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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (635 reviews)

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4.74

Based on 635 reviews, last reviewed 1st Oct 2024

700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (635)

Cannot read or update their systems correctly. Now in debt because of their poor communication skills!

Experience of making a claim has been appalling. They seem incapable of reading and understanding basic English. From incorrectly updating my records from my initial claim form to failing to notice details that may have invalidated my claim. They have given me information that has led me to continue with treatment but are now refusing to continue with the clsim, without money I do not have. Don't touch them with a very long barge pole. Reviewed on: 12th May 2016

Really good competitive quote

This is the second year i have chosen Animal Friends for my pet insurance. The quote was very competitive even on renewal ( we all know the price shoots up when renewal time comes around) . I rang them up and had a really good customer assistant on the end of the line. She made sure my cover was what i needed and even managed to shave a little off my already decent quote. I would recommend them . Reviewed on: 28th March 2016

extortionate insurance renewals

I had my boy as a pup.his premium was £56 a month.used this firm fir my last dog and they were fine,no excessive hikes in premiums and though my boys premium was double l was fine with it. My boy was unlucky first year he had elbow and hip surgery done. His renewal premium went up to £116 a month. Could just afford it but second year throat operation and then we found out at 19 months old he had terminal inoperable cancer. we were so glad we had insurance so we could give him good quality of life. His second renewal came in at £406 a month £5000 a year! !!! Now if l had no mortgage l would have done my bestt but we couldnt afford that. Despite numerous phone calls as they knew he was terminally ill and at best we only had a year left with him, they refused to budge and told me the price on the website was only for healthy pets. My boy was pts at 26 months old, we couldnt afford the extortionate renewal. In less than a year it had gone up 728% . My policy was lifetime cover and a top one. Avoid like the plague as if your pet becomes ill they will sting you for it when renewal comes around as they know you cant go elsewhere with a pre eexisting condition. Not helpful or ethical,like to look good but fall short on customer service. Reviewed on: 1st January 2016

cheap and good for emergency cover. wouldn't use them if I could choose not as they have not been helpful

If you ask questions they refer you to the website. If you want help they refer you to the website and so on and so forth. Okay for emergency cover but no good if you like the human touch Reviewed on: 25th November 2015

All was ok until I was made aware that once your dog is over 8 they make you pay a large percentage of the bill, plus the excess!

Relying on the vet completing and returning the claim is not helpful. Some vets charge a fee to do this! That really annoys me! Paying upfront is difficult when income is low. Reviewed on: 25th November 2015