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Waggel reviews

Waggel's logo
Rated Good • 4.11/5

Waggel reviews

Verified business Last reviewed within 14 days
See more on their website Write a review
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Offers referral rewards for introducing friends and family
    Offers referral rewards for introducing friends and family

Review summary

People rate this company as Good based on 1,261 product reviews

Average score of 4.11/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for Waggel have trended positively over the past 90 days

Latest positive rating

5.00/5

Fantastic insurance company

I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put... I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put a claim in, they have paid out within 2 weeks. I also get the Joii vet app with them so I have access to a vet 24/7 and that in itself has been and absolute Godsend. Read more Read less

{"display":"Danielle O'Bray","slug":"user1791874377","deleted_at":null,"created_at":"2026-10-13T06:52:57.000000Z","updated_at":"2026-10-13T06:52:57.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":"Danielle","last_name":"O'Bray","full_name":"Danielle O'Bray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767416.png"}}'s avatar

Latest negative rating

1.00/5

I’m extremely disappointed with Waggel and have comp...

I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal problems, and her vet recommended... I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal problems, and her vet recommended an ultrasound to investigate the cause and rule out serious conditions. Waggel refused to cover the investigation because the symptoms *could* be related to her pre-existing skin allergies, despite the cause not being confirmed and Daisy having no history of gastrointestinal problems during the 6 years she has had allergies. Since then, Daisy has had two further episodes of vomiting blood, requiring emergency veterinary treatment and around £2,000 in additional costs. I’m still waiting for clarity on what will be covered, and her vet has recommended further investigations. I pay for lifetime cover specifically so I can get my dog the care she needs without worrying that claims will be rejected based on an unconfirmed connection. Instead, I’ve spent hours disputing decisions and gathering evidence while facing significant costs and uncertainty about Daisy’s health. This has been incredibly stressful, and I don’t feel reassured or protected by the policy I pay for. I’ve had to challenge Waggel over previous claims too, which only adds to my concerns. I’m now taking my complaint to the Financial Ombudsman Service because I believe the decision needs an independent review. Based on my experience so far, I would urge other pet owners to read the exclusions carefully and consider how the insurer might interpret them when a new condition develops. I expected much better from a lifetime policy. Do not use Waggel if you care for your pet. Read more Read less

{"display":"Olivia H","slug":"user1793204984","deleted_at":null,"created_at":"2026-10-28T16:29:44.000000Z","updated_at":"2026-10-28T16:29:44.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Olivia","last_name":"Harris","full_name":"Olivia Harris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Olivia H 28th October 2026
See more reviews for Waggel products

About Waggel

Waggel is a pet insurer based in the UK.

Waggel believes pet insurance should be simple, supportive and built around the bond you share with your pet. Founded in 2018, Waggel now insures over 200,000 pets in the UK.

Alongside comprehensive lifetime cover, members get 24/7 access to online veterinary assistance, wellness perks and rewards designed to make caring for your pet easier.

Waggel at a glance

Contact details

Website
Visit provider website
Phone
01299 669 955
Email
[email protected]
Social media

Reviews for Waggel

Showing 11 of 1261 company reviews • Last reviewed within 14 days

I’m extremely disappointed with Waggel and have comp...

Pet insurance • 28th October 2026

I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal problems, and her vet recommended... I’m extremely disappointed with Waggel and have completely lost confidence in their cover. My dog Daisy has developed ongoing gastrointestinal problems, and her vet recommended an ultrasound to investigate the cause and rule out serious conditions. Waggel refused to cover the investigation because the symptoms *could* be related to her pre-existing skin allergies, despite the cause not being confirmed and Daisy having no history of gastrointestinal problems during the 6 years she has had allergies. Since then, Daisy has had two further episodes of vomiting blood, requiring emergency veterinary treatment and around £2,000 in additional costs. I’m still waiting for clarity on what will be covered, and her vet has recommended further investigations. I pay for lifetime cover specifically so I can get my dog the care she needs without worrying that claims will be rejected based on an unconfirmed connection. Instead, I’ve spent hours disputing decisions and gathering evidence while facing significant costs and uncertainty about Daisy’s health. This has been incredibly stressful, and I don’t feel reassured or protected by the policy I pay for. I’ve had to challenge Waggel over previous claims too, which only adds to my concerns. I’m now taking my complaint to the Financial Ombudsman Service because I believe the decision needs an independent review. Based on my experience so far, I would urge other pet owners to read the exclusions carefully and consider how the insurer might interpret them when a new condition develops. I expected much better from a lifetime policy. Do not use Waggel if you care for your pet. Read more Read less

