Waggel have been an absolute Godsend. I have insurance with them for my cats and dog. I can talk to a vet 24/7 and they... Waggel have been an absolute Godsend. I have insurance with them for my cats and dog. I can talk to a vet 24/7 and they are fantastic. I would never insure my pets with anyone else. They also cover dental! Phenomenal! Read more Read less

Last year my pet needed several rounds of antibiotics and tests and needed 2 surgeries. It was so easy to make a claim and add... Last year my pet needed several rounds of antibiotics and tests and needed 2 surgeries. It was so easy to make a claim and add on each additional treatment. They covered everything until I reached the limit. It made a very stressful situation that bit easier. Read more Read less

Had to make a claim which was straightforward and without hassle.

They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you... They have this policy where you have to first go through a digital call with a vet before you can visit a vet. If you visit a vet first and don’t do the digital call they will not pay out the claim. Terrible experience. Read more Read less

Being over 60 and living alone im not that computer savvy. So when i saw waggel i decided to insure my older rescue moggy. 3... Being over 60 and living alone im not that computer savvy. So when i saw waggel i decided to insure my older rescue moggy. 3 months in and his breath was very smelly. My vet said he needed £600 of dental work. I contacted waggel then took him back for treatment. Waggel have now decided they wont pay as i hadnt taken him for a dental check beforehand. So hidden in the small print is their get out clause. Disgusted and feeling misled and ripped off! Dont use this company! Read more Read less

I deeply regret choosing this pet insurance provider. What's marketed as comprehensive cover is riddled with unreasonably low policy limits that bear no relation to... I deeply regret choosing this pet insurance provider. What's marketed as comprehensive cover is riddled with unreasonably low policy limits that bear no relation to real veterinary costs, and the small print is deliberately designed to create grounds for refusing claims rather than paying them. When my pet needed treatment, I discovered just how many traps were buried in the policy wording — exclusions, sub-limits, and technicalities that exist for one purpose: to avoid paying out. The limits are so low they're essentially meaningless in any serious situation. I'd strongly urge anyone considering this provider to read every line of the policy document before buying, compare the actual limits against typical vet bills in your area, and ask yourself whether this cover would genuinely protect you when it matters. For us, it didn't. Avoid. Read more Read less

If Zero stars was an option, they should have zero!!! Their policy wording includes vet's observation notes in your pets history as pre-existing conditions to... If Zero stars was an option, they should have zero!!! Their policy wording includes vet's observation notes in your pets history as pre-existing conditions to wriggle out of paying for anything. They are a standard fraudulent insurance company that takes your money each month and uses policy wording to prevent any payout towards your pets medical needs. I have just cancelled them. My recent experience has been: my dog has had a skin tag on his eyelid for most of his life which a vet observed in 2023 in his medical notes. We took out Waggle insurance in 2024. Recently the skin tag has grown and could cause damage to his cornea, so we are having it removed. I have seen the notes from 2023, which are observations, not a condition, however, Waggle's policy wording includes anything that could be considered a symptom of something, therefore, every vets observational notes can be considered a potential symptom, therefore you will not be covered for anything previously observed in your pets medical history. Prior to this, our dog ended up with wobbly tooth that needed removing. He had chomped down on something hard and weakened the tooth. Waggle decided that a vet's observation of plaque on his teeth in 2022 was enough evidence of a pre-existing condition to void any payout despite us implementing strict teeth cleaning subsequently. DO NOT USE THIS INSURER, YOUR PET WILL NOT BE COVERED!!! The policy is not worth the paper it is written on. Read more Read less

Waggle was easy to use and add more of my pets, I have 4 with different requirements. Process was easy.

Great easy brand and company to work with - simple web and forms and good communications. Just had my first renewal and only a 5%... Great easy brand and company to work with - simple web and forms and good communications. Just had my first renewal and only a 5% increase in premiums which is acceptable given the already low prices and as animal ages with risk. Emails are good with direct access to documents - and rewards are appropriate and good value. Would like there to be an App available to me for easier account management but that is the only thing I would say to improve the service. Read more Read less