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Petguard: Pet Insurance reviews

Name: Pet Insurance
Rating: 1 (2 reviews)

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1.00

Based on 2 reviews, last reviewed 22nd May 2024

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Expensive and poor customer service My premium quote has gone up by 90% despite no claims and no changes except that my dog is now 6 rather than 5yrs old. I received the quote by email ... Read more Reviewed on: 22nd May 2024

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Looking for the right company to insure your pet? Read our Petguard reviews to get an idea of whether this company is right for your beloved. Our community of pet lovers shares their reviews of companies like Petguard so that you can find the best pet insurance companies yourself. Already had a policy with Petguard or any other pet insurance company? Leave a review of your own and help other pet owners!

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Petguard Pet Insurance reviews (2)

Expensive and poor customer service

My premium quote has gone up by 90% despite no claims and no changes except that my dog is now 6 rather than 5yrs old. I received the quote by email and by return email stated that I was not going to renew. I was then told that the email address I emailed them from (the one they sent the email to!!) did not match their records and that I needed to phone. With out taking annual leave I am unable to phone as I am working. I emailed back with a signed letter attached with my details etc. No acknowledgement except a further email to the address they say they have no record of telling me that they tried to call to discuss 'the issue' (not being able to call also means I cannot accept incoming calls whilst working!). I have emailed again and have sent a physical letter and will block direct debits. This is very poor from PetGuard. Even if they offered me a reduced premium, I'm afraid that their recent treatment of me shows that their customer service is poor, therefore I am not interested in their product. Reviewed on: 22nd May 2024

74% increase in premium!

Awful company, slow to settle claims, renewal premium increased by 74% after £1223 claim! Had to keep contacting them to settle claim, resulting in vet hassling us for payment! Awful, have raised a complaint and will be contacting the ombudsman as this can't be right. Go elsewhere! Reviewed on: 16th June 2023