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Purely Pets: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.8 (2023 reviews)

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4.67

Based on 2,023 reviews, last reviewed 5th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024

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About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2023)

Please read before taking a policy

Please, please read this review before taking out insurance with this company. Claim numbers: 3154839, 3154827 Unfortunately, we had to have our mother’s two elderly dogs put to sleep as she pass away from a stroke and her dogs were too old and set in their ways to be rehomed, we tried so many places. We are now 5 months on and Purely Pets are still trying to find ways of not covering the vet and cremation costs. I have just had another call with them and they are now passing this over to their complaints department (again). The call handler I spoke with (Mark) was rude and raised his voice at me. He and Purely Vets, are now blaming the vets for not providing the correct information. Purely Pets are making what has been a difficult and stressful situation so much worse. You are meant to have insurance to help in these sorts of situations not make them more difficult. Reviewed on: 15th February 2023

Dont pay out

This company wont pay out when your pets turn ill. You pay them every month and when the time comes to make a claim they will find any reason not to pay you Reviewed on: 27th January 2023

Great onboarding experience, savings not worth the pain when trying to claim

When I first insured my 2 dogs with Purely Pets, I thought the initial onboarding experience was fantastic. I think I actually even left great feedback. However, the whole claim journey is nothing short of a farce! Painful, ZERO CUSTOMER SERVICE, constantly having to chase and spoon feed them the information (even though they had already had it several times). The only way to get a response is by shaming them on Twitter, and even then it's still not great. Honestly, the savings on the upfront insurance is not worth the pain of trying to make a claim Reviewed on: 15th November 2022

Avoid, only paid half of a £2k claim

a minute ago NEW To be honest, if I could rate zero stars I would. I paid for £15k lifetime cover and so far they've failed to settle the full amount of one claim minus excesses and the other claim has been ongoing for almost 3 months. Horrendous customer service, avoid at all costs!! Reviewed on: 19th August 2022

Absolute con

Did everything they could to avoid paying out for our dog who needed an operation despite having no history of injury. It took over four months to finally get just half of the money. Disgusted. Will be changing our cat’s insurance to a company with more compassion. Unfortunately we cannot change our dog’s as she has lifetime cover and won’t be covered for her condition anywhere else. Reviewed on: 13th August 2022

Wait till you have to make a claim!

Looks good on paper but once you make a claim all sorts of excuses come worming out of the documentation. Our payout was less than 50% of the claim - after excess! Reviewed on: 2nd August 2022

Would use this insurer again but renewal quote too expensive

I don't know if it's because I claimed last year when my dog ripped her belly and leg but the premium has risen from £42.62 to £80.64 and I'm getting much cheaper quotes elsewhere. Also it looks like I have to ring to cancel I was however happy with the ease of claiming - communication was poor but I received the expected payout. Reviewed on: 5th May 2022

Please do not use. Reviews are not left by people who claim

Wait over 4 weeks for a continuation claim then ask for full vet history which they had from the start. Now cancel the claim for us to start all over. Reviewed on: 13th April 2022

Absolutely horrendous

Absolutely horrendous. I've had pet insurance for over 20 years and this company is simply the worst. They take an absolute age to p[process any claim and try their hardest to avoid paying out. Communication is non-existent and any emails sent to them go unanswered. One of my cats died back in December and still they haven't completed the claim. They're excellent at taking the money but when it comes to claiming the customer service is absolutely appalling. All my policies are getting transferred to an alternative provider Reviewed on: 23rd March 2022

A simple claim made difficult by Purely Pets

Update: No longer responding to my emails now, great. I'm failing to understand why I was called (a month ago at the time of writing this - March 2022) about a confusion in my dog's claim that didn't even make sense to have that confusion in the first place after all the vets papers and even my dog's passport I provided (they basically couldn't figure out why my dog has no records with my old vets who I haven't been with since March 2020 when I moved house and perhaps because I only adopted my dog last year (Aug 2021), which obviously isn't before 2020), and still nothing further has been done with my claim. The claim is not a complicated one, it's so simple and easy. She had a pain, the vets investigated it, gave her some medication, and done! The online portal is shocking and each time I click to view the progress it loads the fletching claim page for ages and the says 'oops!'. When I do get through, the documents section says 'You've not uploaded any supporting documents yet' even though myself and the vets have emailed over everything. The claim section itself says 'This claim was created by an administrator using our management system.' so why hasn't the administrator uploaded all the documents we've sent? For such a small claim this is so much more hassle than its worth. And especially after weighing up that after excess fees I should only end up receiving a small amount of my claim money back, it really really really seems like a lot of hassle that's really not worth it, when you think of it that way. I'm so disappointed with my experience with purely pet insurance and can safely say I won't even be looking at that name again when it comes to renewing. I've been with the same provider since 2017 and really regret considering purely pet this time round. I can't wait for all this to be over. Reviewed on: 14th March 2022

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Purely Pets: Pet Insurance reviews

100% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Purely Pets: Pet Insurance now

Purely Pets Pet Insurance reviews (2023)

Please read before taking a policy

Dont pay out

Great onboarding experience, savings not worth the pain when trying to claim

Avoid, only paid half of a £2k claim

Absolute con

Wait till you have to make a claim!

Would use this insurer again but renewal quote too expensive

Please do not use. Reviews are not left by people who claim

Absolutely horrendous

A simple claim made difficult by Purely Pets

Review Purely Pets: Pet Insurance now

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