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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,563 reviews, last reviewed 3rd Sep 2025
12000% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

I found the transition to perfect pet from my old in... I found the transition to perfect pet from my old insurance company very easy and the process easy to follow. The welcoming emails were informative a... Read more Reviewed on: 3rd September 2025
Alison's avatar
Alison

Latest lowest rating:

2

Hopeless claims department Declined payment of claim as the vet initially had our dog down as a JRcross but on the policy she correctly is a small mongrel. Although the vet has ... Read more Reviewed on: 3rd September 2025
Susan C's avatar
Susan C
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1563)

Absolutely shocking customer service support , raise...

1
Absolutely shocking customer service support , raised a complaint, lied to by staff Reviewed on: 3rd September 2025
Fiona M's avatar
Fiona M

Helpful, caring staff.

5
Helpful, caring staff. Product that serves its purpose Reviewed on: 3rd September 2025
Gail Goodrick's avatar
Gail Goodrick

Used multiple times for my dogs and always found the...

5
Used multiple times for my dogs and always found them easy to talk to and understanding. Reviewed on: 3rd September 2025
Graham's avatar
Graham

Insurance direct debit enquiry

5
When phoning perfect pet customer helpline agent was polite ,helpful and curtious when discussing insurance enquiry explaining why 2 direct debits were taken out on same date Reviewed on: 3rd September 2025
Thomas Taggart 's avatar
Thomas Taggart

Wouldn’t waste money on them

1
Pay money each month in good faith, then on the only occasion I need to make a claim, they find every impossible loophole to wriggle out of paying out. Do not communicate everything at the start of the claim which would’ve saved time and effort chasing them. Terrible service. No longer with them! Reviewed on: 3rd September 2025
Emma S's avatar
Emma S

Perfect pet, perfect insurance.

5
Our little pooch has had a few issues recently and I’ve contacted perfect pet to discuss things, they were very empathetic and honest. We have used perfect pet for the last 9 years. Nothing but a great efficient service. Thanks Reviewed on: 3rd September 2025
Beverly D's avatar
Beverly D

Quick and easy helpful customer service and need he...

5
Quick and easy helpful customer service when need help with my direct debit personable service and professional staff Reviewed on: 3rd September 2025
Colin S's avatar
Colin S

Not had to claim for anything yet but whenever I've...

5
Not had to claim for anything yet but whenever I've had to call everyone I've spoken to have been polite and helpful Reviewed on: 3rd September 2025
MRS J Ashton 's avatar
MRS J Ashton

Unsure at the moment

3
Assistant seemed to want to explain everything that I’d already done online and I’m sure he said something about my Cat when it was a dog. was very long winded especially as I only wanted to check on one thing before going a head and tbh he could t answer it. Wil wait and see how good they are if I need to make a claim Reviewed on: 3rd September 2025
Diane 's avatar
Diane

Claim handled professionally and timely.

5
Claim handled professionally and timely. Reviewed on: 3rd September 2025
Brian S's avatar
Brian S

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