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Waggel: Pet insurance reviews

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4.72
Based on 1,244 reviews, last reviewed 7th Aug 2025
100% decrease in 5 star reviews
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100% increase in 1 star reviews
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Latest highest rating:

5

Easy experience, and good deal. Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really g... Read more Reviewed on: 25th March 2025
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jake_sandford

Latest lowest rating:

1

Scam insurance, great until you make a claim. Initially I was really happy with how good their website was to use, how good the price was and everything seemed great that was until making a claim ... Read more Reviewed on: 7th August 2025
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RC
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About this product

Waggel offer lifetime pet insurance policies.

There’s a £0 excess option available and you can get free vet, behaviour and nutritionist video calls as part of your Waggle pet insurance policy. Waggel cover treatment costs associated with dental-related accidents and illnesses.

Waggel pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Waggel before, you can also leave a review and share your experience.

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Waggel Pet insurance reviews (1244)

No forms!

5
Easy and straightforward with no forms. Reviewed on: 17th September 2020
Nicola Holmwood's avatar
Nicola Holmwood

Happy Pusy

5
Easy to navigate site, good price, friendly staff Reviewed on: 17th September 2020
Andy's avatar
Andy

Insurance made for this era!

5
Easy to use , no fuss and reliable insurance. Finally a company that feels like it's there for you and your pet and not for your money. Reviewed on: 17th September 2020
NIamh's avatar
NIamh

New Family Pet

5
Choosing pet insurance for the first time was a minefield. Waggel was clear and easy to understand. Reviewed on: 17th September 2020
Jo's avatar
Jo

Excellent insurance

5
Really affordable insurance which includes dental! Would highly recommend Reviewed on: 17th September 2020
Scarlet 's avatar
Scarlet

Excellent Customer Service

5
Excellent customer service - I get to speak to someone within minutes rather than waiting hours on hold, their membership perks are wonderful and have introduced me to some excellent companies! I genuinely feel as though they care about Hector as an individual, in the same way my vet does, rather than an insured piece of property. Reviewed on: 17th September 2020
Emily's avatar
Emily

Great insurance, perfect for my kitty

5
I don't need to say much, everything I have experienced so far has been top notch! Thanks! Reviewed on: 17th September 2020
Sarah Lorraine Gates's avatar
Sarah Lorraine Gates

'Paws for thought'

5
As a new doggie owner I was concerned that I did my very best for the pooch that was about to join our family. There are SO many websites and companies out there that it can seem very overwhelming. Waggel was easy to use and understand. I love the updates that I receive and the website has some excellent information. I feel that we are in good hands! Reviewed on: 17th September 2020
Sarah's avatar
Sarah

Frictionless to deal with, peerless customer service

5
Having transferred to Waggel after a negative first experience with another insurer, it was with some trepidation I entered into my first claim with Waggel. I needn't have worried. The process of raising a claim was so easy, a very brief simple online submission was all that was required to get things moving, and Waggel did the rest. No manual filling in of paperwork and dropping this off at the vets as I had to do previously. When I needed to contact customer service when the vet had an issue, it was easy to do so via the online chat on my mobile. The customer service experience was excellent, with the Waggel rep just telling me not to worry, he'd call the vet directly and sort everything out. Which was exactly what he did, and the claim was processed quickly and painlessly. Highly recommend. Reviewed on: 17th September 2020
Mr S's avatar
Mr S

Forward thinking insurance provider who care about your pets

5
Very impressed with Waggel so far. Excellent extras included that are genuinely helpful sets them apart from other providers. The price is very competitive and they really care about your pets. Reviewed on: 17th September 2020
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Sally Anne Lawrence

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