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Petplan: Pet insurance reviews

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4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Insured for strife through life!

5
We love our pets, some of us more then we love ourselves. So getting the best insurrance is paramount for us and our pets. Luckily for Bengy and us over the past 18months our vets, in hand with Petplan, have given us peace of mind and support through what was a difficult and emotional period. We still have Bengy and we still use Petplan. And, we have recommended often. Reviewed on: 3rd August 2017
Donna Christie's avatar
Donna Christie

excellent

5
great custermor service and always happy to help. good price for my monthly insurance for my dog. Reviewed on: 3rd August 2017
hayley welsh's avatar
hayley welsh

reliable

5
i have paid into petplan for 8+ years. it is not the cheapest, but when you need it, it is the best! as I have found out in the last few months with my cat who has been very ill- petplan have been very good in dealing with me on the phone, and in sorting out payments to vets Reviewed on: 3rd August 2017
Karen Williams's avatar
Karen Williams

Great, easy to sort claims

5
No issues always straight forward and pay out Reviewed on: 3rd August 2017
Lindsey Southam's avatar
Lindsey Southam

5 star service!

5
It was a distressing time when my pet cat was unwell. Money and insurance was the last thing on my mind when I just wanted Kitty to be well. When Kitty was on the mend, I consulted with Petplan via met vetinary practice. My claim was dealt with sensitively and professionally. I was able to track my claim via the website. The money was paid into my account quickly which covered all of Kitty's care, treatment and medication. I was absolutely recommend Petplan to anyone with pets. Reviewed on: 3rd August 2017
Kerry Maughan's avatar
Kerry Maughan

Fantastic!

5
Would recommend them to everyone! Reviewed on: 3rd August 2017
Sophie Mylchreest's avatar
Sophie Mylchreest

Service is first class

5
Each time i have had to use their services they have been great . Highly recommend them Reviewed on: 3rd August 2017
Denise Smith's avatar
Denise Smith

Excellent service

4
Our puppy had issues with allergies and so had to get loads of tests. He is now on immunotherapy and gets injections every month. We have had great service from petpland and have found it so easy to claim with friendly service. Would always recommend petplan to others looking for cover Reviewed on: 3rd August 2017
Donna Menzies's avatar
Donna Menzies

Excellent pet insurance

5
Petplan offers excellent pet insurance, which both our cats and dog benefitted from. Our pets are much loved family members and it is good to know that your insurance is there for you should you need it. Never had a dispute over a claim or were dissatisfied. Thank you petplan! Reviewed on: 3rd August 2017
Claudia loechel 's avatar
Claudia loechel

The difference between life and death

5
Our lovely 4 year old dog was diagnosed with Addison's disease just over a year ago. He is going to need medication for the rest of his life but Petplan helped in two ways. Financially we didn't have to make the difficult decision to to test/treat him when he was very ill before diagnosis we knew Petplan would be there from experience with another pet. Secondly they didn't make claiming for his illness at all stressful, it was a short form to fill in and pass to the vet and that was it! Thanks to Petplan for making sure an awful time easier! Reviewed on: 3rd August 2017
Alisha Jeffery's avatar
Alisha Jeffery

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