Purely Pets Pet Insurance Reviews

Ratings based on 736 reviews Last review 2 weeks ago

Thinking of insuring your pet with Purely Pets? Take a look at our customer reviews first to see if it's the right policy for you. Whether you're insuring your dog, cat, or exotic animal read our Purely Pets insurance reviews and see what others are...

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Thinking of insuring your pet with Purely Pets? Take a look at our customer reviews first to see if it's the right policy for you. Whether you're insuring your dog, cat, or exotic animal read our Purely Pets insurance reviews and see what others are saying. Already a Purely Pets insurance customer? Share your own experiences of insuring your pet, and help out others!

5 640
4 84
3 7
2 0
1 5

Your Pet Insurance Reviews (736)

6th July 2020

Inaccurate website and terrible service

Purely Pets quoted very reasonably for our two mixed breed dogs (Labradoodles). The only options on the internet were Pure, Cross or Pedigree. When we had reason to call to change bank details, they told us that the quote was wrong, and that the...

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Purely Pets quoted very reasonably for our two mixed breed dogs (Labradoodles). The only options on the internet were Pure, Cross or Pedigree. When we had reason to call to change bank details, they told us that the quote was wrong, and that the premium was nearly 50% higher because of the breed. They couldn't explain why their website didn't ask for this information. I'm still arguing this point with them. Very little knowledge available from their call centre.

11th August 2019

Easy to claim, very helpful staff

I have been with purely pets for many years. The staff are very helpful when you telephone them and if you have to claim it’s very straightforward. You are kept up to date via your online account and emails and payments are made within a week of c...

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I have been with purely pets for many years. The staff are very helpful when you telephone them and if you have to claim it’s very straightforward. You are kept up to date via your online account and emails and payments are made within a week of claiming. I would highly recommend purely pets for your insurance.

10th August 2019

Straightforward service with no delays

What a difference! Responding to queries is a doddle and the service you receive fantastic with no delays, unlikecwith other pet insurances like Pet Plan. You call them and they are there without making your life hell.....

2nd August 2019

Compassionate and caring

I had to claim after having my cat put to sleep, the customer service was outstanding when dealing with my claim whilst at he same time showing understanding about the death of my pet.