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Petplan: Pet insurance reviews

View other Petplan products
4.73
Based on 2,345 reviews, last reviewed 17th Jul 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2345)

Leaving my dog to die after telling me I *was* insured

1
My dog had an insurance certificate from petplan so when she had an accident whilst out in the woods treatment was started. However there was a potential problem with the cover so I phoned to check this and was categorically told that there was no problem. Treatment continued but there were complications and her life was at risk. Petplan, however, had already cancelled my policy before they told me it was definitely valid despite the potential problem. They have refused to budge despite the problem being nothing to do with me neither did I have the chance to verify the details so I couldn't have spotted the problem myself. I can't afford the referral she needs. Her course of treatment would have been different without insurance. Thosé other options are no longer doable. Petplan will not help in any way and she's on a wing and a prayer. She might well at any time develop a punctured lung and die or need to be euthanased. The foreign body has moved and surgery is high risk, too. The scan she needs is a few hundred quid but there's no-one prepared to stick their neck out and accept that *they told me* she *was* insured which changed the choice thus course of her treatment. This is on the back of me having just lost my old collie who had been insured with them for 12 years. I'm telling the tale - you judge for yourselves. And pray with me that little Kerry makes it, please, as I have limited financial means - it's down to luck. Reviewed on: 2nd March 2016
Sue Chapman 's avatar
Sue Chapman

excellent service

5
Excellent service quick reimbursement no problems. Excess a little high I think. Reviewed on: 29th November 2015
Gloria Aldridge's avatar
Gloria Aldridge

I like Petplan.

5
My cat had liver disease last year which sadly proved fatal. This was very sad but the service I received from Petplan made it a lot easier. I could not fault Petplan, they paid out on every claim of which there were quite a few. I have nothing but praise for Petplan and would not hesitate to recommend them to family or friends. Reviewed on: 25th November 2015
Ruth Brown's avatar
Ruth Brown

Helpfull

5
We had a cat with a blood condition that was long term, he needed chemo tablets as an ongoing treatment, and specialist consultations! Pet Plan always paid up without a quibble, and made the whole process of living with a terminally ill cat bearable! He lived with his condition for several years, and when it was time to insure a new pet we immediately went to Pet Plan again! Reviewed on: 25th November 2015
June Smith's avatar
June Smith

Happy with my petplan insurance

5
My whippet cut her side, I took her to my vets who stitched her up, I payed the excess and that was it. My vets and petplan sorted out the claim between them. Reviewed on: 24th November 2015
Kerry Davis's avatar
Kerry Davis

Amazing

5
I was looking for a pet cover for my cat as our previous lifetime policy had almost tripled over 4 years. He has a pre-existing condition that has been symptom free since 2011 and I rate the fact that Lifetime Petcare will cover pets if they have been symptom free for 24 months. We have better cover and are saving 1/3 of the price over our previous insurer, so we are delighted about that. Speedy, personal service was also great! Reviewed on: 13th November 2015
Jay's avatar
Jay

Really great

5
If you need pet insurance, you can't beat pet plan, I have been with them years and they have never let me down. Reviewed on: 13th November 2015
Doreen Ann Brannigan's avatar
Doreen Ann Brannigan

cheap peace of mind for my loved animals

5
I have never considered insuring my pets until I saw the pet plan advert on the TV, after I saw this advert I did some research into the company and compared it to other companies for pet insurance, I love my bets and would hate for anything bad to happen to them and to not be able to afford for their treatment, Petplan offer great value for money and it gives fellow pet owners just like myself peace of mind that if anything terrible was to happen your fury friends are insured. All pet owners should definitely without a doubt look into getting their pets insured with pet plan!!! Reviewed on: 12th November 2015
sky's avatar
sky

I've never had to make a claim, but their customer service is very helpful.

5
I've never had to make a claim, but setting up the plan was simple and their customer services were very good. I may never need it but it's worth having peace of mind. Reviewed on: 12th November 2015
Bethany Gordon's avatar
Bethany Gordon

i had 1 month free insurance for my new puppy and i will definatly carry on with pet plan when it runs out.

5
I had free pet plan insurance when i registered my 2 puppies with my local vet, most pet insurance would not offer the first month free, but not only does pet plan offer this, they also gave me the second month free if i was to carry on with the cover. will defiantly use and will also highly recommend. Reviewed on: 11th November 2015
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cmc

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