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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
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100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

My claim experience

5
Pet insurance is the insurance you have and hope you never have to claim on, this is my experience of the claim process. We had never insured any of the other pets, but with the changing climate and the costs involved we joined the PetPlan family. What had initially drawn us to the policy was that if you had an ongoing incident than this was covered, there was not a 12 month limit, or 3k limit, one day our policy came to rescue us in more ways than one. Our dog had got been out in the garden and came in collasped and could not walk, he is a Springer Spaniel, so an emergency visit to our Vet, who her 1st real question was are you insured, Yes, good, we can't treat him here, he needs to see a specialist. The vet duly arranged this for us, and a hours drive, we were at a private hospital. The dog was seen by a specialist, he was then referred for a mri scan, the results of this showed he had fractured the bone at the base of the spine and this had fragmented into his spinal cord, which was causing the paraylsis. We were given mediciation and asked to return a week later, to see what the outcome was, worst case we were going to lose him, it was a week of tears, cuddles, tender-hooks, cancelling a holiday. I am pleased to say at the next consultation we were given the good news that the dog was on the mend and we were discharged. I have to say how helpful everyone at PetPlan was, from the initial contact, the telephone calls from myself, from queries, to cancelling the holiday, for which was under the insurance claim, PetPlan handled everything for us, all we had to do was pay the intial depoist to the vets, and Pet Plan took care of everything. At the time we paid £60, our Vets bill, the private animal hospital fees and cancellation of the holiday, came it at nearly £3k. I am ever grateful to petplan for everything they did, it is like all insurances, you hope you never need them, but when you do you want them to be there and Petplan are. Reviewed on: 29th August 2015
mum2one's avatar
mum2one

it was not the best

4
so i joined petplan with my rottie the price doubled every year,they didnt pay out my claim when she became very ill and almost died after been covered for 3 years with them. when my dog reached the age of 6 they said they can no longer cover her due to her age which is not good like they expected her to die. well she is now 11 and still going and covered with another company Reviewed on: 16th August 2015
Ema Dan Catling's avatar
Ema Dan Catling

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