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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,742 reviews, last reviewed 1st Nov 2025
916% increase in 5 star reviews
in the past 90 days
250% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

4

Low price and good cover Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t... Read more Reviewed on: 1st November 2025
Mads's avatar
Mads

Latest lowest rating:

1

Can't access insurance policy. Can't access insurance policy. Hard to navigate through. Reviewed on: 22nd October 2025
Dennis 's avatar
Dennis
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1742)

Low price and good cover

4
Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t ideal but still happy to get insurance sorted Reviewed on: 1st November 2025
Mads's avatar
Mads

Great communication.

5
Great communication. Quick responses when help is needed Reviewed on: 24th October 2025
Sophie's avatar
Sophie

Can't access insurance policy.

1
Can't access insurance policy. Hard to navigate through. Reviewed on: 22nd October 2025
Dennis 's avatar
Dennis

New customer, very impressed!

5
As a new customer I've been really impressed with the range and price of cover, customer service has been great, supportive and informative. Reviewed on: 21st October 2025
Susie's avatar
Susie

I am a new customer with Perfect Pets, all Great

5
I am a new customer with Perfect Pets, I have been impressed by their level of service and value for money. Reviewed on: 20th October 2025
Ruthiebee's avatar
Ruthiebee

Competitively priced and great customer service

5
Happy with the price which will much more affordable than my previous insurance without compromising on things that are helpful like access to 24/7 vet advice. Very responsive customer service when I asked about amending the date of the direct debit. Reviewed on: 17th October 2025
Sarah's avatar
Sarah

Beware of out of hours vet fee caps!!!

1
I need to access out of hours vets with my dog, he had a non life threatening condition so they will only pay the first £35...because of this my claim was denied as that plus the medication meant it fell under the £90 excess. They don't use any discretion when making their decisions either, on the day my husband had been placed on life support and in an induced coma, I was managing that, two children and a sick dog...when I was at my absolute lowest point in life they have come along and kicked me. I was paying an insurance fee thinking I had the security blanket...it's just not the case...avoid at all costs, pay a bit more and opt for a more established company. Reviewed on: 17th October 2025
Jo R's avatar
Jo R

Outstanding customer services from Perfect Pet

5
I can’t recommend Perfect Pet highly enough. Their monthly insurance cost is very competitive, offering excellent value for the level of cover provided. Throughout my time with them, their communication has been exceptional — they always kept me informed and up to date with my claim, and every interaction was friendly and caring. What really sets Perfect Pet apart is their personal touch. When I sadly lost my dog, they went above and beyond by sending me a bereavement card, which meant so much during such a difficult time. It’s rare to find a company that genuinely cares about its customers the way they do. Truly the best service I’ve experienced with any company — professional, compassionate, and completely reliable. Highly recommended! Reviewed on: 17th October 2025
Melissa P's avatar
Melissa P

Customer relations

5
Good communication constantly keeping me informed on all progress Reviewed on: 16th October 2025
Helen S's avatar
Helen S

Outstanding customer service and knowledge

5
Outstanding customer service and knowledge Reviewed on: 14th October 2025
Frank A's avatar
Frank A

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