the clsim, without money I do not have. Don't touch them with a very long barge pole. Reviewed on: 12th May 2016
Jill Ranfield's avatar
Jill Ranfield

Really good competitive quote

4
This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on the end of the line. She made sure my cover was what i needed and even managed to shave a little off my already decent quote. I would recommend them . Reviewed on: 28th March 2016
Rebecca Madge's avatar
Rebecca Madge

extortionate insurance renewals

1
I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it. My boy was unlucky first year he had elbow and hip surgery done. His renewal premium went up to £116 a month. Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer. we were so glad we had insurance so we could give him good quality of life. His second renewal came in at £406 a month £5000 a year! !!! Now if l had no mortgage l would have done my bestt but we couldnt afford that. Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets. My boy was pts at 26 months old, we couldnt afford the extortionate renewal. In less than a year it had gone up 728% . My policy was lifetime cover and a top one. Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition. Not helpful or ethical,like to look good but fall short on customer service. Reviewed on: 1st January 2016
Victoria Holt's avatar
Victoria Holt

cheap and good for emergency cover. wouldn't use them if I could choose not as they have not been helpful

3
If you ask questions they refer you to the website. If you want help they refer you to the website and so on and so forth. Okay for emergency cover but no good if you like the human touch Reviewed on: 25th November 2015
Karen Marriott's avatar
Karen Marriott

All was ok until I was made aware that once your dog is over 8 they make you pay a large percentage of the bill, plus the excess!

3
Relying on the vet completing and returning the claim is not helpful. Some vets charge a fee to do this! That really annoys me! Paying upfront is difficult when income is low. Reviewed on: 25th November 2015
Christine Pedder's avatar
Christine Pedder

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