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Petplan: Pet insurance reviews

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4.85
Based on 2,319 reviews, last reviewed 30th Aug 2025
2100% increase in 5 star reviews
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No new 1 star reviews
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Latest highest rating:

5

Excellent cover for epileptic dog My dog has been with Petplan since we had her as an 8 month old rescue. She developed epilepsy around age 3 and Petplan have been amazing at covering... Read more Reviewed on: 30th August 2025
SW 's avatar
SW

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
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Susan S
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2319)

Pet Insurance Reviewer

5
Pay out promptly, good customer service, never had any problems over the past 8 years Reviewed on: 30th July 2016
Victoria Easton's avatar
Victoria Easton

Pet Insurance Reviewer

5
I first went with Petplan as I had heard only good things about them. However I was still a bit sceptical as they are an insurance company after all! But since my cat has suffered with recurring cystitis this year they have been nothing but helpful. Easy claims process, helpful emails and letters to let me know how my claim is going, and nothing too hard or complicated. The cover I chose resets every year for the life of my pet which really puts my mind at ease that my cat is looked after. Reviewed on: 22nd July 2016
Anonymous's avatar
Anonymous

Pet Insurance Reviewer

5
Brilliant, always pay for all claims Reviewed on: 21st July 2016
Anonymous's avatar
Anonymous

Simple To Set Up

5
Not having had a dog before I did find the idea of arranging pet insurance daunting as a few sites where too complicated with all the "extras". I was recommended Petplan by a friend so logged on and it was so easy. It was an easy form to fill in you could choose your level of insurance and each part of the plan has its own explanation so you know exactly what you are getting.I had the policy sent to me via email and they also sent it out via post. Such a relief to know that my new best friend is covered by a reputable company. Reviewed on: 28th March 2016
Julie Walton's avatar
Julie Walton

Leaving my dog to die after telling me I *was* insured

1
My dog had an insurance certificate from petplan so when she had an accident whilst out in the woods treatment was started. However there was a potential problem with the cover so I phoned to check this and was categorically told that there was no problem. Treatment continued but there were complications and her life was at risk. Petplan, however, had already cancelled my policy before they told me it was definitely valid despite the potential problem. They have refused to budge despite the problem being nothing to do with me neither did I have the chance to verify the details so I couldn't have spotted the problem myself. I can't afford the referral she needs. Her course of treatment would have been different without insurance. Thosé other options are no longer doable. Petplan will not help in any way and she's on a wing and a prayer. She might well at any time develop a punctured lung and die or need to be euthanased. The foreign body has moved and surgery is high risk, too. The scan she needs is a few hundred quid but there's no-one prepared to stick their neck out and accept that *they told me* she *was* insured which changed the choice thus course of her treatment. This is on the back of me having just lost my old collie who had been insured with them for 12 years. I'm telling the tale - you judge for yourselves. And pray with me that little Kerry makes it, please, as I have limited financial means - it's down to luck. Reviewed on: 2nd March 2016
Sue Chapman 's avatar
Sue Chapman

excellent service

5
Excellent service quick reimbursement no problems. Excess a little high I think. Reviewed on: 29th November 2015
Gloria Aldridge's avatar
Gloria Aldridge

I like Petplan.

5
My cat had liver disease last year which sadly proved fatal. This was very sad but the service I received from Petplan made it a lot easier. I could not fault Petplan, they paid out on every claim of which there were quite a few. I have nothing but praise for Petplan and would not hesitate to recommend them to family or friends. Reviewed on: 25th November 2015
Ruth Brown's avatar
Ruth Brown

Helpfull

5
We had a cat with a blood condition that was long term, he needed chemo tablets as an ongoing treatment, and specialist consultations! Pet Plan always paid up without a quibble, and made the whole process of living with a terminally ill cat bearable! He lived with his condition for several years, and when it was time to insure a new pet we immediately went to Pet Plan again! Reviewed on: 25th November 2015
June Smith's avatar
June Smith

Happy with my petplan insurance

5
My whippet cut her side, I took her to my vets who stitched her up, I payed the excess and that was it. My vets and petplan sorted out the claim between them. Reviewed on: 24th November 2015
Kerry Davis's avatar
Kerry Davis

Amazing

5
I was looking for a pet cover for my cat as our previous lifetime policy had almost tripled over 4 years. He has a pre-existing condition that has been symptom free since 2011 and I rate the fact that Lifetime Petcare will cover pets if they have been symptom free for 24 months. We have better cover and are saving 1/3 of the price over our previous insurer, so we are delighted about that. Speedy, personal service was also great! Reviewed on: 13th November 2015
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Jay

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