Write a review

Petguard: Pet Insurance reviews

Name: Pet Insurance
Rating: 1 (2 reviews)

View other Petguard products

1.00

Based on 2 reviews, last reviewed 22nd May 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

5 star

4 star

3 star

2 star

100%

Latest highest rating:

N/A

This product has not received a review of either 4 or 5 stars.

Latest lowest rating:

1

Expensive and poor customer service My premium quote has gone up by 90% despite no claims and no changes except that my dog is now 6 rather than 5yrs old. I received the quote by email ... Read more Reviewed on: 22nd May 2024

Read all reviews Write a review

About the Pet Insurance

Looking for the right company to insure your pet? Read our Petguard reviews to get an idea of whether this company is right for your beloved. Our community of pet lovers shares their reviews of companies like Petguard so that you can find the best pet insurance companies yourself. Already had a policy with Petguard or any other pet insurance company? Leave a review of your own and help other pet owners!

Review Petguard: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Petguard Pet Insurance reviews (2)

Expensive and poor customer service

My premium quote has gone up by 90% despite no claims and no changes except that my dog is now 6 rather than 5yrs old. I received the quote by email and by return email stated that I was not going to renew. I was then told that the email address I emailed them from (the one they sent the email to!!) did not match their records and that I needed to phone. With out taking annual leave I am unable to phone as I am working. I emailed back with a signed letter attached with my details etc. No acknowledgement except a further email to the address they say they have no record of telling me that they tried to call to discuss 'the issue' (not being able to call also means I cannot accept incoming calls whilst working!). I have emailed again and have sent a physical letter and will block direct debits. This is very poor from PetGuard. Even if they offered me a reduced premium, I'm afraid that their recent treatment of me shows that their customer service is poor, therefore I am not interested in their product. Reviewed on: 22nd May 2024

74% increase in premium!

Awful company, slow to settle claims, renewal premium increased by 74% after £1223 claim! Had to keep contacting them to settle claim, resulting in vet hassling us for payment! Awful, have raised a complaint and will be contacting the ombudsman as this can't be right. Go elsewhere! Reviewed on: 16th June 2023

Review Petguard: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Petguard: Pet Insurance reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

N/A

Latest lowest rating:

1

About the Pet Insurance

Review Petguard: Pet Insurance now

Petguard Pet Insurance reviews (2)

Expensive and poor customer service

74% increase in premium!

Review Petguard: Pet Insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024