Share your customer experiences with us and you could win £1000! Vote in the British Bank Awards

Petplan Pet Insurance Reviews

Ratings based on 214 reviews Last review 3 weeks ago

Petplan offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurnace company, Smart Money People is the place for independent Petplan...

Read Full Description

Petplan offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurnace company, Smart Money People is the place for independent Petplan pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Petplan pet insurance reviews to help other pet owners to find out what life as an Petplan pet insurace customer is really like.

5 185
4 20
3 4
2 0
1 5

Your Pet Insurance Reviews (214)

8th August 2016

Covered For Life

PetPlan offers Cover for Life and it really does mean this. The problem with so many other pet insurance companies is that they have limits for specific illnesses and then they are excluded after a claim. But this allows you to renew the benefit each...

Read more

PetPlan offers Cover for Life and it really does mean this. The problem with so many other pet insurance companies is that they have limits for specific illnesses and then they are excluded after a claim. But this allows you to renew the benefit each year.

Having made a claim on the policy, it was easy to do through my vets who filled in all the details and sent it off. Another reason to choose PetPlan is they are very trusted and respected by vets, who know they will pay out without quibbles and in my experience this has been the case; the premium did not even go up loads afterwards as might have been expected. They support lots of charities and also run the Veterinary awards.

21st November 2017

Awful money grabbing company, don't care for pets or people

These people lie at the sales pitch about which conditions are covered and at what age. They lie about 9 out of 10 vets 'recommending' or 'promoting' Petplan when this means nothing more than an administrative formality where vets get a kickback for...

Read more

These people lie at the sales pitch about which conditions are covered and at what age. They lie about 9 out of 10 vets 'recommending' or 'promoting' Petplan when this means nothing more than an administrative formality where vets get a kickback for leaving Petplan leaflets out. They go out of their way to fund reasons to not settle claims. Ratchet up their premiums year-on-year even without a claim. All this, and yet their premiums are around 40% more expensive for a lower level of cover with a higher excess. A truly dreadful company.

11th November 2017

Peace of mind

Having my cat insured with Petplan gives me peace of mind. They offer a great level of cover at an affordable price. Their customer service team are very helpful and I would have no hesitation in recommending them.

1st October 2017

Reliable

I currently have my kitten Raymond on PetPlans Life Long cover. Everyone I spoke to where very friendly and professional and gave me all the information I needed, Which was clear and easy to understand. Would highly recommend PetPlan to pet owners.

26th September 2017

honest and friendly service

I've been with Petplan since the beginning of Indy's life - she sadly had to have specialist treatment but Pet plan provided a clear and straight forward service and paid my claim quicker then expected. I highly recommend

9th September 2017

Always try to avoid settling claims

I hate this company. Their first instinct when you make a claim is to try and find a way of avoiding covering it. Bury important exclusions in the small print. Claimed the condition was not covered if not presented before the kitten was 12 weeks but I...

Read more

I hate this company. Their first instinct when you make a claim is to try and find a way of avoiding covering it. Bury important exclusions in the small print. Claimed the condition was not covered if not presented before the kitten was 12 weeks but I only got him from the breeder at 14 weeks and you cannot know that this condition exists and needs an operation until he is 5-6 months old. Cynical.

9th September 2017

The worst pet insurance company ever - avoid at all costs

Forced to give them one star because zero (or minus) is not an option. Despicable company, only interested in money, go out of their way to find arcane terms in the small print as to why they won't settle your claim for an operation on your pet. Their...

Read more

Forced to give them one star because zero (or minus) is not an option. Despicable company, only interested in money, go out of their way to find arcane terms in the small print as to why they won't settle your claim for an operation on your pet. Their sales team lie - I did a mystery shopper exercise and asked specifically if my pet's condition (that they didn't pay the claim for) was covered and they said yes. They manipulate breeders by giving them "free" 4-week policies so that the new pet owner continues that cover with PetPlan and is then locked in. Don't believe a word these people say. They jack-up premiums on renewal even though you haven't claimed. Best to bale out and switch insurer as soon as possible before they trap you if your pet ever does develop a condition that would then not be covered by another insurer. Just avoid PetPlan at all costs. The worst pet insurer I have ever dealt with and I have had pets for 30 years.

Articles related to Petplan