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Petplan: Pet Insurance reviews

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4.84
Based on 2,298 reviews, last reviewed 27th Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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5%
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1%
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Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025
Alex L's avatar
Alex L

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024
Susan S's avatar
Susan S
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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

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Petplan Pet Insurance reviews (2298)

cheap peace of mind for my loved animals

5
I have never considered insuring my pets until I saw the pet plan advert on the TV, after I saw this advert I did some research into the company and compared it to other companies for pet insurance, I love my bets and would hate for anything bad to happen to them and to not be able to afford for their treatment, Petplan offer great value for money and it gives fellow pet owners just like myself peace of mind that if anything terrible was to happen your fury friends are insured. All pet owners should definitely without a doubt look into getting their pets insured with pet plan!!! Reviewed on: 12th November 2015
sky's avatar
sky

I've never had to make a claim, but their customer service is very helpful.

5
I've never had to make a claim, but setting up the plan was simple and their customer services were very good. I may never need it but it's worth having peace of mind. Reviewed on: 12th November 2015
Bethany Gordon's avatar
Bethany Gordon

i had 1 month free insurance for my new puppy and i will definatly carry on with pet plan when it runs out.

5
I had free pet plan insurance when i registered my 2 puppies with my local vet, most pet insurance would not offer the first month free, but not only does pet plan offer this, they also gave me the second month free if i was to carry on with the cover. will defiantly use and will also highly recommend. Reviewed on: 11th November 2015
cmc's avatar
cmc

Rather confusing signup but seems best price/product on the market, amongst some very dodgy ones

3
After a 1-month free trial via my pet's breeder, was fairly inundated with emails and texts to extend to a full year. Petplan were offering "1 month free" *OR* 10% off. However what's not really clear is that you can't extend your initial free trial online - if you do, it counts as two separate insurance periods and your pet isn't insured for the first 4 weeks of the full period. (Yep, you're paying for n months but the first 1 month you can't claim - to my mind, if you can't claim, that counts as "not insured". All the pet insurers do this.). Once on the phone to Petplan, they couldn't tell me what "1 month free" actually meant - was I getting 13 months for the price of 12, or 12 months for the price of 11? Without that I couldn't work out which deal I wanted - the 1 free month or the 10% off. Very confused/confusing customer service woman with poor English and rude approach. Eventually got through to someone else and simply asked for the best deal they could give me. That turned out to be 12 months for the price of 10 (yes, *TWO* months free) as a continuation of my initial insurance period, so full cover starting immediately (claimable). Moral - you need to be prepared to take half-an-hour to go through via the phone, but it's well worth haggling for a better deal. Reviewed on: 11th November 2015
DTP's avatar
DTP

my pets are well cares for.

5
The insurance for my pets makes me sleep more at night i dont have to worry about expensive bills out of nowhere and pay such a small amount every month for it. Safety in mind from this company. Love them!!³ Reviewed on: 10th November 2015
DrewB's avatar
DrewB

petplan is awesome. It saved our dogs life

5
I would recommend pet plan to anyone who loves their pet. it is a great service which provides peace of mind. I wish you could provide insurance for people Reviewed on: 10th November 2015
Gillian Gray's avatar
Gillian Gray

Longtime customer

5
I have had my two cats covered by Petplan for over six years. I have never had any issues with them and they have always given me fantastic customer service. I wouldn't think of taking my business elsewhere. Reviewed on: 8th November 2015
Satisfied customer's avatar
Satisfied customer

Very friendly and personal service.

5
Having had no experience before with insurance companies, Pet Plan were very upfront about their costs and what they offer. I felt assured that my dog's health costs would be in good hands with them and since signing up with them they've been absolutely wonderful to deal with. Reviewed on: 8th November 2015
Patrick Samuel's avatar
Patrick Samuel

Insightful

3
I think it is a good idea to buy into pet insurance as I will always know that my pet is covered. I feel really happy. My pet has the cover that she needs and now I don't need to worry. Reviewed on: 7th November 2015
Caz's avatar
Caz

its really great

5
i had a insurance about 6 year before .and i think its a really helpful and peace of mind that my pet is safe from the hard time .and I'm really suggest everyone who got the pet they should take a insurance for their pet too and i have a good experience with this company .thanks Reviewed on: 7th November 2015
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shareef

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