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Petplan: Pet insurance reviews

View other Petplan products
4.66
Based on 2,346 reviews, last reviewed 20th Jul 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Essential pet cover Great cover for my pet, all the right treatments covered and easy to claim Reviewed on: 17th July 2026
Ginger's avatar
Ginger

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2346)

Always been so efficient and paid out when we needed it.

4
Our gorgeous little boy Totto who was our cat died last year but we have always had a really great experience with Petplan who always paid out whenever we neede to claim and handled our claims promptly. If we decide to have a cat again in the future, petplan willge definitely at the top of our list for insurance. Reviewed on: 4th August 2017
Natasha 's avatar
Natasha

The only pet insurance for me!

5
Petplan have been fantastic for all my pets and many family and friends I know. Reliable, life time cover that actually covers the problems you have, no sneaky clauses or issues claiming. Reviewed on: 3rd August 2017
Katie Friel-Russell's avatar
Katie Friel-Russell

Quick & efficient, no quibble claim settlement

5
Pet plan pay all claims quickly & give a full explanation of any excesses involved. They have covered our dog from the day we got him, he has a few long term health problems which are all still covered, giving us peace of mind when we visit the vets. Reviewed on: 3rd August 2017
Karen Hunter's avatar
Karen Hunter

Great cover

5
Cover for life at an affordable price. No quibble claims and prompt payments made. Reviewed on: 3rd August 2017
Brian Williams's avatar
Brian Williams

Recommend 100%

5
As a PIA we only recommend Petplan in practice. No hidden fees and they never try to get out of paying. All my family have their pets insured with Petplan. Reviewed on: 3rd August 2017
Sonia Crowton's avatar
Sonia Crowton

Insured for strife through life!

5
We love our pets, some of us more then we love ourselves. So getting the best insurrance is paramount for us and our pets. Luckily for Bengy and us over the past 18months our vets, in hand with Petplan, have given us peace of mind and support through what was a difficult and emotional period. We still have Bengy and we still use Petplan. And, we have recommended often. Reviewed on: 3rd August 2017
Donna Christie's avatar
Donna Christie

excellent

5
great custermor service and always happy to help. good price for my monthly insurance for my dog. Reviewed on: 3rd August 2017
hayley welsh's avatar
hayley welsh

reliable

5
i have paid into petplan for 8+ years. it is not the cheapest, but when you need it, it is the best! as I have found out in the last few months with my cat who has been very ill- petplan have been very good in dealing with me on the phone, and in sorting out payments to vets Reviewed on: 3rd August 2017
Karen Williams's avatar
Karen Williams

Great, easy to sort claims

5
No issues always straight forward and pay out Reviewed on: 3rd August 2017
Lindsey Southam's avatar
Lindsey Southam

5 star service!

5
It was a distressing time when my pet cat was unwell. Money and insurance was the last thing on my mind when I just wanted Kitty to be well. When Kitty was on the mend, I consulted with Petplan via met vetinary practice. My claim was dealt with sensitively and professionally. I was able to track my claim via the website. The money was paid into my account quickly which covered all of Kitty's care, treatment and medication. I was absolutely recommend Petplan to anyone with pets. Reviewed on: 3rd August 2017
Kerry Maughan's avatar
Kerry Maughan

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