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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.39
Based on 1,757 reviews, last reviewed 12th Oct 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Excellent I spoke to Paige today and she couldn’t have been more helpful. She was very friendly and polite. Reviewed on: 15th September 2026
Hazalea's avatar
Hazalea

Latest lowest rating:

1

BEWARE - vet prescribed medicine costs not covered I was covered by perfect pet insurance for my dog who died after a short illness. I was astonished when i submitted my claim for vet care and medicine... Read more Reviewed on: 12th October 2026
Ian G's avatar
Ian G
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet insurance reviews (1757)

BEWARE - vet prescribed medicine costs not covered

1
I was covered by perfect pet insurance for my dog who died after a short illness. I was astonished when i submitted my claim for vet care and medicines and the majority of the latter cost was declined. The insurer insisted that the maximum they would pay out was double the price that the drugs were available at online (although the terms and conditions say double the wholesale price which i still believe should be interpreted as the industry wholesale price). Vets charge much more for drugs than an online pharmacy so in practice this meant I was left hundreds of pounds out of pocket. I would strongly advise anyone searching for a new pet insurer to look elsewhere if you want the security of knowing your vet bills will be covered. This is not the industry standard and adds significantly to the stress during a period when you need support. Reviewed on: 12th October 2026
Ian G's avatar
Ian G

If I could leave zero on the star rating I would.

1
If I could leave zero on the star rating I would. Over a year of hell, and they still can't answer a question correctly, the staff are either illiterate or they're using AI. Our dog slipped through legs and bite someone, an excitiable puppy. We have been sued. We had taken liability with this company and they have taken over a year to say no. The dog is in my name and the policy is in my sons. Everyone in the house needs to take their own insurance out for a family pet according to NOT SO PERFECT PETS Reviewed on: 9th October 2026
MRS J's avatar
MRS J

Excellent

5
I spoke to Paige today and she couldn’t have been more helpful. She was very friendly and polite. Reviewed on: 15th September 2026
Hazalea's avatar
Hazalea

Very helpful.

5
Very helpful. Was able to give me a slightly lower price than the original quote. Reviewed on: 14th September 2026
Gail M's avatar
Gail M

The worst companies I have come across

1
By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not changing and speaking to their ‘customer service’. If they cannot do a simple action such as taking payment, I don’t not trust their ability to act as an insurance company. Stay clear, they are torrid company and certainly not capable of offering you insurance. Reviewed on: 19th August 2026
Tom's avatar
Tom

The worst companies I have come across

1
By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not changing and speaking to their ‘customer service’. If they cannot do a simple action such as taking payment, I don’t not trust their ability to act as an insurance company. Stay clear, they are torrid company and certainly not capable of offering you insurance. Reviewed on: 19th August 2026
Tom's avatar
Tom

Very easy to arrange and reasonable price

5
Very easy to arrange and reasonable price Reviewed on: 7th July 2026
Sienna's avatar
Sienna

I had never claimed from prefect pets until my dogs...

1
I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure had to be put to sleep . Perfect pets are not perfect they don’t cover euthanasia and they take all remaining premiums. I would not touch them with a barge pole or recommend them to anyone Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead

Avoid Perfect Pets at all costs.

1
Avoid Perfect Pets at all costs. My dog was injured by a car when he managed to get out of the house and whilst he was fine they refused to cover the x-ray costs citing he wasn't secured. It seems they will do everything to avoid paying out, especially after reading the rest of the reviews here. Aside from the above, their claim process is stuck in the past, paper forms to fill in and scan/fax back. If you do nothing else for your Pet avoid Perfect Pet, you might as well throw your money up the road. Reviewed on: 4th June 2026
Simon Aspinall's avatar
Simon Aspinall

Disgraceful company, will do anything to not pay out...

1
Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Because this was noted they are refusing a legitimate claim because the vet cleaned his ears and this constitutes he had a pre-existing condition for allergies !!! Our pet was treated for an itchy stomach and paws. AVOID this place if you want assurance your pet is genuinely covered. Our first claim in two years, these are the worse insurance company and culture ive come across in 55 years. Totally rogue and underhanded robbers. Look at other reviews to confirm their underhanded tactics to refuse claims. Reviewed on: 27th January 2026
Philip's avatar
Philip

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