AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had... AVOID at all costs - put in claim and was rewarded £200 out of a £1000 bill, 2 excess deductions, 15% deduction as weight had changed - disgraceful customer care and will NOT pay out Read more Read less

Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t... Low price and good cover is ideal- completing the application is quite time consuming though, it kept resetting and making me start again which wasn’t ideal but still happy to get insurance sorted Read more Read less

Great communication. Quick responses when help is needed

Can't access insurance policy. Hard to navigate through.

As a new customer I've been really impressed with the range and price of cover, customer service has been great, supportive and informative.

I am a new customer with Perfect Pets, I have been impressed by their level of service and value for money.

Happy with the price which will much more affordable than my previous insurance without compromising on things that are helpful like access to 24/7 vet... Happy with the price which will much more affordable than my previous insurance without compromising on things that are helpful like access to 24/7 vet advice. Very responsive customer service when I asked about amending the date of the direct debit. Read more Read less

I need to access out of hours vets with my dog, he had a non life threatening condition so they will only pay the first... I need to access out of hours vets with my dog, he had a non life threatening condition so they will only pay the first £35...because of this my claim was denied as that plus the medication meant it fell under the £90 excess. They don't use any discretion when making their decisions either, on the day my husband had been placed on life support and in an induced coma, I was managing that, two children and a sick dog...when I was at my absolute lowest point in life they have come along and kicked me. I was paying an insurance fee thinking I had the security blanket...it's just not the case...avoid at all costs, pay a bit more and opt for a more established company. Read more Read less

I can’t recommend Perfect Pet highly enough. Their monthly insurance cost is very competitive, offering excellent value for the level of cover provided. Throughout my... I can’t recommend Perfect Pet highly enough. Their monthly insurance cost is very competitive, offering excellent value for the level of cover provided. Throughout my time with them, their communication has been exceptional — they always kept me informed and up to date with my claim, and every interaction was friendly and caring. What really sets Perfect Pet apart is their personal touch. When I sadly lost my dog, they went above and beyond by sending me a bereavement card, which meant so much during such a difficult time. It’s rare to find a company that genuinely cares about its customers the way they do. Truly the best service I’ve experienced with any company — professional, compassionate, and completely reliable. Highly recommended! Read more Read less