Lisa's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Lisa

Total reviews written

Helpful marks given to their reviews

383

Times reviews seen

All reviews (1)

Review of the Waggel, Pet insurance:

View on product page

They will use any excuse to get out of paying a claim.

They will use any measure to get out of paying a claim. I have had an insurance policy with them for the last 2 years and made my first claim last month. First they told me they couldn't pay it because it was in the first 14 days of my policy, ie my continued cover with them. When I contested this they said he had a pre-existing condition because he had a 24hour bout of sickness 11months prior. I did not make a claim, used the online Vet and paid the actual vet fees to get him checked out where I was told I was worrying over nothing bas he had probably just eaten something that didn't agree, as he was bright and responsive. Anti-sickness medication and he was right as rain the next day. They have used the fact my care and due diligence against me. They will use any excuse to avoid paying. God forbid it was something more serious and expensive. I will be going elsewhere from now on. Reviewed on: 14th February 2025

Reply from Waggel Hi, We’re really sorry to read this and to hear how disappointed you’ve been with your experience. We don’t ever look for excuses to avoid paying claims. Every claim is assessed using the policy wording and the veterinary records we receive. The 14-day waiting period only applies at the start of a policy, and when reviewing a claim we also have to check the full medical history for any previous signs or symptoms that may be related to the current condition. If something similar has been noted before the policy start date or within the waiting period, the policy requires us to treat it as pre-existing. We understand how upsetting this can feel and we’re sorry for the frustration this has caused. Thank you for taking the time to share your feedback. The Waggel Team Response date: 20th February 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.