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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.63 (113 reviews)

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2.31

Based on 113 reviews, last reviewed 12th Sep 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

28%

13%

52%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Excellent under RSA - but now rubbish I have had pet insurance with More Than for almost 13 years and am currently paying over £240 per month! When it was administered by RSA, the claims h... Read more Reviewed on: 12th September 2025

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

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MORE THAN Pet Insurance reviews (113)

2019 Insurance Sign-up

Easy to join, great customer sign up offer, reasonable prices. Reviewed on: 12th September 2019

Con Artists

My insurance jumped from £40 per month to £150 as my dog required an operation to remove his eye when I queried the extortionate increase I was advised “well we have paid £2000” for your dogs operation which I found extremely callous .Basically they paid for the operation but were now trying to get their money back. Reviewed on: 22nd August 2019

Have paid claim without fuss.

My dog has recently been diagnosed with an ongoing condition, and so far More Than have paid his bills without fuss. However I found their initial claim form a bit intimidating, and despite asking them to paythe vet directly, the second payment came to me. Not really a problem, but stopped me giving them the full 5 stars. Reviewed on: 29th July 2019

Money grabbing bastards

12 years of insurance with this lot. No claims in 10 years and no claims for this cat. Price hike of £186 on last year’s premium to just under £500 because my cat is over 12. Got a quote from leading competitor for less than half at the same level of cover. “Well sir, that will be because of the new customer discount”. What about a loyalty discount you bunch of crooks! Reviewed on: 16th July 2019

life saver for broken pooch

Our Pomeranian badly broke her leg in 2 places due to a freak sofa accident at home. More than covered the cost that was over 4,000 pounds, with us just having to pay a £250 excess. The claim process was very straightforward with no fuss or qualms. If we hadn't have had this cover, we really would have struggled. Reviewed on: 14th July 2019

Good for younger pets

I can;t fault the service, but the premium for older animals is punishingly high. The premium triples every year post-ten years old. Reviewed on: 5th July 2019

Beware, totally callous, ruthless and unscrupulous company.

Totally callous, ruthless and unscrupulous company, to say the least. Pet owners, beware. Not content with completely scamming my daughter (who started her policy fourteen years ago, ergo a long-term, loyal customer) and changing the terms late into the policy rendering it no longer fit for purpose in the final days of her beloved spaniel's life, MORE THAN insists on my bereft daughter paying a final £160 premium SIX DAYS AFTER her dog has been euthanised on Monday. This is on top of the fact that MORE THAN recently decided they no longer wished to cover end of life matters, one of the main reasons my daughter bought this policy in the first place. Clearly, decency, integrity and compassion are terms not synonymous with MORE THAN. Reviewed on: 27th April 2019

Scammers

If I could give this no stars I would. If you put in a claim you can guarantee by your renewal it will have doubled. 2 years ago I was paying £35, then i put in one claim if about £250 which i pay £80 of as excess and by the following year her renewal was £62. Then with in that year my dog had her teeth done and her blood results came back with some raised levels, then main area for treatment/ investigation was her liver. Since then she has been a tablet a day and her levels are good and normal, these tablets more than do not pay for as they class them as a supplement so I have been paying for these myself. Blood tests around £150 which had been claimed back, she is now only needing 2 blood tests a year costing me £300 plus I pay for the tablets myself . So upon her recent renewal I got a letter through stating it would now be £132 a month !!! I said no pointed out i was already paying her tablets and the blood tests would cost me £300 a year so what the hell would I pay them £132 a month for. Do not go with more than soon u claim and your dog gets last 7 it's just doubled every year. I hope this pet insurance company falls flat on their face and people avoid avoid avoid. Pure greed is all they have to offer. I will now either save a month myself and or check out another insurance its cheaper for me to pay her ongoing condition myself and get a new insurer for anything new. That's how ridiculous more than are. Please do not insure your pets with this vile greedy company. Reviewed on: 3rd April 2019

Old dogs look out

Been with more than since 2003 for my 3 dogs, and my previous dog, I was very happy with service and I must have claimed about 5000 in 16 years which they have had back in premiums , but now the dogs are 10, 9 and 7 the price was £100 per month last year now gone up to £166 per month, I only work part time and can’t afford this, I telephoned more than twice for help because I did not want to leave, but they did not care, Also I am claim free for over a year, I am saddened to leave and told them they are throwing the old dogs under the bus, Beware you think you are in good hands but you are so not, I am still upset over this, I am now with bought by many for £134 a month lifetime cover. Reviewed on: 13th March 2019

Drugs needed not covered because non prescription

My dog has been diagnosed with a liver condition. He needs to take medication to live. This medication is non prescription so Morethan won't pay. Out of my claim for £800 they managed to wriggle out of over half and only paid £300 !!! What a con. Reviewed on: 16th February 2019

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