Petplan Pet Insurance Reviews

Expensive renewal

Never had to claim on my insurance of 5 years, yet my renewal becomes significantly more expensive each year!! When questioned, was told I could move elsewhere! Very poor customer service

Ali Gill Level 1

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Very reliable

i have had to claim a few times and revived the payment quickly and easily

Sheryl DavisLevel 1

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Excellent

Good communication, great service

SarahLevel 1

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Quick payment

Very satisfied at the time the costs are relayed in to my bank account with no hassle ,Takes the wait off your shoulders knowing everything is done what you say you will .

Christine millerLevel 1

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Fantastic company.

Petplan have been supporting me with caring for my flatcoated retriever puppy who has been having a challenging time with operations. There are no quibbles about the costs or payments and they always refund the correct amount very timeously.

LindesayLevel 1

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Excellent as per :-)

Never a hassle when needing to claim.

Phil Level 1

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Comprehensive and quickly paid

The claim was dealt with by the vet, and was paid within a week.

David AdgerLevel 1

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The best insurer

Pet plan always repay my claim promptly and explain how the payment is made up. Easy to make my claim, easy to renew each year. More expensive than some but always fair on payout.

S RollsLevel 1

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Efficient Service

My dog recently required two operations and associated follow up treatment. At an emotional time it was great to receive a very efficient and no quibble service from Petplan. Everything was dealt with by the vet and Petplan leaving me with little to...

My dog recently required two operations and associated follow up treatment. At an emotional time it was great to receive a very efficient and no quibble service from Petplan. Everything was dealt with by the vet and Petplan leaving me with little to do other than to worry about my dog. I can find no fault with the service received.

Mrs K ElliottLevel 1

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Faultless service

From start to finish a faultless service. Brilliant. No quibbles no queries wish all insurance companies acted like Petplan thank you.

Gary Level 1

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Friendly helpful staff quick response to claim

Our wee George the cat was unfortunately hurt and ended up with a face like a balloon - the result from an abcess following being wounded. He was immediately seen at his vet West Port vets in linlithgow who gave him exceptional treatment and...

Our wee George the cat was unfortunately hurt and ended up with a face like a balloon - the result from an abcess following being wounded. He was immediately seen at his vet West Port vets in linlithgow who gave him exceptional treatment and forwarded the claim to petplan who have been very quick settling the claim and sending regards for our pet, very pleased with the service received.

Sarah jane sutherlandLevel 1

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Awesome Company

When our little Fergus became unwell, they paid out no qualms, would recommend this company to anyone who has a pet. Better to be safe than sorry.

Mrs &Mrs BrianLevel 1

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An Excellent Company

I have used Pet Plan since 2007 and recently my cat Ruby has shown early signs of Kidney problems. She has to go to the vets every three months at the moment for blood and Urine tests. Pet Plan has helped me through my insurance claims with no fuss,...

I have used Pet Plan since 2007 and recently my cat Ruby has shown early signs of Kidney problems. She has to go to the vets every three months at the moment for blood and Urine tests. Pet Plan has helped me through my insurance claims with no fuss, and promptly. I would recommend their insurance policies to anyone.

Susan SymesLevel 1

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Prompt, no-hassle payment was much appreciated

My cat fell ill one evening and I had to rush him to an out-of-hours vet for emergency treatment. I claimed for the treatment on my Petplan pet insurance policy and I was delighted that my claim was paid promptly and efficiently - So much better than...

My cat fell ill one evening and I had to rush him to an out-of-hours vet for emergency treatment. I claimed for the treatment on my Petplan pet insurance policy and I was delighted that my claim was paid promptly and efficiently - So much better than my previous experiences with car insurance claims!

Jon CoxLevel 1

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The best pet insurance on the market

Very good experience the claim was settled within a few days, easy to do and good overall experience.

Chris addleseeLevel 1

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Petplan

Petplan has made a difficult time easier to deal with friendly on the phone they explain how the insurance for my dogs work especially at a difficult emotional time Thankyou petplan

Karen ColdrickLevel 1

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no fuss, just pays

really reliable and useful insurance, very easy to claim and get paid, usually very quickly. They have been really clear about my cats preexisting/excluded conditions and fair about that.

Elizabeth Bernal-SoriaLevel 1

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Always there and care

Petplan have helped us to care for our rescue dog who had unknown illness. They were always there for our previous rescues and demonstrate that they care for our pet’s well- being

Heather LathamLevel 1

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Good pet insurance

Very good insurance and covered the cost of my pets treatment, my only issue is I had to pay out the full cost of treatment and wait to be reimbursed by the insurance, this isn't very helpful when the treatment is expensive and not everyone can afford...

Very good insurance and covered the cost of my pets treatment, my only issue is I had to pay out the full cost of treatment and wait to be reimbursed by the insurance, this isn't very helpful when the treatment is expensive and not everyone can afford to pay it out, hence why we have pet insurance in the first place.

MichelleLevel 1

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