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Review of the Petplan, Pet insurance:

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Stay away to avoid Heartbreak in time of need!

We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £180 a month for our 11-year-old mixed-breed dog. We had never made a single claim until recently, when my girl needed emergency surgery. The surgery took place weeks ago, and to this day, they still haven't made a decision or reimbursed the vet clinic. Furthermore, our second claim for a holiday cancellation, which we had to cancel after receiving the devastating diagnosis that our girl only had a month to live, was completely rejected. This was despite providing all the necessary documentation for a claim of just £266. To make matters worse, after we appealed, a manager explicitly admitted a mistake was made and reopened the claim, only for them to reject it a second time based on the exact same arbitrary excuse. To make matters worse, my sweet girl has since passed away, and of course, they provide absolutely no help with cremation or euthanasia costs. A company that ignores you, makes mistakes, and makes your life harder during a time of grief definitely doesn't deserve anyone’s money. You are much better off putting that money into a savings account over the years than relying on their services. Please avoid them at all costs!!! Formal Financial Ombudsman Service (FOS) complaint pending. Reviewed on: 20th July 2026

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