MORE THAN Pet Insurance Reviews

  Ratings based on 81 reviews       Last review 2 months ago    

MORE THAN pet insurance reviews can help you to find out more about MORE THAN insurance who claim to offer policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best...

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MORE THAN pet insurance reviews can help you to find out more about MORE THAN insurance who claim to offer policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent MORE THAN pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own MORE THAN pet insurance reviews to help other pet owners to find out what life as an MORE THAN pet insurance customer is really like.

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81 reviews

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Transparent, helpful and empathetic

Having just submitted my first ever pet insurance claim, I've had a few challenges with my vets (administrative), but More Than have been outstanding. The two occasions I called (one to find out what the heck to do and the second to check they'd... Read more

Having just submitted my first ever pet insurance claim, I've had a few challenges with my vets (administrative), but More Than have been outstanding. The two occasions I called (one to find out what the heck to do and the second to check they'd received the forms correctly given the challenges I'd had with the admin at the vets) the customer service I received was empathetic, supportive, honest, transparent and very helpful. Despite the pandemic and the inevitable delays this could cause, my calls were answered quickly, and my claim processed in a good time. Obviously I am nervous about what this claim will do to my premium, but I appreciate the quality of the support I've received very much indeed.

Reviewed on 31st July 2021
Sian Owen's avatar
Sian Owen

GREEDY COMPANY.

It was 2018 and into my 4th year with More Than pet insurance when I had to make a claim for my dog to have treatment. Since then they have increased my premium to from £400 in 2019 to £900 in 2020 and this year they wanted £1300. Even though I have ne... Read more

It was 2018 and into my 4th year with More Than pet insurance when I had to make a claim for my dog to have treatment. Since then they have increased my premium to from £400 in 2019 to £900 in 2020 and this year they wanted £1300. Even though I have never made anymore claims.
I paid it last year assuming that because I had made a claim, no other company would insure me. I should have checked. I went online and got a quote from Bought By Many. It is the same amount of cover, but a lot less excess for £585 for the year. Obviously I jumped at it. I am £715 better off, not that I was even thinking of them paying More Than that amount, because I know next year it would have been £2000.
Avoid them, they pay out direct to your vets without any problems, but then they try and get as much back from you as they can. Don't make the mistake I made last year by assuming no one else will insure you.

Reviewed on 24th June 2021
Peter Reed's avatar
Peter Reed

They are money grabbing dodgy players

Got my small dog insured with with them in 2019 for £21.73 per month. The renewal figure for this year (2021) is coming in at £31.71. I have not made a claim during the two years I have been with them. I will be searching for a new provider this month ... Read more

Got my small dog insured with with them in 2019 for £21.73 per month. The renewal figure for this year (2021) is coming in at £31.71. I have not made a claim during the two years I have been with them. I will be searching for a new provider this month . They are a bunch of rip off merchants so don't go near them.

Reviewed on 11th May 2021
Mark Jordan 's avatar
Mark Jordan

DO NOT TAKE A POLICY WITH MORETHAN

Never ever use this company, MORETHAN, for your pet insurance, they sell you insurance but do not pay when accidents happen to your pet. We are not all VETs and most people don't know when dog breads have any weaknesses but be assured THEY DO and have... Read more

Never ever use this company, MORETHAN, for your pet insurance, they sell you insurance but do not pay when accidents happen to your pet. We are not all VETs and most people don't know when dog breads have any weaknesses but be assured THEY DO and have everything covered in the small print not to cover that weakness, be assured they won't be paying your vet bills even though they tell you they will........ Always read the small print twice....

Reviewed on 14th April 2021
Catherine Hannah's avatar
Catherine Hannah

Avoid like the plague

I have had my 2 cats insured for a number of years with More Than. Suddenly last year, the insurance went to £1500 for the 2 because of their age. Plus I had to pay £200 excess each year for each pet making it £1900 PLUS another 20% of any claim. My ve... Read more

I have had my 2 cats insured for a number of years with More Than. Suddenly last year, the insurance went to £1500 for the 2 because of their age. Plus I had to pay £200 excess each year for each pet making it £1900 PLUS another 20% of any claim. My vet told me I had around £600 vet bills over the year. I am better off paying myself and get rid of the insurance. The final stab in the back? More Than said the insurance will double in price every year. What a rip off! They lure you in to a sense of trust then when they know they have you, the prices rocket. They Bought by Many or Animal Friends but ask questions and check for hidden costs. AND ask what rate of increase in cost of coverage as the pet gets older. Dont get caught like I did !!!!

Reviewed on 11th February 2021
Susan Thorkildsen 's avatar
Susan Thorkildsen

Dont ever use them money grabbing thiefs

When the dog was a puppy the price was just affordable, every year the price goes up hundreds of pounds from the year before, if i had another dog i would put the same amount in to the bank .

