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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.88 (2341 reviews)

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4.86

Based on 2,341 reviews, last reviewed 15th Oct 2025

4200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

Great service

Had a hiccup on applying for my dog, call centre staff were friendly and had a good giggle aswell. Reviewed on: 25th July 2017

Fantastic insurance by people who care

Their covered for life policies mean I never have to worry about my cat being ill over a prolonged period and she is covered for life. They do their best to pay all claims and are people who love animals as much as their customers! Reviewed on: 17th July 2017

Never had a problem

I ve had 3 dogs insured with petplan.i ve made claims for all 3 of them with no problems. I got cheques minus my excess within 4 weeks. Reviewed on: 16th July 2017

Reliable and trustworthy

I have used Petplan equine insurance for many years. I have found their customer services assistants to be efficient, polite and helpful. The are very knowledgeable about the products they sell. Petplan offer a comprehensive range of equine insurance products. I am able to continue insuring my aging pony at a competitive price. I may pay a slightly higher premium than horse owners using less specialized companies. However, this is balanced by the peace of mind I get from using a trusted and well established company. Reviewed on: 16th July 2017

Great company while dealing with my loss

When my dear pedigree cat passed away unexpectedly, petplan were very friendly and understanding when I spoke to them. I had a few problems with getting his pedigree certificate to them but they were great and didn't put me under any additional stress. Would highly recommend them x Reviewed on: 15th July 2017

Pet Plan Rider Insurance

I've had cover with Pet Plan for rider insurance for a few years and luckily I've not had to claim yet! The price remains low year after year which is great. Reviewed on: 14th July 2017

Great customer service

Very friendly customer service and competitive quotes - they beat my previous insurers by around £20 per month. Reviewed on: 4th July 2017

Cheaper to insure my car....

I have not made any claims on my pet insurance and my Pug, Alfie, is of great health but because I missed the renewal date, my insurance quote for the following year was increased and I was quoted £342!!! (an additional £90 because I. Missed the renewal date) Reviewed on: 8th October 2016

Very helpful and trustworthy company

Petplan helped me through with all the questions that I had when I needed to make a claim, made no judgements and made the whole claim very simple. Reviewed on: 2nd October 2016

Perfect.

I bought two chinchilla persian kittens they were both adorable but within six months' one of them was dead. The boy kitten was by far the prettiest but he was also born very ill and only lasted till March. He was prescribed very expensive drugs by the vet which pet plan paid for without any problem. they were fantastic throughout and even paid for the cost of the cat when he died, I cannot praise them enough. Reviewed on: 11th September 2016

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View resource hub

Petplan: Pet insurance reviews

4200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Petplan: Pet insurance now

Petplan Pet insurance reviews (2341)

Great service

Fantastic insurance by people who care

Never had a problem

Reliable and trustworthy

Great company while dealing with my loss

Pet Plan Rider Insurance

Great customer service

Cheaper to insure my car....

Very helpful and trustworthy company

Perfect.

Review Petplan: Pet insurance now

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