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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.73
Based on 1,177 reviews, last reviewed 9th Sep 2024
33200% increase in 5 star reviews
in the past 90 days
40% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Affordable pet care Great value for money.pets health are suffering as owners can’t afford to pay for their care. It’s refreshing to see an affordable price Reviewed on: 9th September 2024
Maria H's avatar
Maria H

Latest lowest rating:

1

This company have tried every trick in the book not... This company have tried every trick in the book not to pay a claim of only 200 pounds, i would avoid at all costs, they will put so many hurdles in fr... Read more Reviewed on: 5th September 2024
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Paul S
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About this product

Before choosing your new pet insurance provider, check customer reviews to be confident they’re the right fit for you. We gather Perfect Pet insurance reviews to give you valuable insight into the provider.

Perfect Pet offers policies for cats and dogs, with specialist policies available for animals that are elderly or very young. Various Perfect Pet policies have three levels of cover available: Elite, Elite Extra and Elite Extra Plus. There’s also a multi-pet discount if you have additional animals to insure.

Does this sound like the right company for you? Take a look at our Perfect Pet insurance reviews to learn more about the provider and its policies. Find out what level of cover policyholders chose, and whether they’ve found the policy to be comprehensive. Discover how satisfied they are with the customer service and claims process. Learn about any problems customers have encountered with their policies, or whether they have found the provider to be flawless.

We want to use the power of reviews to help people make more successful decisions. Write an honest Perfect Pet insurance review on Smart Money People and help other pet owners doing their research. Why did you decide to insure with Perfect Pet and have you been satisfied with your decision? Would you say that your premium price was reasonable for the level of cover you received? Have you had any experience with the customer service team or claims process? Whether good or bad, share your experience with others. Together, we can help people like you make better financial decisions.

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Perfect Pet Insurance Pet Insurance reviews (1177)

Terrible company to deal with. AVOID

1
Terrible company to deal with. Took out a months insurance for my foster dog then wrote to tell them the dog had gone to a new home so I needed it cancelled from immediate effect. No response so presumed it was done. Then I see payment has been taken so I write again, and again and again , a total of 5 times. I also try to call and there's a half hour wait each time then get cut off so I cancel my direct debit to them in the meantime. I then get an email from them saying they can't collect my payment! I then have another half an hour wait to speak to someone, eventually get through and go through the debacle . Apparently in the small print , you can ONLY cancel by phone - so you would think they would acknowledge or respond to your email to let you know that right , but no, 5 emails just ignored . So apparently because they didn't respond when I wrote to them and didn't pick up when I tried to call them , I am now out of pocket for w extra months of insurance I didn't use / need or want . These companies are sneaky , it's all a ( not so clever) ruse to get more money out of people by changing up the small print . In what world do you suddenly not confirm cancellation of a policy in writing ? I'm in rescue and I do not appreciate the underhand way this company has operated , nor the sneaky way my money has been kept and not refunded . Shame on you . *AVOID AT ALL COSTS* Reviewed on: 4th September 2024
Louise S's avatar
Louise S

Avoid at All Costs - This Company Is a Scam!

1
I strongly advise anyone considering Perfect Pet Insurance to think twice before signing up. My experience has revealed that this company is nothing but a scam, designed to avoid paying out claims while hiding behind misleading policy terms and conditions. When my dog needed urgent treatment after ingesting part of a toy—a potentially life-threatening situation—they denied the majority of my claim. Despite following their terms and seeking immediate care to protect my pet’s health, they made ridiculous deductions, including charging me for “excessive” medication costs and refusing to cover out-of-hours fees that were necessary to prevent a serious condition from worsening. This isn't an isolated incident; a quick glance at the negative reviews here and on Trustpilot shows a clear pattern. It’s obvious that Perfect Pet Insurance has perfected the art of denying claims and dodging their responsibilities. They lure new customers in with seemingly positive reviews, which they solicit immediately after someone signs up—before they’ve even had a chance to experience the company’s true colors. This tactic creates a false sense of security and hides the reality of how appallingly they treat their customers when it comes time to pay out. I’ve been with my vet for over 15 years and have never had any issues with claims from previous insurers. Yet, Perfect Pet Insurance had the audacity to claim that my vet’s charges were excessive and outside of their “market research” limits. This is beyond frustrating—it’s fraudulent. If you care about your pets and want peace of mind, do yourself a favour and avoid this company at all costs. They are nothing more than a money-grabbing operation that will do everything in their power to avoid fulfilling their obligations. I will be escalating my complaint to the Financial Ombudsman, but in the meantime, I urge others not to fall into the same trap I and many others did. This company does not deserve your trust or your money. Reviewed on: 4th September 2024
Lucy's avatar
Lucy

Not needed to claim for my pet.

4
Not needed to claim for my pet, so can’t compare or comment yet. Reviewed on: 4th September 2024
Pauline P's avatar
Pauline P

Great policy for the money

1
Haven’t needed to use you yet but I liked the policy you offered for the price Reviewed on: 3rd September 2024
Justine H's avatar
Justine H

Easy to use

5
Easy to use website and excellent value for money Reviewed on: 3rd September 2024
Eric W's avatar
Eric W

A great customer experience

5
A great customer experience with a super user friendly website that enables the quick selection of tailored coverage for my pet Reviewed on: 3rd September 2024
Salty's avatar
Salty

I choose to take out a policy for my pet over the ph...

5
I choose to take out a policy for my pet over the phone, I found Glenn extremely professional, friendly and answered all my questions in full. Perfect pets made the whole process easy and a pleasure to deal with, I would highly recommend them. Reviewed on: 3rd September 2024
Janet 's avatar
Janet

I was looking for cheaper cover and this ticked all...

5
I was looking for cheaper cover and this ticked all the boxes Reviewed on: 3rd September 2024
Roxanne s's avatar
Roxanne s

Affordable and website is easy to navigate

5
Affordable and website is easy to navigate Reviewed on: 3rd September 2024
Samantha's avatar
Samantha

Easy online purchase, simple to follow steps, input...

5
Easy online purchase, simple to follow steps, input information and purchase the insurance. Reviewed on: 3rd September 2024
Chris M's avatar
Chris M

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