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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.75
Based on 810 reviews, last reviewed 23rd Apr 2024
No new 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Affordable insurance for very good policy cover Perfect Pet website is very easy to navigate. The 'Live Chat' is really useful and my query was desktop with within 30 mins. I had a conversation with... Read more Reviewed on: 20th October 2023
Linda Murphy's avatar
Linda Murphy

Latest lowest rating:

1

Time to name and shame. Time to name and shame... I can’t even put down all of the words to describe this company (useless, thieving, incompetent, unapologetic, stressful), i... Read more Reviewed on: 23rd April 2024
Bronwyn H's avatar
Bronwyn H
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About the Pet Insurance

Before choosing your new pet insurance provider, check customer reviews to be confident they’re the right fit for you. We gather Perfect Pet insurance reviews to give you valuable insight into the provider.

Perfect Pet offers policies for cats and dogs, with specialist policies available for animals that are elderly or very young. Various Perfect Pet policies have three levels of cover available: Elite, Elite Extra and Elite Extra Plus. There’s also a multi-pet discount if you have additional animals to insure.

Does this sound like the right company for you? Take a look at our Perfect Pet insurance reviews to learn more about the provider and its policies. Find out what level of cover policyholders chose, and whether they’ve found the policy to be comprehensive. Discover how satisfied they are with the customer service and claims process. Learn about any problems customers have encountered with their policies, or whether they have found the provider to be flawless.

We want to use the power of reviews to help people make more successful decisions. Write an honest Perfect Pet insurance review on Smart Money People and help other pet owners doing their research. Why did you decide to insure with Perfect Pet and have you been satisfied with your decision? Would you say that your premium price was reasonable for the level of cover you received? Have you had any experience with the customer service team or claims process? Whether good or bad, share your experience with others. Together, we can help people like you make better financial decisions.

Review Perfect Pet Insurance: Pet Insurance now

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Perfect Pet Insurance Pet Insurance reviews (810)

Time to name and shame.

1
Time to name and shame... I can’t even put down all of the words to describe this company (useless, thieving, incompetent, unapologetic, stressful), if you can call it that at all. The employees are probably one of the most incompetent bunch of people I have ever come across, they struggle to do the most simple of tasks, such respond to an email or answer a question. The company itself clearly hires based on what would seem to be its business plan, which is to pay nothing if you can for claims, and if you have to pay a claim, find deductions, and then pay as late as possible, and then they clearly hire employees that have zero skills in order to do the job so they can pay as little as possible. All in all, trying to make as much money as they can out of customers with sick animals that are going through stressful periods in their lives. They could not care less about their customer or the animals they insure. I recently won my claim via the financial ombudsman for unpaid deductions for an operation on my dogs foot and compensation for the extremely/useless customer service I received throughout the last 8 months. I have also been reimbursed for a premium I paid in 2021 that they said I did not pay and so charged me twice, this time by deducting it from my claim and saying I didn’t pay. Bear in mind I have a direct debit and have never not paid in the 5yrs I have been insured. So in other words they tried to steal money from they paying customer. They even had a phone recording of them confirming that I had paid when I called them in 2021, the person that sent this to me (via a SAR request) was the person that apparently investigated my complaint (Katrina). She should be embarrassed and so should the organisation, clearly no one bothers to investigate anything in that company that a customer raises, or the employees are simply told not to, they will take the chance and pay when it gets to that point. Working in customer services is a tiresome job I am sure, but replying to emails and answering questions doesn’t require much intelligence, Faye Baker is probably one of the most incompetent people I have ever had to speak to and most of the compensation I was awarded was down to her lack of response and lack of ability to manage the most simple of tasks. Now on to someone that is a vet, Tom, Head of Claims. This will be surprising to most people as it was to me. Tom is a vet and works as Head of Claims, he suggested to my vet (after Faye requested for them to split out the claims) that they were putting through fraudulent claims. Of course we provided all the emails of his department requesting this and an angry email from my vets. Besides this debacle, he also declined and authorised the deductions for my 11yr old dogs operation. He suggested that an 11yr old dog doesn’t require a drip or a theatre in order to have an operation. This has now been paid via the ombudsman, but I personally would not let this man near my dog. I am stuck with these people, but you aren’t and you can chose not to sign up to insurance with them. Please save yourself the trouble, stress and money and use someone else. If I can help others to not have to go through what I have had to then I feel that I have succeeded in some way. Reviewed on: 23rd April 2024
Bronwyn H's avatar
Bronwyn H

Under no circumstances should you insure your family...

1
Under no circumstances should you insure your family animal with this company. Ignore five star ratings. They are based on the ease of signing your money over. Concentrate solely on one star reviews. The truth lies there. They will do anything to not pay out. Check the cases against them with the insurance ombudsman. They operate under the name of casuality and general insurance. Our yorkie Lola had sudden renal failure. They refused to pay out on the basis that Lola had untreated tooth plaque and absurbly this could lead to renal failure!! We repeatedly sent medical records over a period of 3 months. They claim they settle in 5 days!! In the end we had to get another report from our veterinary surgeon telling them this was nonsense. They paid out 60 per cent of claim. Then, to add insult to injury, after Lola died, we had to pay THEM the outstanding premiums left to pay for the rest of the year!! Check trustpilot, but for God's sake check the 1 star reviews. DONT DO IT. Reviewed on: 20th March 2024
Colin R's avatar
Colin R

They REFUSED TO ACCEPT OUR CLAIM for my dogs cancer...

1
They REFUSED TO ACCEPT OUR CLAIM for my dogs cancer treatment. They stated because it was on his mouth we were not covered even though he had cancer. We had their top cover too. The vets could not believe it. Go with a company that actually cares Reviewed on: 7th March 2024
Keith B's avatar
Keith B

DO NOT GO WITH PERFECT PET INSURANCE

1
I have been with perfect pet insurance for 6 years & never missed a payment & never claimed until October 2023. My vets fees came to £700. I put my claim in & was not kept informed or upto date on my claim. I rang multiple times on one occassion the man on the phone seemed to have no idea what was going on either. 4 months later I recieve £248 back. I rang them to see where the rest of the claim was as I was expecting £600 back after excess. They informed me that I would only be getting £248 back because my vet trip was deemed 'not life threatening' (my dog was stryggling to breathe & violently shaking) I then asked to cancel my policy which I was told I could not do! Until the policy ends in 6 months. So not only did this company who I have paid every month for 6YEARS refuse to pay out on the 1 claim I made but then tell me I have to carry on paying them £35 a month until my policy ends. I am a single hoisehold & something like this hits financially hard. I am disgusted that this is legal & allowed to go on. Please do not go with perfect pet insurance I am devastated that I now not only have to struggle without the claims money back but pay them for the pleasure for the next 6 months. It is daylight robbery & needs to be boycoted. Reviewed on: 4th March 2024
Holly G's avatar
Holly G

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