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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.44
Based on 645 reviews, last reviewed 20th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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3%

Latest highest rating:

4

I've been paying lifetime insurance for my 12yo dog... I've been paying lifetime insurance for my 12yo dog since he was about 12 weeks old. A year ago I found out he had a heart murmer. They paid for the... Read more Reviewed on: 20th April 2026
Jacky R's avatar
Jacky R

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (645)

Read ALL the small print

1
I have been with Animal Friends for 10 years and at first I was very happy with them. In the lat 12 months I have had to contact them twice once for my dog, who I have been paying for 10 years and they only paid a percentage of the cost. Second for my cat who I took to the out of hours vet which cost me £316.42 and even with a Superior Plus policy they paid me £70.95!!! They only pay for life threatening conditions. I believed it was or would have waited for my vet to open. She had severe diarrhoea and was floppy, I could see her going downhill fast. Read ALL the small print and then go with someone else. Reviewed on: 21st January 2020
Elaine's avatar
Elaine

Amazing service, quick payout

5
I’ve been with animal friends for nearly a year and I am very glad I picked them. They are very responsive, pay out quickly, and are overall a fantastic supplier of pet insurance. Not a complaint from me! Reviewed on: 9th January 2020
Anna Roe's avatar
Anna Roe

okay price but a bit OTT on restrictions

3
Have 2 cats, the older one is insured through Animal Friends as they offered the most competitive price at the time I took out the insurance. When my youngest cat came to me from the Cats Protection League I felt it easiest to insure him with Animal Friends too and the monthly premium still remains reasonable. However when he first moved in he had a couple of episodes of blood in his faeces. He was checked out thoroughly by the vet who found no cause for concern and said it was probably just down to a change of diet. Indeed he had no further problems. I should have kept my mouth shut when I was asked if any medical history as they immediately seized on this to exclude gut problems from the insurance. Rather OTT, I thought and doesn't encourage me to be open and honest in the future. Reviewed on: 15th September 2019
Christine Evans's avatar
Christine Evans

Good

4
Good service all round and good communication Reviewed on: 15th September 2019
MeganN's avatar
MeganN

Value for money

5
Purrfect for all your pets needs Reviewed on: 6th September 2019
Nicko Nick's avatar
Nicko Nick

Fantastic Simple Pet Insurance

5
I have found using Animal Friends a very smooth process when I have unfortunately had to claim for my dog who has allergies. They have paid out for various treatments relating to my dogs allergies, I don’t know what I would have done if my dog was not insured as the vets bills would have caused a massive financial stain on my family for our much loved pooch! Thank you Animal Friends Reviewed on: 27th August 2019
Zoeren's avatar
Zoeren

Great company with great prices

5
Great prices very friendly and sensitive staff Reviewed on: 26th August 2019
Hannah Eaton's avatar
Hannah Eaton

Friends to animals

4
A recent visit to the vets lead to a sizeable , unexpected bill. Animal friends dealt with it and paid out in a reasonably timely manner. Reviewed on: 25th July 2019
Black pooch's avatar
Black pooch

Supports animal charities

5
Chose this insurance company because they help to support animal charities Reviewed on: 24th July 2019
Gwen Stanley's avatar
Gwen Stanley

Efficient and fast paying

4
Received updates via text and email and communication was quick. Reviewed on: 7th July 2019
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Rachellouise

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