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    Purely Pets: Pet Insurance reviews

    View other Purely Pets products
    4.83
    Based on 2,004 reviews, last reviewed 11th May 2023
    No new 5 star reviews
    in the past 90 days
    50% decrease in 1 star reviews
    in the past 90 days
    See only 5 star reviews
    88%
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    10%
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    1%
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    Latest highest rating:

    4

    Would use this insurer again but renewal quote too expensive I don't know if it's because I claimed last year when my dog ripped her belly and leg but the premium has risen from £42.62 to £80.64 and I'm getting ... Read more Reviewed on: 5th May 2022
    Jem Mo's avatar
    Jem Mo

    Latest lowest rating:

    1

    Appalling Avoid. Rejects claims but happily takes your monthly payments. READ REVIEWS!!! Reviewed on: 11th May 2023
    Sandra Lewis 's avatar
    Sandra Lewis
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    About the Pet Insurance

    Thinking of insuring your pet with Purely Pets? Take a look at our customer reviews first to see if it's the right policy for you. Whether you're insuring your dog, cat, or exotic animal read our Purely Pets insurance reviews and see what others are saying. Already a Purely Pets insurance customer? Share your own experiences of insuring your pet, and help out others!

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    Purely Pets Pet Insurance reviews (2004)

    Appalling

    1
    Avoid. Rejects claims but happily takes your monthly payments. READ REVIEWS!!! Reviewed on: 11th May 2023
    Sandra Lewis 's avatar
    Sandra Lewis

    Please read before taking a policy

    1
    Please, please read this review before taking out insurance with this company. Claim numbers: 3154839, 3154827 Unfortunately, we had to have our mother’s two elderly dogs put to sleep as she pass away from a stroke and her dogs were too old and set in their ways to be rehomed, we tried so many places. We are now 5 months on and Purely Pets are still trying to find ways of not covering the vet and cremation costs. I have just had another call with them and they are now passing this over to their complaints department (again). The call handler I spoke with (Mark) was rude and raised his voice at me. He and Purely Vets, are now blaming the vets for not providing the correct information. Purely Pets are making what has been a difficult and stressful situation so much worse. You are meant to have insurance to help in these sorts of situations not make them more difficult. Reviewed on: 15th February 2023
    Kevin Wells's avatar
    Kevin Wells

    Dont pay out

    1
    This company wont pay out when your pets turn ill. You pay them every month and when the time comes to make a claim they will find any reason not to pay you Reviewed on: 27th January 2023
    Daniel Eshelby's avatar
    Daniel Eshelby

    Great onboarding experience, savings not worth the pain when trying to claim

    1
    When I first insured my 2 dogs with Purely Pets, I thought the initial onboarding experience was fantastic. I think I actually even left great feedback. However, the whole claim journey is nothing short of a farce! Painful, ZERO CUSTOMER SERVICE, constantly having to chase and spoon feed them the information (even though they had already had it several times). The only way to get a response is by shaming them on Twitter, and even then it's still not great. Honestly, the savings on the upfront insurance is not worth the pain of trying to make a claim Reviewed on: 15th November 2022
    Babz Cope's avatar
    Babz Cope

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