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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Fantastic!

5
Would recommend them to everyone! Reviewed on: 3rd August 2017
Sophie Mylchreest's avatar
Sophie Mylchreest

Service is first class

5
Each time i have had to use their services they have been great . Highly recommend them Reviewed on: 3rd August 2017
Denise Smith's avatar
Denise Smith

Excellent service

4
Our puppy had issues with allergies and so had to get loads of tests. He is now on immunotherapy and gets injections every month. We have had great service from petpland and have found it so easy to claim with friendly service. Would always recommend petplan to others looking for cover Reviewed on: 3rd August 2017
Donna Menzies's avatar
Donna Menzies

Excellent pet insurance

5
Petplan offers excellent pet insurance, which both our cats and dog benefitted from. Our pets are much loved family members and it is good to know that your insurance is there for you should you need it. Never had a dispute over a claim or were dissatisfied. Thank you petplan! Reviewed on: 3rd August 2017
Claudia loechel 's avatar
Claudia loechel

The difference between life and death

5
Our lovely 4 year old dog was diagnosed with Addison's disease just over a year ago. He is going to need medication for the rest of his life but Petplan helped in two ways. Financially we didn't have to make the difficult decision to to test/treat him when he was very ill before diagnosis we knew Petplan would be there from experience with another pet. Secondly they didn't make claiming for his illness at all stressful, it was a short form to fill in and pass to the vet and that was it! Thanks to Petplan for making sure an awful time easier! Reviewed on: 3rd August 2017
Alisha Jeffery's avatar
Alisha Jeffery

Excellant

5
Thankfully only had to make one claim. My cat injured his leg as soon as he finished treatment the vet sent the relevant paper work and pay out was in full and fast. Reviewed on: 1st August 2017
Georgina Ramsden's avatar
Georgina Ramsden

Great service

5
Had a hiccup on applying for my dog, call centre staff were friendly and had a good giggle aswell. Reviewed on: 25th July 2017
Natalia Hartley-Thumwood 's avatar
Natalia Hartley-Thumwood

Fantastic insurance by people who care

5
Their covered for life policies mean I never have to worry about my cat being ill over a prolonged period and she is covered for life. They do their best to pay all claims and are people who love animals as much as their customers! Reviewed on: 17th July 2017
Stephanie Mylchreest's avatar
Stephanie Mylchreest

Never had a problem

5
I ve had 3 dogs insured with petplan.i ve made claims for all 3 of them with no problems. I got cheques minus my excess within 4 weeks. Reviewed on: 16th July 2017
Laura Farnworth's avatar
Laura Farnworth

Reliable and trustworthy

4
I have used Petplan equine insurance for many years. I have found their customer services assistants to be efficient, polite and helpful. The are very knowledgeable about the products they sell. Petplan offer a comprehensive range of equine insurance products. I am able to continue insuring my aging pony at a competitive price. I may pay a slightly higher premium than horse owners using less specialized companies. However, this is balanced by the peace of mind I get from using a trusted and well established company. Reviewed on: 16th July 2017
Charlotte Easton's avatar
Charlotte Easton

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