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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.55
Based on 1,750 reviews, last reviewed 10th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

I had never claimed from prefect pets until my dogs... I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure ha... Read more Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Review Perfect Pet Insurance: Pet insurance now

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Perfect Pet Insurance Pet insurance reviews (1750)

I had never claimed from prefect pets until my dogs...

1
I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure had to be put to sleep . Perfect pets are not perfect they don’t cover euthanasia and they take all remaining premiums. I would not touch them with a barge pole or recommend them to anyone Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead

Avoid Perfect Pets at all costs.

1
Avoid Perfect Pets at all costs. My dog was injured by a car when he managed to get out of the house and whilst he was fine they refused to cover the x-ray costs citing he wasn't secured. It seems they will do everything to avoid paying out, especially after reading the rest of the reviews here. Aside from the above, their claim process is stuck in the past, paper forms to fill in and scan/fax back. If you do nothing else for your Pet avoid Perfect Pet, you might as well throw your money up the road. Reviewed on: 4th June 2026
Simon Aspinall's avatar
Simon Aspinall

Disgraceful company, will do anything to not pay out...

1
Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Because this was noted they are refusing a legitimate claim because the vet cleaned his ears and this constitutes he had a pre-existing condition for allergies !!! Our pet was treated for an itchy stomach and paws. AVOID this place if you want assurance your pet is genuinely covered. Our first claim in two years, these are the worse insurance company and culture ive come across in 55 years. Totally rogue and underhanded robbers. Look at other reviews to confirm their underhanded tactics to refuse claims. Reviewed on: 27th January 2026
Philip's avatar
Philip

Spoke to a polite, native speaker.

5
Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Avoid at all costs.

1
The majority of high ratings from customers seem based on cost of the insurance - and Perfect Pet are certainly competitive. If my personal experience is anything to go by their claims handling process is lamentable and customer service hopkess. I had to escalate to the Ombudsman (who found in my favour). I would give them a wide birth in case your pet falls sick. I’ve used other insurers in the past and never had any issue. Reviewed on: 3rd December 2025
Smith 's avatar
Smith

Connor sorted my direct debit issue quickly and assu...

5
Connor sorted my direct debit issue quickly and assured me it would be resolved Reviewed on: 20th November 2025
Kamila M's avatar
Kamila M

Fantastic and honest insurers

5
Each time I have spoken to customer services Polly, Kim and Connor, they have been excellent at explaining all of the processes and how to submit claims, even enquiring how my pet was after an operation. I have had some horrific experiences from pet insurance companies, well known ones at that and I can say that Perfectpet insurance are really going the extra mile with my claim at the moment. I found that the customer service advisors actually treated me like I was a human and valued my opinion. Thank you Reviewed on: 19th November 2025
Amanda t's avatar
Amanda t

AVOID at all costs - put in claim and was rewarded £...

1
AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had changed - disgraceful customer care and will NOT pay out Reviewed on: 6th November 2025
Jane's avatar
Jane

Low price and good cover

4
Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t ideal but still happy to get insurance sorted Reviewed on: 1st November 2025
Mads's avatar
Mads

Great communication.

5
Great communication. Quick responses when help is needed Reviewed on: 24th October 2025
Sophie's avatar
Sophie

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