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Petplan reviews

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Rated Excellent 4.82/5

Petplan reviews

Verified business

Review summary

People rate this company as Excellent based on 2,296 product reviews

Average score of 4.82/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Petplan have trended negatively over the past 90 days

Latest positive rating

4/5

Generally great service and quick payouts, price hik...

Generally great service and quick payouts, price hikes each policy year are a bit excessive.

{"display":"Francesca L","full_name":"Francesca L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1071410.png"}}'s avatar
Pet Insurance
Francesca L 15th October 2024

Latest negative rating

1/5

Reassuring

The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a... The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 star rating Thanks petplan Read more Read less

{"display":"Susan S","full_name":"Susan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Susan S 7th September 2024

About Petplan

Since Petplan's inception in 1976, Petplan's priority has been to keep the nation's pets healthy and their owners happy. By offering the very best pet insurance policies and great customer service they have helped millions of owners get their beloved pets back on their feet following illness and injury. Smart Money People is the place for Petplan reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Petplan at a glance

Reviews for Petplan

Showing 11 of 2296 company reviews

Generally great service and quick payouts, price hik...

Pet Insurance 15th October 2024

Generally great service and quick payouts, price hikes each policy year are a bit excessive.

Rated Good 4/5
Read more product reviews

Good advice, easy to make a claim

Pet Insurance 14th October 2024

Good advice, easy to make a claim

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Affordable 5 star cover

    My cat Sooty had a couple of accidents when she was a young cat and she was expertly looked after by Harbour Vets in Portsmouth... My cat Sooty had a couple of accidents when she was a young cat and she was expertly looked after by Harbour Vets in Portsmouth and Archway Vets in Petersfield and knowing that she was covered by Petplan took a lot of the worry out of what was a very stressful time. The vetinary staff were very helpful when we made our claim. Read more Read less

    {"display":"Roger G","full_name":"Roger G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Roger G 25th September 2024
  • 1/5

    Reassuring

    The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a... The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 star rating Thanks petplan Read more Read less

    {"display":"Susan S","full_name":"Susan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Susan S 7th September 2024
  • 5/5

    Marley's insurance

    I have been with petplan for 13 years now

    {"display":"Daniel B","full_name":"Daniel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Daniel B 27th August 2024
  • 5/5

    Grateful to Petplan for 8 extra years and counting.

    When the vet wanted to put our dog down at 2, Petplan Covered For Life enabled us to get a 2nd opinion, specialist referral & excellent treatment. He is now nearly 10!

    {"display":"Beth S","full_name":"Beth S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Beth S 26th August 2024
  • 5/5

    Been with petplan 29yrs best pet insurance around .

    Would recommend petplan life insurance. 29yrs ive been with them and have always had good service .Knowing my cats are covered for illnesses and conditions... Would recommend petplan life insurance. 29yrs ive been with them and have always had good service .Knowing my cats are covered for illnesses and conditions for life .My policies are automatically renewed and having my petplan its so easy to track claims and down load policies etc .I find petplan good value and excellent service . Read more Read less

    {"display":"J neeton","full_name":"J neeton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    J neeton 26th August 2024
  • 4/5

    Expensive and doesn't value loyal customers

    Got a quote for 2 new puppies. Have an adult with Pet plan already. Was too expensive so waited about 3 weeks to next pay... Got a quote for 2 new puppies. Have an adult with Pet plan already. Was too expensive so waited about 3 weeks to next pay day went back for another quote and it had gone up £7 Which I thought was a bit much so haven't taken up looking elsewhere. When I queried was told was their best price. I have insured several dogs over last 20 years and never claimed customer service and rewards for loyalty not given so time to ditch and look elsewhere. Never insured my dogs with anyone else bit feel not valued Read more Read less

    {"display":"Julie R","full_name":"Julie R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1054663.png"}}'s avatar
    Pet Insurance
    Julie R 24th August 2024
  • 5/5

    Always excellent costumer service if I have a query.

    Always excellent costumer service if I have a query. Always very helpful when I have had to put a claim in. Nice that my vets... Always excellent costumer service if I have a query. Always very helpful when I have had to put a claim in. Nice that my vets can put a claim in on my behalf without any questions asked. Read more Read less

    {"display":"Catherine ","full_name":"Catherine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Catherine 23rd August 2024
  • 5/5

    Terrific company

    Claiming is a breeze and claims are paid within a few days. Very impressive service.

    {"display":"Adrian Smith","full_name":"Adrian Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/538916.png"}}'s avatar
    Pet Insurance
    Adrian Smith 23rd August 2024
  • 5/5

    Right cover right price.

    Really helpful in ensuring you have the right cover. Knowledgeable staff who understand pet and owner needs. We have cover for life for the dog... Really helpful in ensuring you have the right cover. Knowledgeable staff who understand pet and owner needs. We have cover for life for the dog and lower level cover for a pony because we don’t do a lot with him. Read more Read less

    {"display":"Janet W","full_name":"Janet W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Janet W 22nd August 2024

    Products from Petplan

    Showing all products offered by Petplan

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