Reviewed on 20th January 2021
stefan Bougeard's avatar
stefan Bougeard

Don't be fooled by new policy prices as there are huge price increases year on year

Please please think twice before insuring your pet with More Than Pet Insurance, going by my experience. On my pets 8th year, my insurance renewal quote sent to me was £229.44 a month! It has left me with the heartbreaking decision to have to cancel ... Read more

Please please think twice before insuring your pet with More Than Pet Insurance, going by my experience. On my pets 8th year, my insurance renewal quote sent to me was £229.44 a month! It has left me with the heartbreaking decision to have to cancel my policy with them when i have been a customer with them since he was a puppy. I feel they don't have the dogs interest at heart and only interested in making money on each policy otherwise they out price you. I don't want anyone else to have to go through this experience without being made aware of this. Reading other peoples reviews also which are all similar to mine, it seems them pretty much double the policy price every year whether you claim or not. BEWARE!

Reviewed on 18th January 2021
CHARLIE's avatar
CHARLIE

WATCH OUT!

Check your renewal cost as mine jumped from £470 to £702 in one year and I had made NO claims whatsoever!! I feel they count on you not checking the cost and just allowing the policy to renew and then it's too late! When I phoned to cancel, they s... Read more

Check your renewal cost as mine jumped from £470 to £702 in one year and I had made NO claims whatsoever!! I feel they count on you not checking the cost and just allowing the policy to renew and then it's too late! When I phoned to cancel, they suddenly dropped the price by over £100 but that still wasn't comparable to what I could get elsewhere for the same policy schedule. Not the way to treat customer and I won't use them again.

Reviewed on 10th November 2020
Gail's avatar
Gail

0 stars let alone 1!

I had my amazing Lhasa apso for near 15 years and he sadly passed away a day ago. Due to this useless company not doing their job correctly not only do I have to suffer with the bereavement of losing my beloved boy, but I also have to deal with a fee... Read more

I had my amazing Lhasa apso for near 15 years and he sadly passed away a day ago. Due to this useless company not doing their job correctly not only do I have to suffer with the bereavement of losing my beloved boy, but I also have to deal with a fee of 500 pounds because I was never offered the euthanasia and cremation add on to my policy from the beginning when I joined and nearly 15 years later! Any pet owner would obviously say yes to paying an extra 150 to make sure they are covered for their pet incase of illness. I am absolutely disgusted that I was also told if I didn’t decide on euthanasia and I basically allowed my boy to suffer until his final day I would have been covered. What a horrible comment to come out with! They call themselves a friendly pet insurance company. They are a disgrace to all pet owners and animals! Don’t waste your money and time on this waste of fresh air. It’ll be better off BULLDOZED!

Reviewed on 5th November 2020
S's avatar
S

Wouldn't use again after putting me in financial hardship

My dog had to have tests and treatment. Wasn't pre-existing as shown from blood results. Vets agreed that I can claim, which I why I went through with the advice. Morethan won't pay out... Annoyingly, they have tried to re-new my policy, at a much... Read more

My dog had to have tests and treatment. Wasn't pre-existing as shown from blood results. Vets agreed that I can claim, which I why I went through with the advice. Morethan won't pay out... Annoyingly, they have tried to re-new my policy, at a much more expensive rate than I found with them through the internet... When I called they offered a discount (why don't they just do that anyways...). Personal experience hasn't been good.

Reviewed on 5th November 2020
Dogman's avatar
Dogman

Fantastic company

Really good rates on pet insurance had everything I needed to insure my pet with them

Reviewed on 15th September 2020
Laura 's avatar
Laura

Reliable and helpful

The phone line support from a Veterinary nurse really helped when my cat was poorly. And when I renewed they negotiated on the price, with few quibbles.

Reviewed on 13th July 2020
Flo's avatar
Flo

Refused 150 claim on a 650 policy

DONT TRUST MORE THAN PET INSURANCE - Ive just had a claim denied. Tried claiming £150 and the policy cost me £650. Told by my vet to leave a lump until it caused him issues in 2017. He was struggling breathing as on neck so we had it removed. Claim d... Read more

DONT TRUST MORE THAN PET INSURANCE - Ive just had a claim denied. Tried claiming £150 and the policy cost me £650. Told by my vet to leave a lump until it caused him issues in 2017. He was struggling breathing as on neck so we had it removed. Claim denied even though I was following the vets advice. Total con. AVOID

Reviewed on 3rd June 2020
Peter's avatar
Peter

Increased Pet insurance cover and refuse to pay for claims

I have been with Morethan over 10 years for my pet insurance. My insurance has jumped for 40% from last year they said due to the 3 claims I made over the years and each claims were less than £100 I got back. I am now paying £80 per month to get c... Read more

I have been with Morethan over 10 years for my pet insurance. My insurance has jumped for 40% from last year they said due to the 3 claims I made over the years and each claims were less than £100 I got back. I am now paying £80 per month to get coverage. Recently, my cat needed to go for emergency with the pre existing condition which should be covered, but they refused my claims. What is the point to pay for insurance that doesn't cover??? Thats very bad practise and FCA should really look into pet insurances.

