Write a review

Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2296 reviews)

View other Petplan products

4.82

Based on 2,296 reviews, last reviewed 15th Oct 2024

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Generally great service and quick payouts, price hik... Generally great service and quick payouts, price hikes each policy year are a bit excessive. Reviewed on: 15th October 2024

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

Read all reviews Write a review

About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Petplan Pet Insurance reviews (2296)

i had 1 month free insurance for my new puppy and i will definatly carry on with pet plan when it runs out.

I had free pet plan insurance when i registered my 2 puppies with my local vet, most pet insurance would not offer the first month free, but not only does pet plan offer this, they also gave me the second month free if i was to carry on with the cover. will defiantly use and will also highly recommend. Reviewed on: 11th November 2015

Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

After a 1-month free trial via my pet's breeder, was fairly inundated with emails and texts to extend to a full year. Petplan were offering "1 month free" *OR* 10% off. However what's not really clear is that you can't extend your initial free trial online - if you do, it counts as two separate insurance periods and your pet isn't insured for the first 4 weeks of the full period. (Yep, you're paying for n months but the first 1 month you can't claim - to my mind, if you can't claim, that counts as "not insured". All the pet insurers do this.). Once on the phone to Petplan, they couldn't tell me what "1 month free" actually meant - was I getting 13 months for the price of 12, or 12 months for the price of 11? Without that I couldn't work out which deal I wanted - the 1 free month or the 10% off. Very confused/confusing customer service woman with poor English and rude approach. Eventually got through to someone else and simply asked for the best deal they could give me. That turned out to be 12 months for the price of 10 (yes, *TWO* months free) as a continuation of my initial insurance period, so full cover starting immediately (claimable). Moral - you need to be prepared to take half-an-hour to go through via the phone, but it's well worth haggling for a better deal. Reviewed on: 11th November 2015

my pets are well cares for.

The insurance for my pets makes me sleep more at night i dont have to worry about expensive bills out of nowhere and pay such a small amount every month for it. Safety in mind from this company. Love them!!³ Reviewed on: 10th November 2015

petplan is awesome. It saved our dogs life

I would recommend pet plan to anyone who loves their pet. it is a great service which provides peace of mind. I wish you could provide insurance for people Reviewed on: 10th November 2015

Longtime customer

I have had my two cats covered by Petplan for over six years. I have never had any issues with them and they have always given me fantastic customer service. I wouldn't think of taking my business elsewhere. Reviewed on: 8th November 2015

Very friendly and personal service.

Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015

Insightful

I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015

its really great

i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015

excellent

I joined when I got my cat. everything went smoothly and I got the cover I need. Reviewed on: 6th November 2015

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets very reliable and wonderful service Reviewed on: 6th November 2015

Review Petplan: Pet Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Petplan: Pet Insurance reviews

36% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Petplan: Pet Insurance now

Petplan Pet Insurance reviews (2296)

i had 1 month free insurance for my new puppy and i will definatly carry on with pet plan when it runs out.

Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

my pets are well cares for.

petplan is awesome. It saved our dogs life

Longtime customer

Very friendly and personal service.

Insightful

its really great

excellent

it was a good experience help full would recommend to a friend or family member who be looking for pet insurance for there pets

Review Petplan: Pet Insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024