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Pet Protect reviews

Pet Protect logo
Rated Good 3.56/5

Pet Protect reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 31 product reviews

Average score of 3.56/5
5 star
62%
4 star
13%
3 star
6%
2 star
0%
1 star
19%
Reviews for Pet Protect have trended negatively over the past 90 days

Latest positive rating

4/5

I found their sign up straightforward with easy rene...

I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all... I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all of my dealings with them have been satisfactory. Read more Read less

{"display":"Courtney T","full_name":"Courtney T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Courtney T 14th October 2024

Latest negative rating

1/5

Just joined PetProtect to cover my 14 week old puppy.

Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which... Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which you aren’t covered- my puppy was roughly 4/5 hours away from being covered and out of this two week period yet PetProtect are adamant in not paying out despite being so close, and describe it as a ‘pre-existing condition’ for 5 hours! Very petty, and due to lose a customer that may of been with them (hopefully) 10+ years! Wish I went with a company with a little more compassion, but thats insurance companies for you. Read more Read less

{"display":"Laurel G","full_name":"Laurel G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Laurel G 6th December 2024

About Pet Protect

Pet Protect offer pet insurance for your kitten, puppy, dog, or cat. If you're looking for Pet Protect reviews, then here at Smart Money People, we collect pet insurance reviews from customers just like you. Take a look below to see what customers are saying about Pet Protect, or if you already have had a policy with Pet Protect - leave your own review and help others!

Pet Protect at a glance

Reviews for Pet Protect

Showing 11 of 31 company reviews Last reviewed within 7 days

Just joined PetProtect to cover my 14 week old puppy.

Pet Insurance 6th December 2024

Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which... Just joined PetProtect to cover my 14 week old puppy. Unfortunately he came down with a sickness yesterday. Theres a 15 day period in which you aren’t covered- my puppy was roughly 4/5 hours away from being covered and out of this two week period yet PetProtect are adamant in not paying out despite being so close, and describe it as a ‘pre-existing condition’ for 5 hours! Very petty, and due to lose a customer that may of been with them (hopefully) 10+ years! Wish I went with a company with a little more compassion, but thats insurance companies for you. Read more Read less

Rated Terrible 1/5
Read more product reviews

I found their sign up straightforward with easy rene...

Pet Insurance 14th October 2024

I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all... I found their sign up straightforward with easy renewal. I have not had to claim (and hope I never have to) but so far all of my dealings with them have been satisfactory. Read more Read less

Rated Good 4/5
Read more product reviews
  • 1/5

    Dreadful Experience

    Dreadful experience with Pet Protect. I had insured my labrador with them for over 7 years. We discovered she has lumps which the vet advised... Dreadful experience with Pet Protect. I had insured my labrador with them for over 7 years. We discovered she has lumps which the vet advised were potentially cancerous and having spoken to Pet Protect customer services agreed we could go ahead with an operation. After the operation we were advised that the type of cancer was not not covered and we had to pay for the whole treatment. This was all incredibly distressing. Read more Read less

  • 3/5

    Had to cancel as renew price too high

    Had to cancel as renew price too high, yet when I went on comparison site they were offering sane cover just £50 cheaper! I spoke... Had to cancel as renew price too high, yet when I went on comparison site they were offering sane cover just £50 cheaper! I spoke to an adviser about this and they said they couldn’t do anything about it, so I ended up not auto renewing and set up a new policy. If this happens again next year I will try diff company regardless of the price! Read more Read less

  • 5/5

    Great service

    Very quick and easy to process. Great value

  • 4/5

    Economically good

    Obviously not used service yet and hope not to, but sems far better value than my last insurer

  • 1/5

    Shocking company with uneducated staff

    Steer clear of this company! We insured our girl with them 8 years ago, started at 45 a month went up to just short of... Steer clear of this company! We insured our girl with them 8 years ago, started at 45 a month went up to just short of 140 a month by the point of cancelling, each claim we made was declined! Before the last operation my partner spoke to an advisor who informed that asking as the condition (lump in groin area) had not had treatment in the last 6 months we would be covered! No mention of the small (tiny) print that only if the dog is neutered! When this was raised we was told this isn't something the staff know! I'd like to know why, surely it's their jobs to know the policy inside out or explore that it the don't before telling you you are covered! Over the last 8 years we've put nearly 10,000 pound in and also had to cover 10,000 of operation varying from cruciate damage, hydro, ear operation and then the latest being a non cancerous lump removed! I could go on and on about how shocking they are but I'll let you make your own mind up when putting your precious pet into the hands of a company who will leave you high and dry when you need them! No pet is protected with this company!! Read more Read less

    {"display":"Netty","full_name":"Netty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Netty 5th June 2023
  • 5/5

    purchase of pet insurance

    I found it easy to purchase the pet insurance and felt it gave good overall cover.

  • 5/5

    Straight forward cover

    Fortunately we haven’t had to claim yet, but it was simple to set up with great choices depending of the level of cover needed. Excellent... Fortunately we haven’t had to claim yet, but it was simple to set up with great choices depending of the level of cover needed. Excellent value and the 24/7 bet/nurse for advice is brilliant. Read more Read less

  • 5/5

    Excellent value

    Can't fault Pet Protect insurance for our puppy Eddie. Good price for what we need, highly recommended. Happy owners indeed! Thanks

  • 1/5

    DIDNT PAY OUT FULLY

    Despite us having a £4000 pay out limit for dog Heath care Our vet bill was £4200 we received around £1300 in total . Be careful what you sign for

    Products from Pet Protect

    Showing all products offered by Pet Protect

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