Reviewed on 27th April 2020
Sue's avatar
Sue

Take take take

I have been with more than for years. Every year the month cost has gone up. I accepted this as part of my dogs age. But this year it went up from just over £50 a month to £74. I said enough is enough. I called up as I was moving house too. I was m... Read more

I have been with more than for years. Every year the month cost has gone up. I accepted this as part of my dogs age. But this year it went up from just over £50 a month to £74. I said enough is enough. I called up as I was moving house too. I was moving 2 streets away. They told me it was to go up again because of the post code I was moving to. More people make a claim from the new post code. So I would have to pay even more now. I complained and stated I have never made a claim so why should I be penalised? They agreed after some persuasion. They agreed to give me a £150 annual discount. Bringing my bill to £63 per month. I wasn’t happy but because I was moving I just agreed. The next month £270 was taken from my account. I complained again and again, sent them statements from the bank. They just didn’t understand what the problem was. Eventually it came down to them setting up another policy without letting me know. They only ever refunded me £24.95 and two lost of £50 as compensation for my trouble. I was so fed up with this I just sent a few e-mails of cancellation. They agreed to this and I was in my way. Goodbye Morethan!! Until TODAY!! They have sent me a letter asking for £639.10 for my years subscription!! What the hell is going on!! How can a company such as this have such a high level of incompetence? This time I am not going to let this go.

Anyone with any advice pleas let me know.

Reviewed on 25th April 2020
Christopher Downing Moss's avatar
Christopher Downing Moss

Disgusting people don't USE

I’m in tear’s writing this, we cancelled are pet insurance dew to the coronavirus 26th March, I had a e-mail from them telling me it was cancelled as of the 1st April and found out today they STOLE £220.00 out of my account on the 2nd April, I have no ... Read more

I’m in tear’s writing this, we cancelled are pet insurance dew to the coronavirus 26th March, I had a e-mail from them telling me it was cancelled as of the 1st April and found out today they STOLE £220.00 out of my account on the 2nd April, I have no money for my shopping and worst still no money to feed my self isolating mother who is 85.

We’re all in the same boat but more than are PIRATES….Shame on them !!!!!!

Reviewed on 2nd April 2020
sallyannsurgett@gmail.com's avatar
sallyannsurgett@gmail.com

Ripping off customers with huge price increases

The approach to annual price increases is terrible. They will write to you just before renewal and hike up your premiums 25-30%. If you ring then they will reduce this which is poor. Why not apply a nominal price increase of a few percent. This whole... Read more

The approach to annual price increases is terrible. They will write to you just before renewal and hike up your premiums 25-30%. If you ring then they will reduce this which is poor. Why not apply a nominal price increase of a few percent. This whole approach is a deliberate ploy to rip off loyal customers. BEWARE!

Reviewed on 2nd March 2020
stuart's avatar
stuart

Worst and most frustrating company I've ever had to deal with

I’m not one for leaving bad reviews but More Than are the most frustrating company I’ve ever had to deal with. I made the mistake of choosing them for pet insurance and have had issues since day one. Firstly they noted my cat’s DOB down wrong, stating ... Read more

I’m not one for leaving bad reviews but More Than are the most frustrating company I’ve ever had to deal with. I made the mistake of choosing them for pet insurance and have had issues since day one. Firstly they noted my cat’s DOB down wrong, stating he was a year older than he actually is. When I queried it, they stated it was my fault as I told them the incorrect date during our initial telephone conversation. I requested to hear the recording of this initial conversation as I had no memory of giving the wrong date. They fobbed me off for months saying they were looking for the recording and every time I phoned up to chase it, they said no request had been made but they would put it through this time. Finally, I was told that they’d found the recording, listened back to it and that it was my fault. I said, fine but please send me a copy of the recording so I could hear it for myself. First they said they would but again I never heard back. Then when I chased it, they changed their minds and said I couldn’t have access to the recording. Combine this with the fact that they’ve tried to hike up prices by about £150 each time for the last two years even though my cat is only 4 and I’ve never put in any kind of claim, I’ve decided not to waste any more time on them. I’ve already wasted more than enough. I certainly would never use More Than for anything going forward and I’ll go as far as actively dissuading anyone I know from using them either. Avoid at all costs.

Reviewed on 16th February 2020
Rishi Kris Rai's avatar
Rishi Kris Rai

2019 Insurance Sign-up

Easy to join, great customer sign up offer, reasonable prices.

Reviewed on 12th September 2019
rjpoodle's avatar
rjpoodle

Con Artists

My insurance jumped from £40 per month to £150 as my dog required an operation to remove his eye when I queried the extortionate increase I was advised “well we have paid £2000” for your dogs operation which I found extremely callous .Basically they pa... Read more

My insurance jumped from £40 per month to £150 as my dog required an operation to remove his eye when I queried the extortionate increase I was advised “well we have paid £2000” for your dogs operation which I found extremely callous .Basically they paid for the operation but were now trying to get their money back.

Reviewed on 22nd August 2019
Lizmac's avatar
Lizmac