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Petplan: Pet insurance reviews

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4.86
Based on 2,331 reviews, last reviewed 8th Sep 2025
3200% increase in 5 star reviews
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Latest highest rating:

5

Amazing claims service Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fant... Read more Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2331)

Amazing claims service

5
Had to claim for some treatment my pet had from our vet and a specialist referral centre. Both claims settled within a day of them being sent it. Fantastic service! Reviewed on: 8th September 2025
Peggy's avatar
Peggy

Great at sorting our claims!

5
Great at sorting our claims and ensuring we get the help we need if we have to call to check information. They work directly with our vets so the process is smooth and im kept informed by them for each step Reviewed on: 8th September 2025
MrsS's avatar
MrsS

In my opinion, Petplan is THE best insurance provider..

5
In my opinion, Petplan is THE best insurance provider on the market. Yes, it might appear a little more expensive but there's good reason for that. 1. The staff are always friendly, knowledgeable and helpful when I call up, putting my mind at east that my little dog Frankie will be able to get the best possible care. 2. They have paid all of my claims directly to my vet meaning I haven't been left out of pocket whilst the claim is processed. 3. The cover they provide is excellent! My friend is with another insurer and is always having to pay massive excess payments but my excess with Petplan is always the same. Reviewed on: 8th September 2025
Victoria T's avatar
Victoria T

brilliant claims process, lovely staff

5
very knowledgeable and friendly staff, quick and hassle free when it comes to claiming Reviewed on: 5th September 2025
Mel's avatar
Mel

Great service, don't claims load

5
Great service, don't claims load Reviewed on: 5th September 2025
Rachel H's avatar
Rachel H

Customer and veterinary professional

5
I am a customer and veterinary professional so I have dealt with Petplan from both sides. Very good company, always fair and quick to pay claims, they cost a bit more per month but you get what you pay for. Reviewed on: 5th September 2025
Steph W's avatar
Steph W

Long term customer very satisfied

5
I have had Petplan for years and they have always been brilliant. The claiming process is easy and fairly quick. My only issue is that you can't negotiate the price, however, the insurance is well worth it. Reviewed on: 5th September 2025
Sarah's avatar
Sarah

PetPlan - best in class

5
With our two cats recently we had to make use of our insurance for some important procedures. The referrals and pre-approvals were all done for us due to the process already in place between our chosen vets and the insurers. If we weren’t with PetPlan, we would have had to undertake a lot of communication and negotiation ourselves, which would have been very burdensome given the emotional side of sending our pets in for tests and procedures. Everything was taken care for us quickly, efficiently and with lots of compassion and care. I’d recommend anyone with a pet to get a policy with PetPlan, Reviewed on: 5th September 2025
S J's avatar
S J

Claims paid in just a few days.

5
Claims paid in just a few days. Really impressed with the service. Reviewed on: 5th September 2025
Adrian Smith's avatar
Adrian Smith

Game Over When You Take Out PetPlan Insurance

1
Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover for previous or known issues. PetPlan’s will then continue to hike your policy costs exponentially and astronomically. We go abroad with our dog once a year and they always say to wait till we get back to the UK to claim, meaning we are out of pocket for at least 3 months, they will then argue the toss about each and every item and about the way the receipt is put together even when we also provide the individual card receipts to back our claims up. We are currently paying £112 a month for a 12 year old dog that has spent even less time in the vets for the past 2 years, in fact he’s only been in for his vaccinations so I feel this company punished you consistently for pre-existing conditions even when you are not claiming for them! Reviewed on: 4th September 2025
Chris simpson's avatar
Chris simpson

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