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Only Paws Pet Insurance: Pet insurance reviews

View other Only Paws Pet Insurance products
3.87
Based on 1 reviews, last reviewed 19th May 2026
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Latest highest rating:

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This product has not received a review of either 4 or 5 stars.

Latest lowest rating:

1

Claim declined despite vet evidence! Claim declined despite vet evidence and years without treatment. Claim declined despite no treatment, medication or ongoing management for the conditi... Read more Reviewed on: 19th May 2026
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About this product

Only Paws Pet Insurance have a range of cover options to tailor your policy.

Choose between £1,000 and £5,000 cover for vet fees. There are optional boosters to enhance your policy including dental and travel cover.

Only Paws Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Only Paws Pet Insurance before, you can also leave a review and share your experience.

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Only Paws Pet Insurance Pet insurance reviews (1)

Claim declined despite vet evidence!

1
Claim declined despite vet evidence and years without treatment. Claim declined despite no treatment, medication or ongoing management for the condition during the years prior to policy inception. Our cat Neo had historic scarring to one eye when we rehomed him, caused by a previous respiratory infection before we owned him. The eye remained stable for years with no treatment required. In November 2025, he then suffered an injury to the eye which rapidly deteriorated and ultimately led to emergency eye removal surgery. Only Paws initially advised they would review the claim if our vet confirmed the surgery was linked to the later injury rather than an active ongoing pre-existing condition. Our vet provided that statement and confirmed the eye had been stable prior to the injury. Despite this, the claim was still declined, with the insurer effectively deciding that because historic damage existed, any future issue affecting the eye would always be considered pre-existing regardless of later injury or years of stability. Very disappointing experience and we are now escalating the matter to the Financial Ombudsman Service. Reviewed on: 19th May 2026
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