Write a review

Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (635 reviews)

View other Animal Friends products

4.74

Based on 635 reviews, last reviewed 1st Oct 2024

700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

Read all reviews Write a review

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Review Animal Friends: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Animal Friends Pet Insurance reviews (635)

awful company, no compassion

Had to contact these to tell them my pet had died in a horrendous accident for the man to be like 'well we need proof it was actually an accident to claim on insurance'. No compassion whatsoever, and they still did not pay anything. AVOID!!!! Reviewed on: 3rd May 2017

Ok but concerned due to policy changes

I've registered my pug with Animal Friends since he was 4 months old. He had a nasty ear infection which was caused by nothing other than water getting into his ear however they won't cover him for any issues with his ears for the rest of his life. Shame. Reviewed on: 7th April 2017

Good claims process

Good claims process. Easy to follow, super advisor to keep you in the loop and speedy payment. Unfortunately unfair price raise this year but still affordable and trusted Reviewed on: 6th April 2017

Super Value

I have been with Animal Friends for the last 5 years and in this time have had 2 pets need emergency surgery. I have found their customer advisors to be extremely helpful and compassionate and have had no problems claiming on my insurance. The fees are fantastic and they offer super peace of mind. Reviewed on: 24th December 2016

No major increase in premium

Shocked that this year's cat insurance is much the same price as last year's. Never known a company be like this. I was all set to find a cheaper quote through the comparison sites but no need. Shocked I tell ya! Reviewed on: 13th October 2016

A-mazing!

Fast payout, great customer service and very affordable prices! Reviewed on: 3rd September 2016

No quibble service

We have a very active cocker spaniel and twice in the last year have had to submit claims for his crashing through undergrowth injuries. Both times the claim was processed without a problem. Reviewed on: 27th August 2016

Amazing company - took away a lot of stress.

Animal Friends pay out quickly and without quibbling . The claim procedure is easy and they are helpful whenever I have called and asked any questions. I cannot recommend them enough. Reviewed on: 20th August 2016

Pet Insurance Reviewer

Animal Friends offers competitive rates and good customer service. I would only like to feedback that they could provide more information as to the options available. We went for the minimum as things get very confusing when it comes to insurance and, unfortunately, we ended up paying £1,500 for our cat to have an operation that wasn't covered on the insurance. Reviewed on: 24th July 2016

Pet Insurance Reviewer

my vets do not accept their insurance! so i would have to pay, and then claim back from them. they barely cover any conditions and they put my premiums up after a year, even though i never claimed. would not recommend. Reviewed on: 22nd July 2016

Review Animal Friends: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Animal Friends: Pet Insurance reviews

700% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Animal Friends: Pet Insurance now

Animal Friends Pet Insurance reviews (635)

awful company, no compassion

Ok but concerned due to policy changes

Good claims process

Super Value

No major increase in premium

A-mazing!

No quibble service

Amazing company - took away a lot of stress.

Pet Insurance Reviewer

Pet Insurance Reviewer

Review Animal Friends: Pet Insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024