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Pet Protect: Pet Insurance reviews

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3.53
Based on 31 reviews, last reviewed 6th Dec 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
62%
See only 4 star reviews
13%
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6%
2 star
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0%
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19%

Latest highest rating:

4

I found their sign up straightforward with easy rene... I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all of my dealings with them ha... Read more Reviewed on: 14th October 2024
Courtney T's avatar
Courtney T

Latest lowest rating:

1

Just joined PetProtect to cover my 14 week old puppy. Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which you aren’t... Read more Reviewed on: 6th December 2024
Laurel G's avatar
Laurel G
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About this product

Before choosing your new insurer, check customer reviews to gain valuable insight into the provider and its policies. We collect Pet Protect pet insurance reviews to help you make an informed decision.

Pet Protect offers insurance policies for cats and dogs, with the choice between Lifetime Care or Condition Care. There’s also an additional product, PetConnect, that provides policyholders with access to 24/7 veterinary advice.

If you’re considering a policy with Pet Protect, learn more about what you can expect by reading our reviews. Find out what animal customers have insured with Pet Protect and if they have been satisfied throughout. Learn more about the PetConnect add-on and whether policyholders have found it useful. Find out about the claims process and how easy customers have found it. Check out the Pet Protect pet insurance reviews on Smart Money People.

Have you had a pet insurance policy with Pet Protect? Did you insure a dog or cat, and which policy did you choose? If you have PetConnect cover, have you used the vet support, and if so, were you satisfied with the service? Would you renew your policy and recommend the provider to family and friends? Whether good or bad, write an honest Pet Protect pet insurance review today. Together, we can help people like you make better financial decisions.

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Pet Protect Pet Insurance reviews (31)

Just joined PetProtect to cover my 14 week old puppy.

1
Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which you aren’t covered- my puppy was roughly 4/5 hours away from being covered and out of this two week period yet PetProtect are adamant in not paying out despite being so close, and describe it as a ‘pre-existing condition’ for 5 hours! Very petty, and due to lose a customer that may of been with them (hopefully) 10+ years! Wish I went with a company with a little more compassion, but thats insurance companies for you. Reviewed on: 6th December 2024
Laurel G's avatar
Laurel G

I found their sign up straightforward with easy rene...

4
I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all of my dealings with them have been satisfactory. Reviewed on: 14th October 2024
Courtney T's avatar
Courtney T

Dreadful Experience

1
Dreadful experience with Pet Protect. I had insured my labrador with them for over 7 years. We discovered she has lumps which the vet advised were potentially cancerous and having spoken to Pet Protect customer services agreed we could go ahead with an operation. After the operation we were advised that the type of cancer was not not covered and we had to pay for the whole treatment. This was all incredibly distressing. Reviewed on: 7th September 2023
christian brooks's avatar
christian brooks

Had to cancel as renew price too high

3
Had to cancel as renew price too high, yet when I went on comparison site they were offering sane cover just £50 cheaper! I spoke to an adviser about this and they said they couldn’t do anything about it, so I ended up not auto renewing and set up a new policy. If this happens again next year I will try diff company regardless of the price! Reviewed on: 4th July 2023
Kerrie Jacklin's avatar
Kerrie Jacklin

Great service

5
Very quick and easy to process. Great value Reviewed on: 3rd July 2023
Karen Shaw Mowbray's avatar
Karen Shaw Mowbray

Economically good

4
Obviously not used service yet and hope not to, but sems far better value than my last insurer Reviewed on: 3rd July 2023
Len Milner's avatar
Len Milner

Shocking company with uneducated staff

1
Steer clear of this company! We insured our girl with them 8 years ago, started at 45 a month went up to just short of 140 a month by the point of cancelling, each claim we made was declined! Before the last operation my partner spoke to an advisor who informed that asking as the condition (lump in groin area) had not had treatment in the last 6 months we would be covered! No mention of the small (tiny) print that only if the dog is neutered! When this was raised we was told this isn't something the staff know! I'd like to know why, surely it's their jobs to know the policy inside out or explore that it the don't before telling you you are covered! Over the last 8 years we've put nearly 10,000 pound in and also had to cover 10,000 of operation varying from cruciate damage, hydro, ear operation and then the latest being a non cancerous lump removed! I could go on and on about how shocking they are but I'll let you make your own mind up when putting your precious pet into the hands of a company who will leave you high and dry when you need them! No pet is protected with this company!! Reviewed on: 5th June 2023
Netty's avatar
Netty

purchase of pet insurance

5
I found it easy to purchase the pet insurance and felt it gave good overall cover. Reviewed on: 5th May 2023
petprotect's avatar
petprotect

Straight forward cover

5
Fortunately we haven’t had to claim yet, but it was simple to set up with great choices depending of the level of cover needed. Excellent value and the 24/7 bet/nurse for advice is brilliant. Reviewed on: 4th May 2023
jodie bryan's avatar
jodie bryan

Excellent value

5
Can't fault Pet Protect insurance for our puppy Eddie. Good price for what we need, highly recommended. Happy owners indeed! Thanks Reviewed on: 4th May 2023
Ancilla Roberts's avatar
Ancilla Roberts

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