{"display":"Olivia H","full_name":"Olivia H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Fantastic insurance company

Pet insurance • 13th October 2026

I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put... I've been with Waggel for 4 years and insure my cats and dog with them. They are so helpful and each time I have put a claim in, they have paid out within 2 weeks. I also get the Joii vet app with them so I have access to a vet 24/7 and that in itself has been and absolute Godsend. Read more Read less

{"display":"Danielle O'Bray","full_name":"Danielle O'Bray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767416.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great triage system with an app which is super helpf...

    Great triage system with an app which is super helpful and not always pushing for vet visits. Reasonable price but I do have quite a... Great triage system with an app which is super helpful and not always pushing for vet visits. Reasonable price but I do have quite a high excess to get that. Easy set up and billing experience Read more Read less

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Dan- 2nd September 2026
  • 5.00/5

    Excellent pet insurance offer, greet value coverage...

    Excellent pet insurance offer, greet value coverage and options for my cat, very happy with them.

    {"display":"Jess S","full_name":"Jess S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Jess S 2nd September 2026
  • 5.00/5

    Wonderful easy to use service.

    Waggel have very good and clearly laid out simple pricing. Their policy documents are very clear. They have an easy to use clear service. When... Waggel have very good and clearly laid out simple pricing. Their policy documents are very clear. They have an easy to use clear service. When I have had occasion to contact them responses have been quick Overall excellent and I would highly recommend them. Read more Read less

    {"display":"John Dabill","full_name":"John Dabill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    John Dabill 20th August 2026
  • 5.00/5

    I haven’t had any problems with Waggel.

    I haven’t had any problems with Waggel. It’s cheap, I know they’ve got my back and they also send in offers regularly for other pet... I haven’t had any problems with Waggel. It’s cheap, I know they’ve got my back and they also send in offers regularly for other pet related products which is good. The only thing is, I don’t really have anything else to compare it to because I’ve only ever used them but yeah, good experience so far. Read more Read less

    {"display":"db ","full_name":"db ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    db 20th August 2026
  • 5.00/5

    Waggel are wonderful

    Waggel have been an absolute Godsend. I have insurance with them for my cats and dog. I can talk to a vet 24/7 and they... Waggel have been an absolute Godsend. I have insurance with them for my cats and dog. I can talk to a vet 24/7 and they are fantastic. I would never insure my pets with anyone else. They also cover dental! Phenomenal! Read more Read less

    {"display":"Danielle O'Bray","full_name":"Danielle O'Bray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1752664.png"}}'s avatar
  • 4.00/5

    Great Pet Insurance company

    Last year my pet needed several rounds of antibiotics and tests and needed 2 surgeries. It was so easy to make a claim and add... Last year my pet needed several rounds of antibiotics and tests and needed 2 surgeries. It was so easy to make a claim and add on each additional treatment. They covered everything until I reached the limit. It made a very stressful situation that bit easier. Read more Read less

    {"display":"M F","full_name":"M F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    M F 20th August 2026
  • 5.00/5

    No hassle claim process

    Had to make a claim which was straightforward and without hassle.

    {"display":"Joanne Mayer","full_name":"Joanne Mayer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/709650.png"}}'s avatar
    Pet insurance
    Joanne Mayer 20th August 2026
  • 1.00/5

    Triage service sucks

    They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you... They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you visit a vet first and don’t do the digital call they will not pay out the claim. Terrible experience. Read more Read less

    {"display":"Ken B","full_name":"Ken B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Ken B 31st July 2026
  • 1.00/5

    Dental NOT included!!!

    Being over 60 and living alone im not that computer savvy. So when i saw waggel i decided to insure my older rescue moggy. 3... Being over 60 and living alone im not that computer savvy. So when i saw waggel i decided to insure my older rescue moggy. 3 months in and his breath was very smelly. My vet said he needed £600 of dental work. I contacted waggel then took him back for treatment. Waggel have now decided they wont pay as i hadnt taken him for a dental check beforehand. So hidden in the small print is their get out clause. Disgusted and feeling misled and ripped off! Dont use this company! Read more Read less

    {"display":"Jackie K","full_name":"Jackie K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Jackie K 15th June 2026

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