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Waggel: Pet insurance reviews

View other Waggel products
4.10
Based on 1,261 reviews, last reviewed 28th Oct 2026
700% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Fantastic insurance company I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put a claim in, they have paid out wi... Read more Reviewed on: 13th October 2026
Danielle O'Bray's avatar
Danielle O'Bray

Latest lowest rating:

1

I’m extremely disappointed with Waggel and have comp... I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal proble... Read more Reviewed on: 28th October 2026
Olivia H's avatar
Olivia H
Visit provider site Read all reviews Write a review

About this product

Waggel offers lifetime pet insurance policies that cover the big stuff like dental care, cancer and diabetes.

Waggel gives all members access to 24/7 vet care, a triage service, behaviour and nutrition support.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

Review Waggel: Pet insurance now

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Waggel Pet insurance reviews (1261)

I’m extremely disappointed with Waggel and have comp...

1
I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal problems, and her vet recommended an ultrasound to investigate the cause and rule out serious conditions. Waggel refused to cover the investigation because the symptoms *could* be related to her pre-existing skin allergies, despite the cause not being confirmed and Daisy having no history of gastrointestinal problems during the 6 years she has had allergies. Since then, Daisy has had two further episodes of vomiting blood, requiring emergency veterinary treatment and around £2,000 in additional costs. I’m still waiting for clarity on what will be covered, and her vet has recommended further investigations. I pay for lifetime cover specifically so I can get my dog the care she needs without worrying that claims will be rejected based on an unconfirmed connection. Instead, I’ve spent hours disputing decisions and gathering evidence while facing significant costs and uncertainty about Daisy’s health. This has been incredibly stressful, and I don’t feel reassured or protected by the policy I pay for. I’ve had to challenge Waggel over previous claims too, which only adds to my concerns. I’m now taking my complaint to the Financial Ombudsman Service because I believe the decision needs an independent review. Based on my experience so far, I would urge other pet owners to read the exclusions carefully and consider how the insurer might interpret them when a new condition develops. I expected much better from a lifetime policy. Do not use Waggel if you care for your pet. Reviewed on: 28th October 2026
Olivia H's avatar
Olivia H

Fantastic insurance company

5
I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put a claim in, they have paid out within 2 weeks. I also get the Joii vet app with them so I have access to a vet 24/7 and that in itself has been and absolute Godsend. Reviewed on: 13th October 2026
Danielle O'Bray's avatar
Danielle O'Bray

Great triage system with an app which is super helpf...

5
Great triage system with an app which is super helpful and not always pushing for vet visits. Reasonable price but I do have quite a high excess to get that. Easy set up and billing experience Reviewed on: 2nd September 2026
Dan-'s avatar
Dan-

Excellent pet insurance offer, greet value coverage...

5
Excellent pet insurance offer, greet value coverage and options for my cat, very happy with them. Reviewed on: 2nd September 2026
Jess S's avatar
Jess S

Wonderful easy to use service.

5
Waggel have very good and clearly laid out simple pricing. Their policy documents are very clear. They have an easy to use clear service. When I have had occasion to contact them responses have been quick Overall excellent and I would highly recommend them. Reviewed on: 20th August 2026
John Dabill's avatar
John Dabill

I haven’t had any problems with Waggel.

5
I haven’t had any problems with Waggel. It’s cheap, I know they’ve got my back and they also send in offers regularly for other pet related products which is good. The only thing is, I don’t really have anything else to compare it to because I’ve only ever used them but yeah, good experience so far. Reviewed on: 20th August 2026
db 's avatar
db

Waggel are wonderful

5
Waggel have been an absolute Godsend. I have insurance with them for my cats and dog. I can talk to a vet 24/7 and they are fantastic. I would never insure my pets with anyone else. They also cover dental! Phenomenal! Reviewed on: 20th August 2026
Danielle O'Bray's avatar
Danielle O'Bray

Great Pet Insurance company

4
Last year my pet needed several rounds of antibiotics and tests and needed 2 surgeries. It was so easy to make a claim and add on each additional treatment. They covered everything until I reached the limit. It made a very stressful situation that bit easier. Reviewed on: 20th August 2026
M F's avatar
M F

No hassle claim process

5
Had to make a claim which was straightforward and without hassle. Reviewed on: 20th August 2026
Joanne Mayer's avatar
Joanne Mayer

Triage service sucks

1
They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you visit a vet first and don’t do the digital call they will not pay out the claim. Terrible experience. Reviewed on: 31st July 2026
Ken B's avatar
Ken B

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