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Perfect Pet Insurance reviews

petfect-pet-insurance
Rated Excellent • 4.72/5

Perfect Pet Insurance reviews

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Verified business
Last reviewed within 7 days

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Customer Satisfaction Champion
See more on their website Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 1,743 product reviews

Average score of 4.72/5
5 star
90%
4 star
5%
3 star
1%
2 star
0%
1 star
4%
Reviews for Perfect Pet Insurance have trended negatively over the past 90 days

Latest positive rating

4/5

Low price and good cover

Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t... Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t ideal but still happy to get insurance sorted Read more Read less

{"display":"Mads","full_name":"Mads","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Mads 1st November 2025

Latest negative rating

1/5

AVOID at all costs - put in claim and was rewarded £...

AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had... AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had changed - disgraceful customer care and will NOT pay out Read more Read less

{"display":"Jane","full_name":"Jane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Jane 6th November 2025
See more reviews for Perfect Pet Insurance products

About Perfect Pet Insurance

Perfect Pet is a pet insurer based in the UK.

Perfect Pet has over 20 years of experience in pet insurance and is trusted by thousands of proud pet owners. Understanding your pet and choosing the right cover for them isn’t always easy. Perfect Pet aim to make pet insurance choices simple, whatever your budget. Choose from a range of policies that come with vet-backed tools and support to get your pet back on their paws.

Perfect Pet provide insurance for dogs and cats.

Perfect Pet Insurance at a glance

Contact details

Website
Visit provider website
Phone
01992 667 330
Email
[email protected]
Main address
Tedaisy Insurance Brokers Limited, Warner House, 123 Castle Street, Salisbury, SP1 3TB
Social media

Reviews for Perfect Pet Insurance

Showing 11 of 1743 company reviews • Last reviewed within 7 days

AVOID at all costs - put in claim and was rewarded £...

Pet Insurance • 6th November 2025

AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had... AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had changed - disgraceful customer care and will NOT pay out Read more Read less

{"display":"Jane","full_name":"Jane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Low price and good cover

Pet Insurance • 1st November 2025

Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t... Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t ideal but still happy to get insurance sorted Read more Read less

{"display":"Mads","full_name":"Mads","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Great communication.

    Great communication. Quick responses when help is needed

    {"display":"Sophie","full_name":"Sophie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1315370.png"}}'s avatar
    Pet Insurance
    Sophie 24th October 2025
  • 1/5

    Can't access insurance policy.

    Can't access insurance policy. Hard to navigate through.

    {"display":"Dennis ","full_name":"Dennis ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Dennis 22nd October 2025
  • 5/5

    New customer, very impressed!

    As a new customer I've been really impressed with the range and price of cover, customer service has been great, supportive and informative.

    {"display":"Susie","full_name":"Susie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Susie 21st October 2025
  • 5/5

    I am a new customer with Perfect Pets, all Great

    I am a new customer with Perfect Pets, I have been impressed by their level of service and value for money.

    {"display":"Ruthiebee","full_name":"Ruthiebee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Ruthiebee 20th October 2025
  • 5/5

    Competitively priced and great customer service

    Happy with the price which will much more affordable than my previous insurance without compromising on things that are helpful like access to 24/7 vet... Happy with the price which will much more affordable than my previous insurance without compromising on things that are helpful like access to 24/7 vet advice. Very responsive customer service when I asked about amending the date of the direct debit. Read more Read less

    {"display":"Sarah","full_name":"Sarah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Sarah 17th October 2025
  • 1/5

    Beware of out of hours vet fee caps!!!

    I need to access out of hours vets with my dog, he had a non life threatening condition so they will only pay the first... I need to access out of hours vets with my dog, he had a non life threatening condition so they will only pay the first £35...because of this my claim was denied as that plus the medication meant it fell under the £90 excess. They don't use any discretion when making their decisions either, on the day my husband had been placed on life support and in an induced coma, I was managing that, two children and a sick dog...when I was at my absolute lowest point in life they have come along and kicked me. I was paying an insurance fee thinking I had the security blanket...it's just not the case...avoid at all costs, pay a bit more and opt for a more established company. Read more Read less

    {"display":"Jo R","full_name":"Jo R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jo R 17th October 2025
  • 5/5

    Outstanding customer services from Perfect Pet

    I can’t recommend Perfect Pet highly enough. Their monthly insurance cost is very competitive, offering excellent value for the level of cover provided. Throughout my... I can’t recommend Perfect Pet highly enough. Their monthly insurance cost is very competitive, offering excellent value for the level of cover provided. Throughout my time with them, their communication has been exceptional — they always kept me informed and up to date with my claim, and every interaction was friendly and caring. What really sets Perfect Pet apart is their personal touch. When I sadly lost my dog, they went above and beyond by sending me a bereavement card, which meant so much during such a difficult time. It’s rare to find a company that genuinely cares about its customers the way they do. Truly the best service I’ve experienced with any company — professional, compassionate, and completely reliable. Highly recommended! Read more Read less

    {"display":"Melissa P","full_name":"Melissa P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Melissa P 17th October 2025
  • 5/5

    Customer relations

    Good communication constantly keeping me informed on all progress

    {"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Helen S 16th October 2025
  • 5/5

    Outstanding customer service and knowledge

    Outstanding customer service and knowledge

    {"display":"Frank A","full_name":"Frank A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Frank A 14th October 2025

    Products from Perfect Pet Insurance

    Showing all products offered by Perfect Pet Insurance

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