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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.64 (112 reviews)

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2.38

Based on 112 reviews, last reviewed 7th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

29%

13%

51%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Avoid Avoid Avoid I've been with morethan for 8 years I recently lost my dog through a brain tumour she needed medication throughout her illness and various vet visits ... Read more Reviewed on: 7th August 2025

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

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MORE THAN Pet Insurance reviews (112)

Above and beyond helpful

They call themselves More Than and I can confirm this is exactly what they lived up to when I lost my beloved border collie in a tragic accident. I cannot over-praise them. Reviewed on: 25th August 2023

Premium nearly Doubled in a Year

I have not claimed on my policy and it increased from £592.34 to £997.17 in 12 months. Shame on you no wonder people cannot afford their pets, you are a disgrace and a smear on pet insurance I am now with pet plan which is cheaper than my last year’s premium. Buyer beware Reviewed on: 12th August 2023

A safe pair of hands

I’ve used MT for many years and always been happy with their claims experience. They are compassionate, trustworthy and the cover is second to none. They are also competitive for pricing. Reviewed on: 8th August 2023

SCAM!

You pay in good faith for years, time comes for an unexpected operation and they find a way to wriggle out. DO NOT SUBSCRIBE! Reviewed on: 10th February 2023

Should be called 'More Trouble' rather than 'More Than'!

I attempted to insure two GSD dogs. I got a quote and tried to pay in a single instalment but the system would not accept my payment, stating that my address that the card is registered to is not the address to where the dogs are going to be living. I rang and explained that I was about to move, hence the differing addresses. The operative would not process my transaction insisting that I did this online. I changed the address where the dogs where going to live to where the card is registered (As I was told to do) but the system still wouldn't work - I tried a further two times online to get the wretched thing to work, so I rang again and by this time in five days the cost of the cover had gone up and the operative I spoke to said there was nothing she could do apart from to log a complaint. Hopeless! Reviewed on: 2nd February 2023

Do not go with them

They refused to cover my pets because I was not able to book an appointment during covid. They have extremely high monthly costs and will find any way to not cover your cost. The customer care over the phone was appalling they laughed when I was explaining my circumstances and could not care for you or the pet. They have no loyalty despite being a customer of 8 years. Please pick a different insurance company. I wish I did better research or even just viewed these reviews. Reviewed on: 21st January 2023

These are the worst

Wouldn't pay even though I've all evidence. If you care about your pet., never use these Reviewed on: 12th January 2023

More than by name more than by premiums

I took out a policy for our pup £28pm. Three years later renewal quote £2500. Many many others have written about same issue. I was lucky to be able to move our other two dogs to oetplan when more than started to outrageously hike their premiums few years ago. They wanted £200 pm for the two. Petplan for same policy was £75 pm now three years on paying £100pm for both despite claims. Unfortunately pup was diagnosed with lifelong illness. So stuck with More than. They try to deny premiums are outrageous claiming breed, choice of vet and area where we live. Nonsense as all three of our dogs are Lhasa’s, live in same home in same area and attend same vet. It is ultimately the poor animals that will suffer as this company outprice to get rid of non profitable customers. Please please avoid Reviewed on: 9th January 2023

OUTRAGEOUS RENEWAL PREMIUMS & THEY KNOW IT

HAD A POLICY FOR TWO DOGS FROM BIRTH NOW 6 AND 4, ONE CLAIM. PREMIUM STEADILY RISEN TO NEARLY £130 PER MONTH, ONE SMALL CLAIM (WELL UNDER £1000) MADE DURING THIS TIME FOR ONE OF THE DOGS. PREMIUM JUMPED ANOTHER 50% THIS YEAR IN ONE GO. WISH I HAD NEVER SIGNED UP WITH THEM AND WILL NEVER DO SO AGAIN. RENEWAL COMES WITH LOAD OF GUNF AROUND, 'AS DOGS AGE ETC' - I UNDERSTAND THEY ARE NOT IN IT TO MAKE MONEY BUT THEY TAKE THE xxxxx AVOID AT ALL COSTS Reviewed on: 30th December 2022

Rip off!!!

Avoid at all costs, shocking company, the crooks will double your pet insurance even without a claim. Reviewed on: 19th December 2022

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