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Review of the Capital One, Classic Credit Card:

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Following a death

I have recently lost my father, among his creditors is capital one, once I informed them of his death and spoke to an advisor regarding lack of funds, they were so helpful. Explained the process, and said there would be some forms If I get stuck to ring them for assistance. They were so helpful and anyone on my position they made the whole process so much easier to process. Many thanks Reviewed on: 5th June 2016

Review of the Lloyds Bank, Advance Credit Card:

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Miss informed - disguisting

My father (he has recently passed away) as executor of the will, I have been deaing with all his financial affairs. One of those was his Lloyds credit card, which has a balance on the account, the account was his with my mum named as an additional card holder. After informing Lloyds credit card about his death, that there is no money in the estate to pay debts never mind covering the funeral expenses. I was then informed by the advisor that when I take the death certificate into the bank that I need to arrange a consolidation loan in my own name to repay his credit card. This is an illegal move as by the bank. As following legal route is no money / funds etc then the debt will be wrote off. Never mind that I am upset at losing my father but to be blackmailed into this by the bank is disguisting Reviewed on: 5th June 2016

Review of the Petplan, Pet Insurance:

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My claim experience

Pet insurance is the insurance you have and hope you never have to claim on, this is my experience of the claim process. We had never insured any of the other pets, but with the changing climate and the costs involved we joined the PetPlan family. What had initially drawn us to the policy was that if you had an ongoing incident than this was covered, there was not a 12 month limit, or 3k limit, one day our policy came to rescue us in more ways than one. Our dog had got been out in the garden and came in collasped and could not walk, he is a Springer Spaniel, so an emergency visit to our Vet, who her 1st real question was are you insured, Yes, good, we can't treat him here, he needs to see a specialist. The vet duly arranged this for us, and a hours drive, we were at a private hospital. The dog was seen by a specialist, he was then referred for a mri scan, the results of this showed he had fractured the bone at the base of the spine and this had fragmented into his spinal cord, which was causing the paraylsis. We were given mediciation and asked to return a week later, to see what the outcome was, worst case we were going to lose him, it was a week of tears, cuddles, tender-hooks, cancelling a holiday. I am pleased to say at the next consultation we were given the good news that the dog was on the mend and we were discharged. I have to say how helpful everyone at PetPlan was, from the initial contact, the telephone calls from myself, from queries, to cancelling the holiday, for which was under the insurance claim, PetPlan handled everything for us, all we had to do was pay the intial depoist to the vets, and Pet Plan took care of everything. At the time we paid £60, our Vets bill, the private animal hospital fees and cancellation of the holiday, came it at nearly £3k. I am ever grateful to petplan for everything they did, it is like all insurances, you hope you never need them, but when you do you want them to be there and Petplan are. Reviewed on: 29th August 2015

Review of the NatWest, Select Account:

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Excellent service

I try to manage my account by online, branch, telephone and even cash machine. This way where ever I am, I can access information about my account and act accordingly. Online - I find this a secure process, using both a four digit number and letters/numbers from your chosen word. The screens are well laid out, showing the details of not just your current account, but any additional accounts that you have. To access your individual account is easy to use and accessing transactions is a simple process to interact with. Branch - I find that both counter staff and the desk staff are helpful and friendly, I have been into the branch to ask for assistance with a query I had regarding my online banking and this was dealt with straight away. Telephone - I find it is easy to use the telephone process and the call centre staff are always courteous and helpful. Mobile - I like the fact that I can sign up for text alert, these you can set to your personal preferences, myself have mine set up to notify me when my balance goes down to a set point. Notification - If you have a payment going through your account that is over your overdraft limit, you can recieve a text message, notifying you of this item and it give you to the afternoon to arrange for additional funds to go into your account, without any bank charges being applied. In summary this is an account I would highly recommend to anyone. Reviewed on: 29th August 2015

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