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Waggel: Pet Insurance reviews

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4.73
Based on 1,242 reviews, last reviewed 15th Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
jake_sandford's avatar
jake_sandford

Latest lowest rating:

1

Terrible company, would not recommend We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog nee... Read more Reviewed on: 15th April 2025
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Rachel G
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About this product

Before taking out a new pet insurance policy, check customer reviews to be confident that the provider is reputable. We’ve got plenty of Waggel pet insurance reviews to help you understand more about the provider.

Waggel provides pet insurance for cats and dogs. Unlike many insurers, Waggel does not offer different types of policies but instead offers one all-inclusive policy. The policy provides access to 24/7 vet video calls as well as consultations with behaviour and nutrition specialists. Waggel policyholders can benefit from a simplified online claims process, as well as new rewards and perks every month.

If Waggel sounds like the right insurer for you, gain valuable insight into the provider by reading our Waggel pet insurance reviews. Find out how satisfied customers have been with the all-inclusive policy. Learn more about the claims process and how simple policyholders have found it. Find out why customers chose Waggel and whether they would renew their policy with the provider. All of this and more can be found in the reviews on Smart Money People.

Have you had a pet insurance policy with Waggel? Share your experience by writing an honest review and help other pet owners doing their research. Tell us why you chose Waggel as your pet insurance provider, and whether it has lived up to your expectations. Tell us what animal you insured and how secure you have found the all-inclusive policy. If you’ve had experience with the customer service team or claims process, share details with our Smart Money People community. Whether good or bad, leave a Waggel pet insurance review today. Together, we can help people like you make better financial decisions.

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Waggel Pet Insurance reviews (1242)

Insurance made for this era!

5
Easy to use , no fuss and reliable insurance. Finally a company that feels like it's there for you and your pet and not for your money. Reviewed on: 17th September 2020
NIamh's avatar
NIamh

New Family Pet

5
Choosing pet insurance for the first time was a minefield. Waggel was clear and easy to understand. Reviewed on: 17th September 2020
Jo's avatar
Jo

Excellent insurance

5
Really affordable insurance which includes dental! Would highly recommend Reviewed on: 17th September 2020
Scarlet 's avatar
Scarlet

Excellent Customer Service

5
Excellent customer service - I get to speak to someone within minutes rather than waiting hours on hold, their membership perks are wonderful and have introduced me to some excellent companies! I genuinely feel as though they care about Hector as an individual, in the same way my vet does, rather than an insured piece of property. Reviewed on: 17th September 2020
Emily's avatar
Emily

Great insurance, perfect for my kitty

5
I don't need to say much, everything I have experienced so far has been top notch! Thanks! Reviewed on: 17th September 2020
Sarah Lorraine Gates's avatar
Sarah Lorraine Gates

'Paws for thought'

5
As a new doggie owner I was concerned that I did my very best for the pooch that was about to join our family. There are SO many websites and companies out there that it can seem very overwhelming. Waggel was easy to use and understand. I love the updates that I receive and the website has some excellent information. I feel that we are in good hands! Reviewed on: 17th September 2020
Sarah's avatar
Sarah

Frictionless to deal with, peerless customer service

5
Having transferred to Waggel after a negative first experience with another insurer, it was with some trepidation I entered into my first claim with Waggel. I needn't have worried. The process of raising a claim was so easy, a very brief simple online submission was all that was required to get things moving, and Waggel did the rest. No manual filling in of paperwork and dropping this off at the vets as I had to do previously. When I needed to contact customer service when the vet had an issue, it was easy to do so via the online chat on my mobile. The customer service experience was excellent, with the Waggel rep just telling me not to worry, he'd call the vet directly and sort everything out. Which was exactly what he did, and the claim was processed quickly and painlessly. Highly recommend. Reviewed on: 17th September 2020
Mr S's avatar
Mr S

Forward thinking insurance provider who care about your pets

5
Very impressed with Waggel so far. Excellent extras included that are genuinely helpful sets them apart from other providers. The price is very competitive and they really care about your pets. Reviewed on: 17th September 2020
Sally Anne Lawrence's avatar
Sally Anne Lawrence

Expensive, but easy to use and comprehensive cover

5
The process of applying for this insurance was honestly second to none. I did it in my 10-minute lie-in before dragging myself out of bed for work. Done and dusted and my two cats were sorted for lifetime cover starting within 14 days. The rewards were a bit out of my price range, but certainly more than I've seen from other providers and I certainly have a look now and again. The only thing that could improve my impression of Waggel would be an app! :) Reviewed on: 17th September 2020
Chel's avatar
Chel

Very helpful and prompt company.

4
Website was informative and it was easy to sign up for insurance. I wanted some advice and they were quick to respond and it felt you were talking to a friend. Their chat line was excellent and I had a follow up email to make sure I was happy with the advice I was given. A very professional company. Will definitely recommend them to my friends. Reviewed on: 17th September 2020
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Carol

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