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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Missed checkup by 3 months won't pay 2 years later

1
I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't pay out a claim 2 years later! Typical insurance company, always trying to find a reason not to pay. No different to any other. I would not recommend. No UK call centres either Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton

My dog became poorly and required tests, an overnigh...

5
My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I didn't have to worry about paying up front or chasing up any costs. A fabulous insurance, and my dog is now fit and well. Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Making claims

5
We've been with Petplan for over 12 years. During this time whenever we have had to make a claim it has always been quick & easy. Reviewed on: 1st October 2025
Amanda B's avatar
Amanda B

Brilliant service

5
We had a terrible time with our dog who suddenly developed acute pancreatitis. She was very ill and needed to go to a second vet practice for overnight care. I really expected it being at two vets that I would be out of pocket but petplan paid both bills within a week. I can't fault them. Reviewed on: 30th September 2025
Allison B's avatar
Allison B

Insurance that actually pays out when you need it

5
I took a risk with PetPlan because their monthly rates are higher than most, but they were recommended by my vet and I had a feeling my cat would end up developing health issues (he is a former stray, so had very little health care in his early years). It has paid off following his diabetes diagnosis. In less than a year I have broken even because PetPlan do not quibble on costs. They take the advice of the vet and pay quickly - just today, I have received £320 back from a claim raised two days ago. You take a risk with the up front costs but in PetPlan's case, they deliver. Reviewed on: 30th September 2025
Gem T's avatar
Gem T

Great service

5
In the few times I have claimed for Alfie i have always had a very quick and postive response . Communication is very good. Reviewed on: 28th September 2025
Anne Marie Printy's avatar
Anne Marie Printy

Been a customer for over 11 years and have two dogs...

5
Been a customer for over 11 years and have two dogs insured with PetPlan. Their customer service is excellent very friendly staff and extremely helpful. I have no issues with claims they deal with them very quickly. Their policies are very user friendly and explain everything from cost (monthly) and excess applied and any changes. The only downside is that it can be slightly expensive compared to other Pet Insurance companies but I wouldn’t change. Reviewed on: 28th September 2025
Margaret T's avatar
Margaret T

The best pet insurance around!

5
We have always used petplan for all of our dogs, the only insurance we will use. Petplan has always paid out for claims we have made, and are often quick to do so. When our Dalmatian got diagnosed with epilepsy, we were faced with a bill of just under £5k, worried about not being able to afford to pay that outright, the vets were able to contact Petplan who dealt with the claim directly. Saving us the worry of having to pay straight away, and later claim back. Reviewed on: 27th September 2025
Lake's avatar
Lake

Always had very quick payments without any hassle.

5
Always had very quick payments without any hassle. Reviewed on: 26th September 2025
Little Archies mum's avatar
Little Archies mum

Petplan have paid a recently claim extremely quickly...

5
Petplan have paid a recently claim extremely quickly and despite needing additional information from me, the process was really straight forward and easy and at no point did I have any concerns they'd pay out. They're not the cheapest insurer but you get what you pay for and the peace of mind when my pet gets ill is priceless. Reviewed on: 24th September 2025
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TH

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