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Suzie Vincent

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Review of the MORE THAN, Pet Insurance:

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Should be called 'More Trouble' rather than 'More Than'!

I attempted to insure two GSD dogs. I got a quote and tried to pay in a single instalment but the system would not accept my payment, stating that my address that the card is registered to is not the address to where the dogs are going to be living. I rang and explained that I was about to move, hence the differing addresses. The operative would not process my transaction insisting that I did this online. I changed the address where the dogs where going to live to where the card is registered (As I was told to do) but the system still wouldn't work - I tried a further two times online to get the wretched thing to work, so I rang again and by this time in five days the cost of the cover had gone up and the operative I spoke to said there was nothing she could do apart from to log a complaint. Hopeless! Reviewed on: 2nd February 2023

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