Waggel: Pet Insurance reviews

4.87
Based on 1,230 reviews, last reviewed 22nd Aug 2023
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Amazing Everyone I spoke to is so friendly and the cost is amazing for the the amount covered Reviewed on: 10th October 2022
RhysT's avatar
RhysT

Latest lowest rating:

1

Happy to take your money, BUT will do everything to avoid paying out We've been a Waggel customer for some time, we went with them due to their (now questionable) online reviews and how easy it was to sign up. The whole... Read more Reviewed on: 22nd August 2023
Tim Johnson's avatar
Tim Johnson

About the Pet Insurance

Before taking out a new pet insurance policy, check customer reviews to be confident that the provider is reputable. We’ve got plenty of Waggel pet insurance reviews to help you understand more about the provider.

Waggel provides pet insurance for cats and dogs. Unlike many insurers, Waggel does not offer different types of policies but instead offers one all-inclusive policy. The policy provides access to 24/7 vet video calls as well as consultations with behaviour and nutrition specialists. Waggel policyholders can benefit from a simplified online claims process, as well as new rewards and perks every month.

If Waggel sounds like the right insurer for you, gain valuable insight into the provider by reading our Waggel pet insurance reviews. Find out how satisfied customers have been with the all-inclusive policy. Learn more about the claims process and how simple policyholders have found it. Find out why customers chose Waggel and whether they would renew their policy with the provider. All of this and more can be found in the reviews on Smart Money People.

Have you had a pet insurance policy with Waggel? Share your experience by writing an honest review and help other pet owners doing their research. Tell us why you chose Waggel as your pet insurance provider, and whether it has lived up to your expectations. Tell us what animal you insured and how secure you have found the all-inclusive policy. If you’ve had experience with the customer service team or claims process, share details with our Smart Money People community. Whether good or bad, leave a Waggel pet insurance review today. Together, we can help people like you make better financial decisions.

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Waggel Pet Insurance reviews (1230)

Happy to take your money, BUT will do everything to avoid paying out

1
We've been a Waggel customer for some time, we went with them due to their (now questionable) online reviews and how easy it was to sign up. The whole sales process was a slick as can be - it was really easy to sign up and start paying. The problems started though when our dog was diagnosed with an allergy condition that would require a series of monthly injections. We called Waggel, and they said not a problem - but rather than claim each time, just let them build up and claim 6 months worth. So we let them build up, and now came to make the claim - and this is where it went downhill. We sent all our vet info and medical history. This confirms the dog hadn't been diagnosed with any allergy condition prior to the policy starting out. BUT, the claim was rejected on the grounds that several years ago our dog had an ear infection. Waggel had looked for ANY lame reason not to pay the claim out, so if your dog has had anything (even an ear infection) in the past - then I would not advise insuring with Waggel. They're clearly one of those online companies who make a fortune from people who never claim, but when it comes to actually paying up - they will leave you high and dry. Literally money for nothing. Reviewed on: 22nd August 2023
Tim Johnson's avatar
Tim Johnson

Amazing

5
Everyone I spoke to is so friendly and the cost is amazing for the the amount covered Reviewed on: 10th October 2022
RhysT's avatar
RhysT

What's the point in having g pet insurance

1
Absolutely no point in having pet insurance you'd be better off sticking some money away in an account and paying in each month! Waggel simply look for excuses not to pay out. How can you be 100% alert or never ever let your dog off the lead for a run. An excuse will always be found not to pay out as accidents happen as we are human and make mistakes. In my case it was a boy racer in a usually quiet spot. I'm so lucky it wasn't more serious. They are also going to decline our claim for treatment as out pups first season went on for many weeks. She needed painful injections to bring her out of it. Waggel say we should have had her dressed before her first season and that the vets notes said we hadn't decided whether to let her have pups. Even though the vets notes will also say, because of this situation, we were going to have her dressed once things had settled. Sadly I would also say be very careful what you tell vets as honesty is not valued. Before we made either claim our monthly premium was going up £5 so really what is the point. Reviewed on: 8th February 2022

Poor attitude when a claim was made, Bought by many much fairer.

1
Two claims made for a sick dog and both denied based on unproven vet claims as stated by them. Avoid and go with an insurer who will pay out when a claim is made. Reviewed on: 26th January 2022

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