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Waggel reviews

Rated Excellent 4.73/5

Waggel reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Excellent based on 1,242 product reviews

Average score of 4.73/5
5 star
89%
4 star
9%
3 star
1%
2 star
0%
1 star
1%
Reviews for Waggel have trended positively over the past 90 days

Latest positive rating

5/5

Easy experience, and good deal.

Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good... Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good offers alongside the insurance and everything appears simple. Yet to have any major interaction (claim/call) but everything so far has been easy to understand. Read more Read less

Latest negative rating

1/5

Terrible company, would not recommend

We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed... We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed surgery to remove a retained puppy tooth; she was a puppy when we took out the insurance, but a puppy having puppy teeth was classed as a "pre-existing condition". - Our cat chipped a tooth and vet advice for the past 3 years had been to leave it as it was. The most recent check-up identified root pulp showing and recommended further work; this was denied. Apparently we should have had the tooth taken out within 3 months of the chip, against vet advice. Our vet even offered to follow up with Waggel as they thought it was unfair! Communication - I put in a request for information on Brucellosis testing, I never received a response. Finally, we decided to cancel the policies having paid £1100 for dental surgery this year on top of annual vaccinations and flea / worm treatment. Less than a week later we reconsidered and asked to re-start the policies. Waggel said this wasn't possible, we would have to obtain a new quote and start the whole process again, despite the policies being renewed this month. When I spoke to someone at Waggel about it, they were very unhelpful, just repeating the company line. In summary, I would not recommend Waggel. If you do decide to go with them, make sure you go over the policy with a fine tooth comb, as they seem to have wording to enable them to wiggle out of every claim. They are cheap for a reason! Read more Read less

{"display":"Rachel G","full_name":"Rachel G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Rachel G 15th April 2025

About Waggel

Waggel is a pet insurer getting ready to come to life in 2018! Although a young pup, they are looking to take on the big dogs of the insurance world. Waggel looks to offer an honest and personal insurance service tailored to your pets needs, and to create a platform for the community to communicate. Are you wondering whether Waggel would be a good fit for your pet? Look at our Waggel reviews and decide for yourself. Have you used Waggel for your pet? Please leave a review below!

Waggel at a glance

Reviews for Waggel

Showing 11 of 1242 company reviews Last reviewed within 21 days

Terrible company, would not recommend

Pet Insurance 15th April 2025

We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed... We've been extremely disappointed with Waggel and definitely would not recommend. We have had 2 claims denied unfairly, in our opinion: - Our dog needed surgery to remove a retained puppy tooth; she was a puppy when we took out the insurance, but a puppy having puppy teeth was classed as a "pre-existing condition". - Our cat chipped a tooth and vet advice for the past 3 years had been to leave it as it was. The most recent check-up identified root pulp showing and recommended further work; this was denied. Apparently we should have had the tooth taken out within 3 months of the chip, against vet advice. Our vet even offered to follow up with Waggel as they thought it was unfair! Communication - I put in a request for information on Brucellosis testing, I never received a response. Finally, we decided to cancel the policies having paid £1100 for dental surgery this year on top of annual vaccinations and flea / worm treatment. Less than a week later we reconsidered and asked to re-start the policies. Waggel said this wasn't possible, we would have to obtain a new quote and start the whole process again, despite the policies being renewed this month. When I spoke to someone at Waggel about it, they were very unhelpful, just repeating the company line. In summary, I would not recommend Waggel. If you do decide to go with them, make sure you go over the policy with a fine tooth comb, as they seem to have wording to enable them to wiggle out of every claim. They are cheap for a reason! Read more Read less

Rated Terrible 1/5
Read more product reviews

Easy experience, and good deal.

Pet Insurance 25th March 2025

Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good... Easy experience, and good deal. A little too over the top with communications during the quoting process and marketing since but provide some really good offers alongside the insurance and everything appears simple. Yet to have any major interaction (claim/call) but everything so far has been easy to understand. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 1/5

    They will use any excuse to get out of paying a claim.

    They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years... They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years and made my first claim last month. First they told me they couldn't pay it because it was in the first 14 days of my policy, ie my continued cover with them. When I contested this they said he had a pre-existing condition because he had a 24hour bout of sickness 11months prior. I did not make a claim, used the online Vet and paid the actual vet fees to get him checked out where I was told I was worrying over nothing bas he had probably just eaten something that didn't agree, as he was bright and responsive. Anti-sickness medication and he was right as rain the next day. They have used the fact my care and due diligence against me. They will use any excuse to avoid paying. God forbid it was something more serious and expensive. I will be going elsewhere from now on. Read more Read less

    {"display":"Lisa","full_name":"Lisa","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1106200.png"}}'s avatar
    Pet Insurance
    Lisa 14th February 2025
  • 1/5

    Waggle are a joke avoid like the plague

    Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up... Made a claim for dental on my dog it was refused because 7 months previous at 6 monthly check up vet said mild build up of tartar which was treated with no claim being made at next check up tartar was almost gone but needed to get a tooth removed which had fused to bone made claim and it was refused as it was classed as a previous event and tartar has now almost gone . She never has had dental work done treated myself by brushing Read more Read less

    {"display":"Jim w","full_name":"Jim w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jim w 7th November 2024
  • 5/5

    Easy to set up the insurance quickly online for my c...

    Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This... Easy to set up the insurance quickly online for my cat, amazing extras and perks with the insurance to give extra value for money! This is the first time I've used pet insurance and waggel stood out straight away for me. Read more Read less

    {"display":"Jade","full_name":"Jade","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Jade 24th August 2024
  • 5/5

    super easy to use and helpful team

    It's super easy to subscribe and register. It's also very easy to submit a claim, and track its progress. The customer service is always quick... It's super easy to subscribe and register. It's also very easy to submit a claim, and track its progress. The customer service is always quick to get back to you, and everyone is very friendly and helpful. Read more Read less

  • 5/5

    Waggel were super friendly, helpful and efficient.

    Waggel were super friendly, helpful and efficient. It was so easy to make a claim and also very quick. I liked that we dealt with... Waggel were super friendly, helpful and efficient. It was so easy to make a claim and also very quick. I liked that we dealt with the same person too. It made it seem more personal. Read more Read less

    {"display":"claire ross","full_name":"claire ross","avatar":{"url":"\/assets\/uploads\/avatars\/users\/774133.png"}}'s avatar
    Pet Insurance
    claire ross 23rd August 2024
  • 4/5

    So far so good, however, I have not yet made a claim.

    So far so good, however, I have not yet made a claim. They were the most competitively priced

    {"display":"AGP","full_name":"AGP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    AGP 2nd April 2024
  • 1/5

    Only interested in their procedures not customers

    More interested in their procedures than their customers, vets or pets. My dog has a condition which needs life long treatment. Every month I get... More interested in their procedures than their customers, vets or pets. My dog has a condition which needs life long treatment. Every month I get a supply of pills which keep him ok. Every month I submit a continuation claim and send the invoice. Now they tell me that they need a medical history for each continuation claim. When I point out that they already have his history, know what the treatment is, know how much has been paid they say they're following "formal procedures " The procedures don't tell them anything they don't already know and just create bureaucratic work for the vets. Waggel sucks Read more Read less

  • 1/5

    CON ARTIST STAY CLEAR OF THIS COMPANY.

    CON ARTIST STAY CLEAR OF THIS COMPANY. Suppose to be The Future Of Pet Insurance. Refused to pay out claim with no vets history as... CON ARTIST STAY CLEAR OF THIS COMPANY. Suppose to be The Future Of Pet Insurance. Refused to pay out claim with no vets history as always been a healthy dog. Have read loads of bad reviews but too late. Cancelled all insurances. Read more Read less

    {"display":"Julie Maxwell","full_name":"Julie Maxwell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Julie Maxwell 13th February 2024
  • 1/5

    SCAM SCAM SCAM!

    SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never... SCAM SCAM SCAM! Please please please do not insure your pet with Waggel it’s a complete scam and is runned by unprofessional people. I’m never one to write review but will do my utmost best to expose Waggel Pet Insurance. They will do their best not to pay out for any condition whatsoever. My French Bulldog got an eye ulcer before Christmas while he had his head out of the window – he had eye surgery which cost £8k. Submitted the claim to Waggel and they said that is a pre-existing condition! They have no empathy or emotion…please please please do not use Waggel. I have emailed the CEO of Waggel to express my concerns: [email protected] And to Hannah: [email protected]. And guess what……no reply! Stacey, Rebecca and Mareia from Waggel are all completely unprofessional and don’t have no knowledge. Waggel will remove notes from Vets reports and will not disclose all the notes to make it a pre-existing condition so they don’t pay out. They have put on my profile for my French Bulldog that his pre-existing condition is Brachycephalic Ocular Syndrome. ALL FLAT FACE BULLDOGS HAVE THIS CONDITIONS. I urge you to stay away from Waggel – you may think it’s cheaper but in the long run you will pay the price. Please use well established companies like ManyPets or PetPlan so much more better. As a result of Waggel declining the claim will have to re-mortgage my house to pay the £8K vet bill. If you need any further help or guidance before you think of signing up to Waggel please email me and will be happy to explain my experience with Waggle: [email protected] Mareia – no need to reply to this review by stay it is a pre-existing condition! It’s a copy and paste job! Will refer to Financial Ombudsman Service and small courts claim. _____________________________________ See below email sent to CEO: Sent: 02 January 2024 19:02 Subject: Fw: FORMAL COMPLAINT - URGENT DISPUTING EYE ULCER CLAIMS Dear Andrew, Happy New Year! Firstly, would like to introduce myself as a policy holder at Waggel. I have been dealing with Waggel for my claims and its been nothing but stressful and mentally exhausting. I have dealt with Stacey, Rebecca and Mareia from your team. Waggel are still refusing to pay out for Bear's claim for an eye ulcer with Mareia from your complaints department giving no explanation for my complaint raised other than my dog has Brachycephalic Ocular Syndrome. This is legally not right to decline my claim as all Pugs, Bulldogs have this condition from birth. If this is the case Waggel should not be insuring this kind of breed? My personal conditions are outlined below and reasons why my dog got the eye ulcer as per my email on the 23rd Dec (please kindly see below). Andrew - can I also bring this to your attention from The Ralph Clinic - who did Bear's eye surgery: I apologise for not being able to sort this out sooner for you as I am sure it has caused a lot of undue stress over the past two weeks. I can see that the insurance company has included part of my statement in their reason for exclusion, however, they have left out the end of the statement where I stated that I do not believe that the entropion caused Bear's ulcer. I will write to them in more detail to dispute this for you, as Bear's underlying conformational abnormalities (brachycephalic ocular syndrome) are not unique to him, and affect every brachycephalic dog from birth to some degree. This case was the deterioration of an infected corneal ulcer, rather than the type of ulcer that is caused by lower medial entropion. Thank you for your patience, please leave this with me for now and I will get back to you as soon as I have more information for you. Kind regards, Read more Read less

    {"display":"Ra","full_name":"Ra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Ra 4th January 2024

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