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Review of the Waggel, Pet insurance:

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Waggel will add "triage" to your policy without aski...

Waggel will add "triage" to your policy without asking, then refuse to remove it when you notice. ONly way to remove it is to cancel and restart the policy which will then make all health issues that arose during the first policy preexisting and they refuse to pay out. scam artists. they don't tell you any of this and refuse to help at all Reviewed on: 18th June 2025

Reply from Waggel Hi there, We’re really sorry to read this. Triage isn’t added to policies without choice, it’s an option that can be selected when setting up or renewing cover, and it’s shown in the policy details and documents. When triage is included, premiums are usually lower. Because insurance works on continuous cover, changing certain policy features mid-term can sometimes require starting a new policy, which can affect how pre-existing conditions are assessed. This isn’t intended to disadvantage anyone, it’s a standard part of how insurance policies operate and how cover is applied consistently. We’re sorry this wasn’t clear or felt unhelpful when you contacted us, and your feedback about how this was explained has been shared with the team. Thanks, The Waggel Team Response date: 20th February 2026

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