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Animal Friends: Pet insurance reviews

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4.72
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Good value

5
not had to make a claim but good value for dog insurance Reviewed on: 23rd September 2017
Naomi Richardson's avatar
Naomi Richardson

An insurance company who won't let you down

5
I have been very impressed with Animal Friends insurance company since I have been using them (around 5 years) They are a no nonsense, plain speaking company with friendly and professional staff and policies to suit all situations and budgets. I have needed to use them once during this time and they were very efficient and they were also very sympathetic and caring when one of dogs died. I would and have recommended them to pet owning friends and family. Reviewed on: 17th September 2017
Katy Wright 's avatar
Katy Wright

Paid my claim super fast directly to my vet

5
My little cat broke his tail and needed several operations. The bill was quickly mounting up to over£800 which I didn't have at the time. Animal friends dealt with everything and unlike other insurance companies, they paid my vet directly,after each operation, leaving me stress free, to concentrate on getting my moggy better. Reviewed on: 15th September 2017
Deborah Windley's avatar
Deborah Windley

Thankfully not had dealings with insurance yet

3
Not enough interaction with current insurer to make a judgement. Fingers crossed I either don't need to apply, or don't have to battle with them. Reviewed on: 23rd August 2017
Eirlys Griffith-Read's avatar
Eirlys Griffith-Read

No hassle

5
I can't claim direct with the vet so had to pay vet and claim back. Have claimed 3 times now and no problems at all. One claim was very expensive too. Make sure you take out the insurance that covers conditions for life. Reviewed on: 4th July 2017
Rebecca Daisey's avatar
Rebecca Daisey

Great service

5
Great service and very friendly. Would recommend Reviewed on: 29th June 2017
Kathryn Lee's avatar
Kathryn Lee

awful company, no compassion

1
Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!! Reviewed on: 3rd May 2017
tamsyn beale's avatar
tamsyn beale

Ok but concerned due to policy changes

4
I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame. Reviewed on: 7th April 2017
Harriet Hirst's avatar
Harriet Hirst

Good claims process

4
Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted Reviewed on: 6th April 2017
Kristy Leanne Brown's avatar
Kristy Leanne Brown

Super Value

5
I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind. Reviewed on: 24th December 2016
Kristy Leanne Brown's avatar
Kristy Leanne Brown

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